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January 2024 by Not H.
Researched the part I needed for water heater. Called to see if they had in stock. Was told "I think this will work, I don't have a picture to look at". Drove in to compare the parts together. They matched. Went to pay and was told that will be $188.00. Just about lost my mind. I expect a mark up for convenience. Not Robbery! Rude, unfriendly and Robbers! Definitely Not Pillers of our community. I ordered the part from the factory $32.00. Next day shipping FedEx $16.00. Delivery to my door $51.00. I am in a customer service business. I will be sure to tell everyone I meet to stay away from Midway Parts.
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January 2024 by Jeff Wallace
Your sign says you close at 5:00 pm today, 12/22/23. It’s 4:45 as I sit in front of your store that is closed. And won’t be open for 4 days due to Christmas. This is ridiculous.
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January 2024 by Richard Hardwick
I had my dryer break on a Friday evening during the holidays with a house full of guests. The staff was extremely helpful on the phone. I was able to get out the part I was hoping was defective and head their way. I wrote the address down wrong and ended up in the wrong place! Not saying they would always be able to do this for everyone, but after I called them back and told them what happened they actually waited for me for a little while after closing. They verified my old part was bad and sold me a new one which works great. Great people to deal with.
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August 2023 by Chris Slippy
Amazing place and amazing staff. Very knowledgeable. My go to place.
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May 2023 by Elyshae Mathews
Love Midway, we always try to get our parts from them before we go anywhere else. Most of the time they have it in stock! Always straightforward, honest people. Great prices too!
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February 2023 by Moanna Schmidt
Just the hometown experience we were looking for! Our home was built in 1919. Meaning everything is old. Our water pump to our furnace went out due to one small part. After calling everywhere, someone suggested Midway Parts. Thank goodness for that, they had it and every part we needed to repair. Lifesaver for dang sure and the customer service was awesome as well! Thank you!
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January 2023 by Jeremy Johnson
I called ahead for a gas oven igniter. They had it in stock and I went in to pick it up. I was greeted by a lovely young lady and super friendly shop dog. I was impressed by the customer service and great price I received. Thanks again for your help!
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January 2023 by Kathy Bussler
Midway parts is always helpful, customer service is great.
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December 2022 by Daniel Terry
I am a novice DIY type of guy that tries to save money on repairs around the house. Midway always has the parts and more importantly the advice I need. I have literally saved thousand of dollars with their help. They are always kind enough to help explain how to fix my problems.
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November 2022 by Jason Deegan
I had a great experience with Clint. The place is madness, in a good way. They're local and they take the time to try and help.
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October 2022 by Ryan C
I cannot recommend this place enough. Our furnace went out, local repair shop checked it and said because parts aren't available all we can do is replace the furnace, $6-$8k. These guys didn't have the exact part but were able to get me up and running for about a hundred bucks. Absolutely can't thank them enough.
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September 2022 by Matt Smit
I went in to get a dryer part and the owner suggested "I don't see that going out very often" directed me to what he thought was the issue. Offered to take back if it didn't solve the problem. I purchased both parts and he was right it wasn't what I originally thought. I replaced all the parts I purchased since I won't be returning anything. Very helpful and knew his business, will be going back.
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August 2022 by Joy Cassidy
I recently bought a used refurbished washer from them and it leaked water the first time I used it. Called Clint the owner and he said he would exchange it for another, which he did! He offers 30 day warranties and said he would even go up to 35 days if I had anymore problems. He brought me the replacement and took the first one with no additional charge! He was so nice too!! This is a great company!!!
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June 2022 by Garret Textor
These guys are the best! Knowledgeable, helpful, and reasonable prices. Willing to take time to answer questions. I have been able to save $20,000 on replacement costs by repairing myself using parts and information provided by them.
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January 2022 by Ryan Crookham
I cannot recommend this place enough. Our furnace went out, local repair shop checked it and said because parts aren't available all we can do is replace the furnace, $6-$8k. These guys didn't have the exact part but were able to get me up and running for about a hundred bucks. Absolutely can't thank them enough.