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August 2024 by the anoyying duck quack
Great service timley repair.
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August 2024 by Big D of America
Honest and professional
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August 2024 by Elomeno
It really really sucks when you're stranded because your truck broke down in the middle of moving to another state, and the repair shop is very obviously price gouging you. But I don't really have another option, so I'll bite the bullet.
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August 2024 by tasmin stevenson
Estimates are spot on. Work completed when Promised barring parts being delayed. Questions are answered in clear understandable manner with patience. I have been in 3 times so far and all repairs went well. Also, they help explain and encourage preventive maintenance. Great people doing the best by their customers.
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July 2024 by K S
We almost did not have a vacation- but the team at Appleway Auto Repair diagnosed the problem and had us safely back on the road within 3 hours! And on a holiday week! We had our SUV looked at, by a different auto shop in Seattle, spent $ 5,000+ on new brake pads, rotors, hub, etc.. 300 miles later, our rear wheel was smoking and the hub cap fell off because the wheel had gotten super hot. Yikes. Apparently the other auto shop did not replace the calipers which usually don’t need replacing but apparently with the fixes made to our car- caused the overheating problem. This happened on Saturday. On Monday morning, they were able to squeeze us in between other appointments and get us all new brake pads, rotor, etc bc the calipers failed.
The warranty from the prior company didn’t cover the work bc of course the caliper wasn’t replaced (whatever).
We drove off and checked the car about 200 miles away- wheels were warm but not hot at all. HUGE THANKS to Appleway Auto Repair- holy smokes seriously - we were heading to Syracuse NY from Seattle WA and would have had to turn back on the very first day if not for these guys. We also did the math and found out that it probably would have been waaaay more expensive to get these calipers fixed in our home town. We could have driven to Appleway and stayed a few nights and gotten all of our car problems fixed correctly the first time- and still save $$$!
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July 2024 by John Franks
Well I have been using Appleway Garage now for about a year. Up until now I haven't had a problem. But now I am not sure what to say. June 4 got my car back after having the tie rod and steeling rod replaced and a front end alignment. But now June 27 after taking my same vehicle to Les Schwab they told me my vehicle now needs the lower control arms bushings and another alignment. And vehicle only has 700 miles on it. When I ask Appleway about why they miss it. I was told that they did not do a complete front end inspection. So they must have miss it. Sorry but it is obvious that they don't do a very good job. Won't be using them anymore.
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April 2024 by Louise Bruce
Just had my car worked on again and just like before they were super friendly, honest, efficient, very reasonably priced and timely. They don't try to take advantage of Old Ladies by telling them somethings wrong when it isn't! I've owed my car 15 years, bought it used. I wish I'd had found this shop years ago!
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April 2024 by Mike Green
Honest , Integrity . Can’t ask for a Better Mechanic and Company. They document everything and give you it. Brent is a Great Guy!
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February 2024 by Scott Colbert
Great guys to work with. Family business touch. Trustworthy pricing and repairs.
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January 2024 by Mona Ruth Batt
Great service! Worked with our extended warranty on our Dodge Ram 3/4 ton truck. Came in under estimated cost. Definitely will use them as needed!
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November 2023 by Cimarron Marks
I had gone to Appelway Auto Repair quite a few times because I had heard good things. The first couple of times nothing too bad happened, besides the time when they held my car for days when they said the repair would take one day and wouldn't answer the phone when I called to ask about it. They also would never call and tell me my car was ready, I would have to call them. But the last time I went my car was intermittently shutting off while I was driving. They took two days and finally told me what was wrong with it. The ignition switch. So they charged me like 500 dollars to fix it which was fine if that meant i wouldn't break down on the side of the road. I finally get it back and it was still doing it. It ended up being a completely different part. I had to fix it because they were too incompetent to find what it was. Even though they guaranteed me that they fixed the problem when I called them and told them they didn't fix it, they didn't even apologize or offer a partial refund. No! instead, they told me I was wrong and that they definitely fixed the problem. I just fix my car myself now.
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November 2023 by Courteney Clark
They overcharged but fixed the problem. However, we conveniently have new problems now, and they're happy to take no responsibility for it. Their customer service is lousy as well. I'm guessing some of these 5 star reviews are fake or paid for. You know a real review because the person reviewing has done multiple reviews for other businesses.
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October 2023 by Meg Jones
Appleway Auto Repair was exceptional. Brent helped us diagnose a problem last minute while we were on a road trip and desperate for some answers about our bearings. He was honest and knowledgeable and I would not hesitate to go to them again.
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October 2023 by Rico Rodriguez
They did a great job and handled our insurance claim with excellence and professionalism . We recommend them highly.
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October 2023 by John Nishimoto
Jason was fair and honest.
