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August 2023 by Doni Graves
This branch is terrible! I have had nothing but problems here. My parents have had a safety deposit box at the sherman branch for over 50 years, but had to transfer to this branch when it closed. And had all of their accounts here forever. My parents passed, and the box was transferred to me ( but I have been a signer on it for over 30 years). Today I go in and they say they have no contract, and treat me like I'm doing something wrong. The "Client relationship person" Verlene is rude when I ask her why they won't let me in, I have been into it several times this past year! It's literally in her title, and this is how she treats clients?! Then is over whispering to the bank manager about me when I say I just want my stuff, and want to close the box because of this encounter today!! Shame on you bank manager for not coming over and clearing this up, and treating your customer right!!
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August 2023 by Robert Harwell
?☕️ + ??? + ??
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May 2023 by Brendan Shea
I recently had the pleasure of visiting the US Bank branch in Coeur D'Alene and was blown away by the exceptional service provided by Mrs. Peterson and Mrs. Upchurch. They went above and beyond to assist me with my banking needs and made the entire experience stress-free and overall better. Their professionalism, attention to detail, and genuine care for their customers is truly admirable. I highly recommend this branch and these amazing employees to anyone in need of top-notch banking services.
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April 2022 by Leon T.
Easily the worst bank I work with. There are a few great employees, but it's managed by some dips***s out of Washington. Horribly understaffed. P1FCU doesn't have this problem. Totally unreliable. Some days it closes at 5, sometimes at 3, for awhile it was 4, and if someone goes on vacation, they close the entire branch for a week. Currently, they are drive through only after3. Expect a miserable wait every time. If you have a business, definitely use another bank. There is no way this one will work for you. It will be a huge process for me, but definitely moving my money.
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January 2022 by Mo Ward
I've been a US Bank customer for over 30 years but am getting a little sick of the inconvenience of their recent change in hours. NOW they have days where they close at 3:00!!! What happened to a workday of 8 hours? The service has gotten incredibly slow. Drive thru is supposed to be for quick transactions. Sometimes only one lane open. Lobby is locked. Not many more chances to keep my business!
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December 2021 by Ashley H.
Twice in the last few months, I have driven over to this branch only to have it closed during routine business hours. Not a holiday. No reason given. What a waste of my time.
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August 2021 by Kit Mitchell
ATM is out of service more often than it's working, lobby is often closed.
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May 2021 by Rich Cips
Rude and unhelpful tellers. I'll never go back there.
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July 2020 by Peggy Leonard
This branch is AWFUL. The service I received from the dark haired snot at the drive through today was the worst I've ever experienced. First, we've been customers for over 30 years. Secondly, it's not your business why I asked you nicely to print some counter checks nor is it your business to question the quantity. Your argumentative tone was very unprofessional and not appreciated.
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June 2020 by hannah
They take way too long to go through the drive thru. If the place looks like it has more than 2 customers your probably better driving to a different location to do your business.
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May 2019 by Emma Sampson
I just love everything about this bank. Everyone is amazing
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November 2018 by Rob A.
Awful customer service!!! Never again will I choose a "Big Box Bank" they could careless about individuals. I'm going to move all my business and personal banking to a local credit Nov. 20 Update: Went in and sat down with Sean the Branch MANAGER and said I wanted to close all my accounts. I didn't find it strange that he never inquired or even seemed interested in my reason for closing accounts. That in it self proves they are not customer service oriented or interested. This is the point person for the branch atmosphere and training. Wow! No surprise they are losing customers AND employees.
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October 2018 by krista haney
Worst bank ever. I went to cash a paycheck from one of their customers because it was much closer than my bank. Not only was the girl super snooty but they charge 7 $ to cash one of their checks. I had considered opening an account with them....thank god I didnt. Whoever was working the window today should be fired. Your establishment is a fraud and deplorable. No wonder you struggle at customer retention.
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June 2018 by Adrenaline Junkie
Absolute joke of a bank. DO NOT USE US BANK. PERIOD.
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June 2017 by Marlene Haley
I find it absolutely terrible that this bank changes things on their online banking and now I can no longer make a mobile deposit for more than $750. I live 21/2 hours from the closest branch. Now I have to travel that far just to deposit my check every month. I will be changing banks!!!!
