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February 2024 by Jacki Mayer
Great work! Great explanations and communication!
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December 2023 by Jeff Bailey
Great to work with these folks. They took care to make sure I knew exactly what to expect. Everything looked great when they were done and they finished ahead of schedule.
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November 2023 by JD Bristol
SUPER UNPROFESSIONAL. Gave us a quote for $1100. When we tried to schedule they insisted the quote was incorrect and that whoever wrote the quote was unauthorized. Said it would be $1500 instead. Then said it might be $300 more. When we asked questions about the potential additional charge to try and understand they were immediately annoyed, impatient, and rude. We will take our business elsewhere.
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August 2023 by rachelpolen1
The worst experience I've ever had at a body shop. My door still clicks, and the headlamp jiggles in the housing. There was evidence of mice in my car after I picked it up, and after having my vehicle for almost two months, Gerber waited until the day they wanted me to pick it up to tell me that the battery had been dead for two months, with no way to plan for an extra 400$ expense . They also never did an alignment after a head on collision.Service: Body & Trim
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August 2023 by Richard Anderson
National office refused tow truck and made us bring it in which caused more damage. Took a month to determine car totaled which House not blue happened if Day blue green towed.Local office people were friendly but swamped.
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July 2023 by Emily Parker
We are vacationing here in CDA for the 4th of July. Got hit by some teens. Couldn’t open the drivers side door. Heath and all employers at Gerber were so helpful and accommodating. They helped us so we can at least get our family home easier! Highly recommend their work and services. Thank you!
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June 2023 by Realtor Marc Reynolds
Honestly they seemed to busy to care. First they couldnt find me in their calendar after booking me 3 weeks later to come in. The gentleman told me he was surprised another repair company hadn't gotten a valuation done on my car claiming that the insurance company could just total it out. The other company already had the insurance approval to repair it. He said well just go ahead and take it I'll look for parts and tell you if we even want to deal with it. That was over a week ago and never heard back. I would suggest taking your car somewhere else or you may get no help as I did or a sloppy job at best. Places thar are that busy have no motivation to do anything well that doesn't bring in big bucks.
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March 2023 by Karen Botker
Despite delays due to worker shortages, which everyone is experiencing, my experience with Gerber was great. During the course of the body repairs, I was updated as my car progressed through each stage via text. When I called to double check something, a person answered the phone. That person was courteous, friendly and helpful. My car looks good as new. And to top it all off, someone saw that I had a replacement vinyl sticker in an envelope on my dashboard, and put it on for me, exactly as the original was. I never asked them to do that, they just saw it and did it. That made my day. Thanks to everyone in the front office and in the garages.
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January 2023 by Angie Brainard
After waiting for 2 months to get my car in for repairs it sat in their parking lot for over a week untouched. They said it'd be done by Friday after a Tues drop off. I went back and got it and won't be back.
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November 2022 by Josh Osborne
I have yet to be able to schedule my collision repair appointment. I’ve called them several times and they never answer the phone so you then get directed to the automated national call center. This is my 4th time in two weeks left on hold on the automated system for over 15 minutes before it hangs up and then directs you to voicemail. Terrible system and a waste of time. The only way to get scheduled is to actually go to the shop in person. As for the service itself i’ll update if I ever get scheduled…Service: General repairs & maintenance
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August 2022 by Anne W.
I was involves with a "fender bender" (not my fault) and my insurance gave me several body shops, near my locations, to choose from. I chose GERBER COLLISION & GLASS being the closest to my home.From the office staff to the other shop individuals they were all top notch. They even contacted the rental car company, coordinated everything and offered t take me to pick up the car.I was kept "in the loop" for the entire week and a half that they had my vehicle. Text messages were consistently updating me as well as phone calls. And they're all (Amy, Sarah, etc) very courteous and friendly. When I picked up my vehicle, it was cleaned & washed and they provided a "guideline" for car telling me to please let them know if there was anything I noticed. It was necessary that they order a tire and they'll notify me when it arrives.I had taken my plate off, while it was in their shop, and they put them back on for me!I highly recommend GERBER and I'm thankful my insurance company, Safeco, had them on their recommended shop list!
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August 2022 by Dale Orth
They told me 10 days to fix two dents. 28 days later I got my truck. The work was alright but they lied to me about when my truck would be done. They overbook customers and you end up waiting almost 3 times longer than they said.
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July 2022 by kathy waters
We have been waiting 4 plus months for them to do body work on our car they keep saying piece is on back order. I see lots of sites that offer the piece and it can be here within a few days. Still waiting on them to get piece in to fix our car im looking into going somewhere else R. MOWRY a 2010 subaru forester still waiting 2 get in2 b repairedServices: Painting
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May 2022 by Mariah Salinas
Not only did it take them 5 months to get my truck in after an accident but are now refusing to do agreed upon repairs that were in the quote/estimate of damages that were agreed upon that happened in the accident. Do NOT take your car here! They do what they can to avoid doing work that they stated needed to be done as a cause of an accident. Lawsuit waiting to happen ?Services: Steering & suspension repair
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May 2022 by Mariah S.
Not only did it take them 5 months to get my truck in after an accident but are now refusing to do agreed upon repairs that were in the quote/estimate of damages that were agreed upon that happened in the accident. Do NOT take your car here! They do what they can to avoid doing work that they stated needed to be done as a cause of an accident. Lawsuit waiting to happen
