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“With unending patience from all staff I was in contact with, I was helped step by step through a difficult transaction. I truly appreciate their help without even any little sighs”
“Ive recently set up a business and have been going through the checklist of everything needed. Sanly helped me immensely with setting up my business account, card, really took time to answer any questions I had, and has gone extra efforts to be a resource now and in the future with my business needs. Thank you so much again!”
“Needed to take the time to mention John DeLuca senior mortgage loan officer. He was absolutely amazing to work with and I would recommend him to everyone he is knowledgeable, friendly, and a straight shooter. John will not steer you wrong and will help every step of the way. Please give this guy a raise ICCU he is certainly a vital asset to your company.”
“Shelby! Was amazing I had an issue with a check I mobile deposited causing a messy situation with my account and she took amazing care of me and understood my concerns and worries as my bills were coming out. Despite of my check not being there.She went above and beyond for me! I even called this morning to check in to see if there was any updates and she was already on it! I’m so beyond greatful as the check was expect a week later to deposit but she did it overnight!Highly recommend her customer service!! Thank you shelby”
“I had the most wonderful customer service experience with Kristen Guild when I came in to open my business bank account a few days ago. Besides being great at her job, she's friendly, funny, relatable, and sharp - all after 4pm on a Tuesday. 10/10 for a first encounter, instant fan of Mountain West!”
“I would give this branch 10 stars if I could. The customer service here is always above par. I have liked using this new branch that recently opened a few years ago. I am always greeted by smiling faces and asked if they can direct me to the correct window or location. Recently I dealt with a representative named Alicia Quaintance, and she went above and beyond to make sure that I was well taken care of and that all of my queries were being handled. Thank you to Alicia and to that particular branch of Chase bank for handling my needs so efficiently.”
“I’ve been to many branches. This one has the best customer service!! Tellers are always willing to take the time to solve problems.At another branch yesterday, one of my concerns was completely blown off, offering no assistance at all. I was ready to leave the credit union for good.Today, at the Crossroads branch, Will was amazing. Listened and solved my online banking issue. Because of how he handled this, I will stay with STCU.”
“Pretty good in person service. I dock a star overall due to issues with the bank denying direct deposits or charging a 6 dollar fee to process them... I don't know why there's a 6 dollar fee for bank people to do the bank work.”
“Love love this bank. Great customer service. Have had to replace my debit card a few times due to unauthorized charges...be careful where you shop online...went into the branch, a few minutes later walked out with my new card and the bogus charges sent for investigation. Was reimbursed within a week.”
“A.P was wonderful to work with. He was patient, knowledgeable, and personable. Anytime we need help with our accounts we will be scheduling with A.P. directly. Give that man a raise!”
“I want to say that every single time I've gone in to deposit a check or open a new savings acct for vacation funds....these guys are and have always been the nicest people I've ever met. Good job on that. I only have 2 really tiny complaints. One is that they closed the branch that was most convenient for me, and just recently I went on mobile to check my balance and it kept saying I had the wrong p a sword and or login. It freaked me out. I thought I had been hacked. The wait time to talk to anyone was 25 minutes so I hung up. Tried again the next morning and still couldn't get on so called again. Took 24 minutes to resolve this non existent problem. I still had same login and pw....they never told my why my acct had been "disabled" out of the blue. Other than that have had no problem. Just maybe they have too many computer glitches...no idea”
“Have been a member of Global for years. I have always received the very finest service. Everyone is down home friendly and very professional. Wouldn't want to bank anywhere else!”
“I had to deal with an issue when someone fraudulently opened a B of A business checking account with my business information. B of A fraud department said I needed to go to a local branch and personally close the account. I was hesitant to go to this branch (closest to me) due to the bad online reviews. However, I was greeted promptly and assisted by Melissa McClure who was helping at the branch that day. She took care of closing the account promptly, and provided guidance with reporting the fraud. During the short time we were there, there were many customers and 4 staff members taking care of business efficiently. I'm very pleased with the customer service at this branch. Thank you!”
“Didn't end up going through Mountain West for the loan but wanted to thank Rebecca Miller - Mortgage Loan Originator for her hard work of getting us pre-approved so rapidly. Her hard work was very appreciated.”
“I recently had the pleasure of visiting the US Bank branch in Coeur D'Alene and was blown away by the exceptional service provided by Mrs. Peterson and Mrs. Upchurch. They went above and beyond to assist me with my banking needs and made the entire experience stress-free and overall better. Their professionalism, attention to detail, and genuine care for their customers is truly admirable. I highly recommend this branch and these amazing employees to anyone in need of top-notch banking services.”
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“Tired of spending up to 2 hours in our bank trying to cash out a matured CD and opening another and the hassle because it was a trust account. Walked in to Horizon with papers, joined, wrote check and was out in about 35 minutes. So impressed decided to open another CD and teller was able to handle it in less that 10 minutes "be cause we have all your information ".”