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November 2023 by Jamie Kennedy
I would NEVER bank at a place that is rude when someone attempts to inform the bank that there is a car with no people and the door wide open in the parking lot. "What do you expect me to do about it?!" Said with such attitude and disrespect because someone was trying to keep a car from getting soaked in the rain, robbed, or flat out stolen. If your coworkers ask why their seat is wet or their car gets stolen, they can ask Frances.
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September 2023 by Operations Admin
One thing you can expect is that their customer service for minorities to exceed beyond trash . The branch manager her self has said some very inappropriate things that alone should have her employment terminated. The manager insists on telling an elderly client of mine that I have known for years(who is white) I have a criminal record( I am black) yes I do , which he’s been to my proceedings on and testified to my true character.(someone spit on me: bad mistake) . She apparently won’t allow him to add me to his account despite my criminal conviction being completely unrelated to anything banking. Additionally , because he paid and Debit transaction posted to his account for items authorized she reversed the payments and told him he’s not allowed to pay things for me because she’s suspicious that I am a fraudulent person . I am not even mad , just wow. You are so weird . I was not impressed in person or over the phone . Not sure how a grown African American man is supposed to respond to a white woman calling him boy and referring to him as boy but you are weird and deserve peace :)
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December 2022 by Nik Sch
Worst customer service ever! They can't even simply help someone log into an account they have to waste hours and even days and weeks of your time how rediculous! The manager should be embarrassed!
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June 2022 by Recent Update
I've been a customer for over a decade and I go to other banks for my needs beyond a basic checking account. There are plenty of good banks out there aside from this place. Equal parts apathetic and predatory.Capital One offers easy car loans, PenFed offers free accounts AND lines of credit, plenty of places offer mortgages, just without the nonsense of dealing with this bank.
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July 2021 by Rod CdA
Great bank, great people. I've banked here for twenty years for just those reasons.
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September 2020 by The carder
Terrible
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July 2020 by Sylvia Tripp
Didn't end up going through Mountain West for the loan but wanted to thank Rebecca Miller - Mortgage Loan Originator for her hard work of getting us pre-approved so rapidly. Her hard work was very appreciated.
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September 2019 by Rick McNeely
Banked here for years (commercial and consumer)... Today a group of us waited until 10 after regular open time, only to find out the lobby wasn't open today. The sign on the door only said the bank was closed on Monday and nothing about the lobby being closed. Someone in line finally got the teller to come to the door. She pointed out the sign and waved to us (as we told her the sign was wrong!) The teller who pointed the sign out to us took the sign down and replaced it shortly thereafter. Once again, I feel like I'm a real inconvenience to the folks at Mountain West. Very disappointing and might make it hard to resist the next offer from Chase to jump ship.
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May 2019 by Richard Ciprian
Typical bank, just like Bank of America and Wells Fargo, they won't cash their own checks unless you have an account with them. I don't know how these places get away with it, but this is why I went to a credit union many years ago and never went back. Mountain West is a waste of time.
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December 2018 by CJ C.
I bank at this bank, the service is good, but I have family that visits from Canada quiet a bit, I took them to use the ATM here and it charges them $4.00 surcharge to use this branch, so if your visiting use the Conoco ATM which is the gas station next to it, their surcharge is only $1.00. I mean it's 5.45 Canadian charge just pull out money their at Mountain West, that's crazy.
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July 2018 by Brandi Pinsonneault
Mr. Benzinger was amazing to us!
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April 2018 by Fdoamerica G.
Friendly local bank... unorthodox layout whereby the tellers are in a round circle when you walk in... wait times are normal to long (esp. at lunch time and after 4pm). What is not good is the rate 0.07% that they pay on saving accounts. Very low compared to others (FYI -- STCU up the street is double the rate 0.15%) Look, if it is just checking and a convenient bank then this is a great place.
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January 2018 by Sarah P.
Absolutely amazing! This is definitely my favorite bank!! Anytime I've had any issues (a fraudulent charger or something) the people that work at this branch have been so kind and helpful! Highly recommend!
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December 2017 by Jeffrey Furey
I've been going here for many years.
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January 2017 by Brenda Swan
Good customer service
