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December 2023 by Kevin Tivis
This particular napa has had one of the most comprehensive service departments for years from as far back as 2003 the service and parts have been spot on...but today I had an eye opening experience with one of the employees. I was just along for the ride with my son to pick up a single bolt...right off the employee seemed to have an issue/attitude.... after tapping on the keys of his computer to no avail he asked us to follow him to the bolts..at the bolt bins "with the bolt board above it". My son was next to the employing looking at bolts and the employee found one as long with the incorrect threads my son didn't notice and I assumed the employee could do something as simple as get a 1/4 -28 bolt...do his job correctly. This bolt goes into an aluminum casted coolant crossover pipe and would have destroyed the threads and possibly crack the crossover pipe. When I looked at the bolt I could clearly see the difference. I was pissed at this point.. not only did he look at me and say my son said it was ok while the bolt was in the employees hand but my son thought this guy knew what he's doing...so he placed trust blindly in him till we looked at the bolt.Not only is this unexceptable but would have damaged the part.. The employee knew the thread pattern was wrong but was ok giving the wrong bolt without asking if the thread difference was ok... Fire was in my blood.....how dare any employee in any capacity knowingly give out the wrong part without asking the customer to assure Napa was represented in the correct manner and damage didn't occur because of a lazy employee..Customer's be aware of fake it till you make it employees.The only reason they got 2 stars is because of previous experince... I will not shop there anymore..because the employee would not get a manager at the time either....so there you have it...Always check
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November 2023 by Robert Morris
Aslwas has or can get the parts you need
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October 2023 by Brett Beasley
Either have or get my parts quickly. Good guys
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October 2023 by Real Estate Photography of Coeur d'Alene
Friendly staff, knowledgeable and helpful!
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July 2023 by Manuel Cuellar
I went to buy some parts for a Ford F-250 but this not very friendly young man with glasses bought the wrong part and I had to return it but I couldn't find my purchase receipt I told him it was on my card and he very curtly told me that he couldn't do it that transaction then I ordered a piece call and he told me that it would arrive tomorrow or the day after tomorrow and it was not to take my phone number I asked him if he needed it and he said no in other napa auto parts centers they take my phone number to let me know that my order is ready I didn't like the way this boy was attentive
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May 2023 by Margaret Moss
Great people, experienced, knowledgeable. Tested equipment. Warranty. Thanks
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May 2023 by Matt Lambert
Very knowledgeable staff, if they don't know they will steer you to the right place.Always have the parts I need.
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March 2023 by Tony Sammons
Lyle is a super nice guy and has been extremely sharp and friendly each time I’ve been to this location. However, I’ve come to realize this store location is an absolute price gouging establishment. The fuel filter I purchased today was literally double what I could have purchased it for through multiple online retailers. Lesson learned, only shop at this location when it’s an emergency-because you’re paying absolute top dollar here.
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January 2023 by Shawna Torgerson
We were driving and our windshield wiper had snapped off so we stopped over at the Napa on 4th street. They were SO helpful and knowledgeable and even helped me install my new wiper. Great group of people here! Made my already very stressful day a lot less stressful.
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December 2022 by Jesse Harman
Not very helpful staff.. Maybe I'm just used to the Hayden store where they hunt you down and find what you need
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September 2022 by Richard Bowles
Friendly staff who are knowledgeable and determined to find solutions.
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August 2022 by Grant Sande
Had ordered some brake parts online to get the 10% discount but the pads had to come from Seattle so when I got to the store they canceled the order and I bought more expensive pads with the rotors and he gave me the 10% discount as they had originally told me the other pads would be here in a couple hours. Thanks NAPA.
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June 2022 by Aaron Jones
amazing customer service. I had a bad alternator tested mine a gave me a new one no questions. Best service I have had in long time in a city I am not from
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May 2022 by Maria Andrews
Reckless drivers have no business driving for your company!
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April 2022 by Kim Bauer
Need to update hours online. Great place to get parts very helpful.
