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November 2023 by Allen Clevenger
Great place. Knowledgeable staff. Last 2 visits I needed assistance with a restringing of a viola and the 2nd was reeds for an alto sax and they really knew their products. Fast turnaround with the viola restringing. Great selection of instruments and accessories. Easy in easy out. Definitely would recommend them.
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October 2023 by Dale Watson
It took a while, but just got my Mesa boogie strategy 500 Power amp back. This thing sounds absolutely killer now! Matt was extremely knowledgeable, and very courteous. Very much appreciated. Thank you NW music !?
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October 2023 by Chris Landrum
I came in interested in getting some music recording equipment. I had somewhat of an idea what I needed but came hoping someone here could help me in the next steps. I got just that I felt. One of the guys at the desk helped me first with some simple needs and was chatting with me about guitar strings and decided to give them a try. So far I'm satisfied with the recommendation he gave me.After bringing up the need of a way to record to my computer, he said he would need to bring their audio tech guy over. (not verbatim but the gist of what I remember being said) The guy he mentioned came over before being asked. So that told me he was attentive to his job. He proceeded to answer all of my questions, gave recommendations, comparing products, and helped me feel secure with making my large purchase.What I found cool was the first guy who helped me, had stayed around to listen to the audio tech so he could learn some of the information himself. Always cool to see someone at their job wanting to learn more. I'm happy with my experience and will be back for future purchases!
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August 2023 by Chris Doyle
I came in a week ago to look around before I bought anything the people were nice and friendly and when I came back today I was ignored and treated like I didn't exist so instead of buying a electric guitar and bundle you guys get this review and to the 4-5 people working there at the time it's beyond rude to ignore someone then try to say something as there are leaving I felt discriminated against this was a first.EditWhat a joke he didn't say anything don't try lying and make it seem like a misunderstanding. I wasn't alone, so instead of lying and blaming me, look at your employees and try to figure out why they didn't greet me or ask if I needed help.
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August 2023 by marcus mood
Best selection and customer service in town!
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August 2022 by Joey A.
I had my bass repaired and it's lost it's sound it used to have nw music center who I volunteered for in high school now just ruined guitar for me after they lied about me when I was in highschool volunteered for them they don't know how to fix guitars cuz now mines messed up and ik how to recenize the tone in my four string red and black Ibanez guitar bass ty alot worthless company ever I have rated y'all one star in picture is the guitar string that's now worse then ever after repair
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June 2022 by leprechaun horsegirl
I take lessons every Tuesday, very helpful staff & great instructors
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December 2021 by Jacob Barton
Outstanding service. Very knowledgeable and helpful staff. Highly recommended for all your music needs
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December 2021 by Justin Cheney
Got my guitar strings changed and can’t be happier, guitar sounds amazing! They oiled and polished everything ! They have a great selection of strings to choose from at a competitive price. Awesome customer service with both the sales and tech team! I Will be going there again and recommend you do too!
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October 2021 by Brian Johnson
4 stars because they do have a great selection, prices are fair, and the store is very clean and organized. The staff at first seemed helpful but then seemed impatient, as I was asked if I was ready to check out while I was still looking at guitars with an item in my hand. Caught me off guard as I felt rushed after only being in the store a couple minutes and wasn't near the register. Other than that, they have a great selection of beautiful guitars and quality gear.
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October 2021 by Tim (Timmy)
They have everything and they have great price
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July 2021 by Susanna Blessings
Always a great experience!! Everyone is so helpful and knowledgeable! Lots of inventory too and competitive prices!
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July 2021 by DHB Inspired
Very helpful in finding items for your instruments. The instruction is top drawer.
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July 2021 by SCR
I have mixed feelings about this place, for sure.The employees were extremely nice and very welcoming which makes for a good experience in itself. The store was kept very clean and there was a great selection of product.However….. we had found a drum set we wanted to purchase for our oldest son that day and they had no way to package or wrap the pieces to insure our new purchase was being shipped out the door and able to be transported safely, in fact one employee mentioned the fact that we could “throw it in the back of our truck bed.”For this reason we walked, which was upsetting at the time since we had been told that the set we were considering purchasing was on sale at $500 off MSRP. Once we left that day we got online only to find that their “sale” price was actually the retail price everywhere else. Honesty is huge, Don’t appreciate a business putting it out there that an item they carry is on a huge sale when in actuality it’s being sold for what it’s supposed to be sold for.Felt the way they were doing business was a little unprofessional, and shady.We ordered the drum set through Guitar Center instead.ADDED IN RESPONSE TO OWNERS:The price Listed on multiple online sites WAS the retail value of that set. They did not have it listed as a sale price trying to fool it’s customers either, that’s my point here.You speak of “matching a price,” Not sure what that’s about, I presume that was an incident with another family.If a person needs to purchase a preassembled set, that’s great you offer that. However…. I didn’t mention that because that was not an issue for us if it was assembled already or not, that added information is straying from the true issue at hand.I had reached out to the manufacturer when trying to find another dealer that carried the same set and that’s exactly how we started finding the true retail price of that set at many other businesses.Your employees did look for boxes and that’s why I mentioned how helpful they were. They then told us they had NO boxes to put them in, like I said. That’s when we decided to pass since there was no way to safely get it out the door. We made it VERY CLEAR as to why we left and they were very apologetic and understanding. We even stated the fact that maybe we would come back with a bunch of boxes and blankets to protect them, but you shouldn’t expect your customers to do that.If you have been able to safely secure items for transpiration for 21 years… I’m a little confused as to why we were exempt from that service.I NEVER claimed there was a tangible TAG that said “sale.” The “sale” description for this set actually came straight from your salesperson working the floor. He said it was on “sale” in order to draw more local purchases. We actually got the claimed to be “sale” price and the MSRP directly from the salesperson because there was no price tag on that specific drum set.HOWEVER…. I’M GOING TO ADD TO THIS, Just because you brought it up. You just said your tags don’t ever say “sale” on them? Why is it that we have photos of your drum sets inside YOUR store and you can clearly see “sale” written on the tag with the “sale price?” I’ll actually attach a photo (if not all of them) for your viewing. Wasn’t my issue here wether it said sale on the tag or not…. But, since you brought it up…Whatever you feel Your overall reputation is, was not necessarily up for debate here… I stated pros and cons of your location. Our boys’ weekly guitar and drum Instructor included you in his list of recommendations. We must have just not had the full experience of what you pride your business on.As I mentioned…. I felt the employees were as helpful as they could be, your store was clean and well stocked with product. We have made small purchases in your store since this incident, we just know now to be more aware of outside prices when it comes to larger purchases in your store.
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June 2021 by Marietta Hardy
I love their new location. The owner and workers are very helpful. Lots of great students coming from this school.