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January 2024 by Cassie Waller
The ladies at The Nail Lounge were amazing! I took my daughters for pedicures and gel toes, and they all turned out beautifully. They did not push us to buy the more expensive packages, as soon as my water started getting cold, they scooped it out and added hot! I have never gotten such great service at a walk-in nail salon. I would highly recommend The Nail Lounge!
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December 2023 by Dana Rawlings
worst service ever. We were ignored for about an hour or more after they put the wax on our feet. the ladies are so rude and mean. we sat in the chair for 2 hours while they took care of other people (yes i had an appointment) i paid for the deluxe pedi and got almost nothing but a light pet and nail polish. i will never go there again. do not go to this place. on top of all the issues they are outrageously over priced and the lady that took care of my friends daughter yelled at her for ten minutes for cutting her toenails to short. i will be contacting black sheep as well to report thier abusive attitude.
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December 2023 by Kaitlyn Streltzoff
Horrible experience. I asked for a French tip dip with the neutral/natural base with no pink. The lady kept telling me that it would be natural with what she was doing. I just told her okay and that I just didn't want it to be pink. Throughout the process she kept cutting my cuticles and fingers and was very aggressive with the tools and handling. She didn't change the style when I kept pulling away from being cut. The white part was too thick when I asked for it not to be and she did not do the shape that I asked her to do. It felt so uncomfortable. At the end she kept saying "it's natural" and I said "it's more pink than I wanted" and she said "it's natural! You're done!" And that was it. I did not feel like paying $70 to be cut and have awful nails. Horrible horrible experience. I would go somewhere else if I were you
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November 2023 by Taylor Archibald
Very friendly and great service
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August 2023 by izzi
very nice experience, the lady who did my nails was super sweet and made them look gorgeous ! not much extra for designs and french tips! (about $10) would recommend to visit !Services: Nail art
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August 2023 by Madeline Glidden
Always the best experience at the nail lounge. They are caring and sweet, they always do their very best of taking care of you. They make beautiful designs all for a good price as well!
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May 2023 by Delaney Jensen
I hate reading long reviews so the short version is that they we're extremely rude to us, screamed at us, and tried to scam us. Would never recommend. The full story is bellow.Yesterday I went in here and asked how long a wait would be to get my nails done, the lady I asked said about 15 min. I ended up waiting 36 minutes till she called me in to pick the color and after I picked the color I still had to wait 7 minutes. After that I sat down and she asked what gel color I wanted, I picked out a normal polish because it was 10 bucks cheaper and I trusted my ability to not scuff them on my drive home. She proceed to tell me that no one does polish anymore and that there gonna look awful because I'm gonna ruin them on my way home. She was being very forceful about me getting gel but I said that I was just gonna stick with the normal one and she said 'as long as you know there gonna look awful when you get home'. At this point I was pretty upset but was willing to go through with it still. After she grinded my nails down a bit she asked 'do you want them short or long?' I said that I would like them about a quarter inch off my finger she asked again, 'how long?'. At this point I didn't really know how to respond, I don't think she new what I was saying, she had a very thick oriental accent. So not knowing what else to do I kinda gesture the length and she says 'so you would like them short?' And I didn't know what to say, I wanted them like medium size and wouldn't appreciate them short so I started thinking about how to explain it my mother walked up and asked how to explain what length I wanted it. You could tell the lady was getting short with us and started just repeating 'you know, Short or long!' My mom said 'so what is long like?' And she said 'long 5 dollars extra!' I personally don't think she was going to tell us that if I requested long. My mom then said 'I think we've changed our mind, we're gonna go'. The lady stated yelling at us that we were trying not to pay and that we don't know nails because we were saying quarter inch and that it has nothing to do with nails my mom said that that she was being incredibly rude and trying to push me into buying more things than I wanted. We left and heard the lady still screaming at us until we were Macy's. I have never had worse customer service. I absolutely hated my experience here.
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May 2023 by Erika Lores
I wish I could give this place zero stars... the employees get upset because you rectify something that they should know if it's correct or not, they justify themselves by saying that we are difficult... my experience has been negative for a while... I always decide to give them another chance... but this time they went too far... last Sunday I took my turn and arrived and they made me wait for 40 minutes and then they told me that one more... I had to leave... I came back today and I even received bad treatment simply because I think that if I am paying for a service I must be pleased and they do not know how to accept criticism... I hope my comment helps so that they do not make the mistake of coming to this place... advice for the employees: If you are offering a service you must always serve your client in a good way because we are paying for it, it is not free...
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April 2023 by Nikki Rose
awful experience. I requested some certain nail designs i wanted. The man asked what base color and i said a clear light pink- barely even pink. He began destroying my hands and making them bleed, and didn’t place the acrylics right. He also began doing a bright glitter pink without the design i wanted. When i complained he said it would cost more for my design even tho he didn’t say that at first. I payed 50 dollars for my hands to be irritated and destroyed and something completely different than i wanted. Not to mention, the place was a mess. Not as organized as the pictures.Service: Acrylic nails
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April 2023 by April Cox
I am hard customer, on my phone moving around, bring my support dog with me, picky and indecisive...but they take great care of me and do excellent work. They have all my business and everyone I will bring in and recommend..Services: Nail repair
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March 2023 by Haley Cropper
My friend and I were going to go here for my birthday this weekend but after reading all these reviews we will be going somewhere else. May be time for the owner to find some new girls that respect their clients. Customer service is everything when working in this industry.
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March 2023 by Scott Tofflemire
Went to get a manicure. I need clean nails for my office job. I was blown away at the level of prompt service and professionalism. Thank you so much for all your help. Will be back and would recommend. 10/10Service: Manicure
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February 2023 by Chelsey Torgerson
I have come in 4 times - mostly because it’s the only place open on Sunday. I have called in advance for an appointment- and still had to wait at least 45-90 minutes EVERY TIME. (I walked in once and got in just as quickly as I have with an appointment). They don’t honor appointment times, so don’t expect to have your schedule respected.They also try to upsell every service - acting disgusted if you decline - with surprise extra cost/charges when you accept. They overbook EVERY TIME.The manager offers apologies on bad reviews and asks people to call back to let her remedy the situation. But it’s the same complaints over and over.My advice to her: Don’t be sorry. Be better. Advice to others = go somewhere else more focused on quality service.Services: Manicure
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February 2023 by Tara Norman
Annie did wonderful on my Pedi and nail art! Fun and friendly ladies at The Nail Lounge. Definitely recommend! 5 stars!Services: Nail art
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January 2023 by Carina Lewis
First off, we made an appointment and we had never been before so we were late due to trying to find the place. (Didn't know it was inside the mall). We arrived 10ish minutes late. So that was our fault. But it took 45 minutes to get our pedicures. They filled my mom's pedicure bowl up but not mine. Then filled mine with about 2 inches of water eventually and said they would fill it the rest of the way later for a reason I couldn't understand (She was mumbling and trailed off when explaining as she walked away). Super pushy to try and get us to upgrade our pedicures. But we already waited an additional 45 minutes and our "rear ends" and legs were sore from sitting so long already.The pedicure was okay. Nice massage on the bottom of my feet but no leg rub.Overall.... "Meh" experience. Unsure if we will ever give them another chance or not. If we do, we will make sure to not be late (duh).
