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September 2023 by Stephanie Weeks
Great experience working with these guys. They were able to get me scheduled quickly. For a decent size job my vehicle was done the next day. Communication was great and every time I called the phone was answered quickly without having to go through multiple prompts or being on hold. Truck is running great and going forward I will use them for all my needs. Diagnostics were quick and spot on to what my husband had suspected. No upselling, they did however have helpful insight as to future maintenance and explained the details thoroughly. Thanks again guys!!!
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September 2023 by Ashley Cash
If I could rate Paradigm ten stars, I would! Flawless customer service and installation. To start, I reached out requesting a quote to install lowering springs and a rear spoiler on my 2022 Genesis G70 and Paradigm gave me a very reasonable quote. I had already purchased the parts that were SUPPOSED to fit my car. Come to find out, they didn’t. Paradigm was able to order new lowering springs that actually fit my car and get them to the shop the next day. They went out of their way to ensure the parts would work. They worked with me on additional labor costs and gave me a loaner vehicle. Overall, it only took 2 days and it realistically would have only taken them 1 day had the manufacturer not sent me the wrong springs. So impressed. I also requested that they rebadge the car and install new emblems, which they did! Will definitely be back for more work. So impressed, again! Thanks guys!Services: Auto body & trim repair
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August 2023 by Corbin Hall
Not your standard automotive repair shop. Best place to get support for your car. Now with more space. Building boost.
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July 2023 by Elijah Kyle
Best place to take your Subaru (or any car for that matter) in the Boise area! Alan was absolutely great in repairing and correcting some other mechanics work and getting my car running well. Definitely recommend.
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July 2023 by Roque Hernandez
Service was fast and awesome. They didn't give me the run-around and fixed my problem the first time after being at 3 other mechanic shops. I definitely recommend them to friends and family to get their vehicle serviced by someone honest and reliable here at Paradigm Automotive.
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July 2023 by Craig Shepherd
I am a repeat customer of Paradigm Automotive and wanted to update that I have never encountered a more honest and capable auto repair establishment in my life. I highly recommend this team in any situation. They are fair and willing to give even just advice when it is in the customers best interest.Previous review: Alan and Randy are absolutely great. The service was fabulous and their repair diagnosis was spot on and they were willing to work with my schedule. I would highly recommend anyone with any vehicle to use Paradigm for their automotive needs.Services: Electrical repair
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June 2023 by Elijah K.
Best place to take your Subaru (or any car for that matter) in the Boise area! Alan was absolutely great in repairing and correcting some other mechanics work and getting my car running well. Definitely recommend.
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June 2023 by Phil Awbrey
Great customer service. They accommodated my unique schedule and fitted me in for a tune at short notice. Knowledgeable staff, they provided solid recommendations and input for what I wanted from the car.After tuning, my 2017 STI has never been more alive! Power is smooth and it's a joy to drive. They smoothed out inconsistencies and hesitancy that has been present since factory.10/10 would recommend. I have no doubt I'll be back for my future modifications.June 2023 update - I've kept coming back to this shop, and they're the best. Always receptive to questions, patient with explaining things, pricing is great, and quality of service is amazing.Services: General repairs & maintenance
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May 2023 by cassidy rose
Had the best experience here! Have a custom car and was having a really hard time finding someone in town to work on it. It was a blissful experience working with them. They had a loaner car for me and everything. Great guys, great shop. 10/10 would recommend
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May 2023 by Jonny Mahr
I wouldn't take my car just anywhere, and with a mod-list long enough to need a pfd to send in with it, not every shop would even touch my car. They installed my clutch, flywheel, had my lsd installed, were highly professional, and did the work in very short order. 10/10 will try to break something new to bring it here again.
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April 2023 by Madison Bennett
Went in for a leak, they suggested a get a new motor, worked with me on the price, so I got a new motor put in, which was great and truly appreciated as far as services go, but communication was nowhere to be found, I had to request information multiple times, they couldn’t accurately set expectations as far as time and couldn’t be reached when needed, and when I expressed any frustrations they seemed to not care, get defensive and called this a “CHARITY” after they were trying to charge me for a third time with little explanation as to what the charge exactly was. I appreciate what was done to get pricing situated but they need to take a course in how to speak and communicate with their clients, and maybe i don’t know….listen instead of talk over the customer. I’m not a “customer is always right person” so I tried stating I understand and apologizing for any frustration detected, and stated I understood they helped with prices but was talked over REPEATEDLY and not allowed to speak.
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April 2023 by Cale Schubert
I recently visited Paradigm Automotive & Performance for servicing my Subaru WRX, and I cannot express enough how incredibly satisfied I am with their exemplary service. Right from the start, Matt, their skilled mechanic and expert in all things Subaru, made the entire process a breeze.As soon as I entered the workshop, I was greeted with the utmost professionalism and warmth that instantly put me at ease. Matt took the time to thoroughly listen to my concerns, assess my vehicle's needs, and provide expert advice on what would best optimize my car's performance.Throughout the entire process, Matt's attention to detail, expertise, and genuine care for my Subaru WRX left me beyond impressed. He had a clear knowledge of every aspect of my vehicle and ensured that any potential issues were addressed efficiently and effectively.Not only did Matt and the team at Paradigm Automotive & Performance deliver outstanding service, but they also managed to create a strong sense of trust and a comfortable atmosphere. It is evident that customer satisfaction isn't merely a goal at Paradigm; it's their top priority.I wholeheartedly recommend Paradigm Automotive & Performance to any Subaru owner and enthusiast. Especially, if you're looking for a reliable, skilled, and passionate mechanic, definitely reach out to Matt - you won't be disappointed!Five stars just don't seem to be enough for the remarkable service I received. Hats off to Matt and the entire Paradigm Automotive & Performance team for exceeding my expectations and setting a new standard for automotive care!Services: Transmission
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March 2023 by Livi Harkless
Not much to share, I showed up for an oil change. Service was good. They had to push my time back a bit for my appointment but they got me in and out in what was probably like 30-40 minutes.I have another appt in a weeks time from my oil change, I'm going back.
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March 2023 by Victor D
Went in to have my car stage 1 tuned. Jason and the guys were able to identify all of the issues, remedy them same day, and properly tune the vehicle with what was currently existing on the vehicle. I am so happy I took it to them.Service: Auto engine tuning
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February 2023 by Vivien H.
On a road trip through Boise when our Subaru started making a noise. Of course it was Friday late in the day. These guys were so amazing! Even though they really didn't have time to see us, they rode in the car, thought it might be either nothing or a bearing, put the car on the rack and immediately found the offending bearing. They quickly located the part, fixed it, showed us the problem (it was bad, our wheel wasn't even spinning fully), and got us on the way in about an hour total. Thanks so much Paradigm for saving our road trip! And good luck in the next Rally!
