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December 2023 by Kevin A.
I love how they removed the Google reviews also removing the option to post reviews. This place functions and operates much more like Wells Fargo and Bank of America.....not like a true credit union.
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September 2023 by Elaina Williams
The women that work at this credit Union are fabulous. They treat you so well. You always walk away feeling great.
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August 2023 by Lenny S.
They will lie and steal your money and then ignore you and send attorneys. After you pay them $40,000+ they will be expose they operated like wells Fargo
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May 2023 by Teddy T.
Unfair employee treatment, micro management from the "supervisor," that doesn't know how to do her job, using employees as punching bags. They claim to be a great work place, but turn over is so bad they can't get people to cover lunches or breaks. Cutting everyone short, not only that they're taking away their food during the hours of them sitting there in a non hazardous area where nothing can be contaminated. After YEARS of it being perfectly okay. If they were in an office at a desk would it be different? And how? Because they're literally at a DESK for 8 hours dealing with all the members and mistakes even their own bosses mistakes. They're lucky if they have time to eat on break or even try before work. You're a "boss," so you get special treatment? You can eat in peace and hide inside that little office all you want. Because to me it sounds like they're just belittling their employees that they don't deserve in the first place. They continually change everything without the knowledge themselves and expect the other "less than," employees to do all the work to figure it out and portray that to the members. With no help from management. Then get backlash when done incorrectly because again there was NO TRAINING. These employees deserve better. Upper management needs a hard reality check. I'm impressed they haven't gone on strike. THEY EVEN THREATEN TO FIRE YOU IF YOU TALK ABOUT WAGES! Which is illegal by the way. 95% of this is from experience the rest has been read in online forums regarding this lousy company. Do better.
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December 2022 by Calvert
I used to love this Credit Union, but in the last 18 months that has been turned entirely upside down. They have had 0 staff retention and have lost every employee I've known and worked with for the past 10 years, they have totally redesigned their web infrastructure to a much less user friendly design that is very buggy and hard to work with, their mobile deposit doesn't function correctly, and recently I spent two hours fighting with them to deposit my payroll in the form of an e-check which I had been doing every two weeks...not only were they refusing to deposit it, but they had the nerve to tell me they've never accepted them, and treated me life I was handing them a fraudulent check. At this point I am seriously considering leaving connections, whom I have banked with since they were potelco. I need a credit union that works for and with me rather than against me.
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August 2021 by Elisa Harrison
We love the Firth Connections credit union! We only use them for our automobile loans. Rhonda has always given us the best rates and made the process seamless and easy! They are the only credit union to use!
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April 2021 by KaeLoni Boyd
The ladies at the Firth Connections Credit Union are always so helpful and always greet us with a smile. They are always professional and make you feel important. They take the extra step to get to know their members and visit with them.
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April 2021 by Sheila Shaw
The ladies at the Firth branch are amazing! They are always super friendly and make taking care of my banking needs easy! I love my credit union ?
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April 2021 by Heather Wiseman
It is great having a credit union in our little community and one of the great things about it is how they call you by name even though you are wearing a mask ?.Rhonda, Susan, and Tara are wonderful ladies who are always considerate and they are great at doing whatever you need when you go in to the credit union.
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April 2021 by Zahrah Jones
Connections is a great bank! I never have any issues with the workers there and they are always willing to help with anything I need, even if it’s just a simple username that I’ve forgotten! 10/10 recommend to anyone.
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April 2021 by Michelle M.
We actually really like this credit union. When we moved here from out of state last year, we needed to get a cashiers check for escrow. We figured with our credit union being part of the big credit union network, it would be no problem to get this done. As time was getting close of escrow closing I began calling credit unions in the area to find out who we were going to go to when we needed to get the check. It soon became nerve wrackingly (yes I know...it's not a word...but it fits so there it will sits! ) anywhoozle...it was becoming nerve wrackingly obvious that it might not happen! The thought of my husband driving 12hrs back to our previous branch...was brutal! Finally, I called Connections...they said they could do it...to come in and we would be taken care of. We got there and things were not going all that well...but the 2 tellers were doing everything in their power to get it done. About an hour later we had our cashiers check, and a 24hr round trip road trip was staved off!! Because of their colossal efforts to get our needs met, we decided to stick with them as our local credit union! They have always been friendly, and they have free notary public services for members...which has come in handy a time or two already! I'm not sure what people expect from a banking institution...these people are a million times friendlier and more accommodating than where we came from!
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March 2021 by Alyssa Nulph
The branch members are extremely kind and helpful, the credit union has always been willing to work for my benefit and I greatly appreciate it! Highly recommend them!
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March 2021 by Amanda Ellsworth
Absolute love going into Connections Credit Union in Firth. Susan, Rhonda, and Tara are always ready to help serve their members with a smile. All 3 are very helpful and professional. Without them I’d be all over the place with my banking needs.Not to mention their lobby is always so clean and decorated so cute with every holiday and promotion. It’s very inviting to learn more about what Connections has to offer. ❤️
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March 2021 by Jen Andersen
We have been members at Connections Credit Union for years! Rhonda and her team of employees are always providing outstanding service at the Firth Branch. They go above and beyond to make sure they are meeting and exceeding your expectations. The monthly promotions they do are so fun! My kiddos beg to go inside so that they can see what they have come up with and take advantage of the “treats”. We have received the best interest rates through them too! I cannot say enough good things about them! I highly recommend Connections Credit Union. You won’t be sorry. They are great!
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March 2021 by Braxton Jensen
The team members at the Firth Branch are absolutely amazing! They are always willing to help no matter the circumstances. I personally have loved banking here and I will continue to do so for a very long time. Thank you for all of your help!
