-
April 2022 by Bill H.
Long line inside the bank - one teller on duty. The day and night teller was out of service and I was not able to access my account for a withdraw. This is a manager who doesn't give a damn about customers. Awful customer service.
-
September 2020 by Nancy H.
About 4 to 6 weeks ago I submitted my check reorder slip from my checkbook to the teller at the drive-through window. Since then I have completely run out of checks. So I called the branch today to check on my order. The customer service rep's computer was down so she passed me on to somebody else. I explained the situation, gave her my account number and she looked up my account. Their records showed that my last order was over 2 years ago. !!!! I asked her what she thought happened to my reorder slip. She said that if the teller was very busy, she probably forgot and shredded it. No sympathy or apology was given for my inconvenience. Since I needed the checks ASAP I ordered them right then and there with the representative. They were not free, and I would have to wait about 2 weeks for them to arrive, unless I wanted to pay about $30 for quick shipping. I asked if the bank would be paying for that? No. I feel that is the least the bank could have done since it was their mistake. Another option, she said, was to call the check company myself and see if they would do something for me. I thought to myself, "isn't that your job? Your job to go to bat for your customers, especially when the mistake was yours to begin with?" Perhaps if my balance was significant I would have received better treatment? At least an apology for being so inconvenienced? I guess 20 years of patronage doesn't matter. So, another black mark for US Bank Caldwell branch in my book. Credit Union here I come.
-
November 2019 by Tammi H.
I have banked with US Bank Caldwell Id. branch for 23+ years, I had a shared account so that my son could have a bank account when he was under age. He over drew his account and a year later US Bank took the funds out of my account and closed his. I have since stopped banking with US Bank forever!!!
-
August 2018 by Rich G.
Here is why I will *NEVER* use or recommend US bank: I have a local credit union. It is several miles from where I work. I had a sizable travel reimbursement from my employer. That reimbursement- nearly $1,000 was drawn on a US bank account a block from my office where I work. I didn't want to drive all the way to my credit union, and thought I could cash it at the local US Bank where it was drawn on, buy a few thing and take care of some financial obligations while on lunch near my office. I walked into the us bank branch with the check and asked to cash it. I do not bank with US bank, so they wanted to charge me $7 to cash a check drawn on a US Bank account at that branch! A county government account even! When they told me the fee to cash one of their own checks, I took the check, walked out, and will never return to a US Bank again. I will never recommend US Bank either. If US Bank can afford to buy naming rights to a NFL Stadium, they can afford to waive $7 check cashing fees for checks drawn on their banks. As they say; with a gun, you can rob a bank. With a bank, you can rob the country. US bank is a classic example of a banks fees and policies oppressing the middle class and poor people.
-
December 2017 by Ayala R.
My wife and I just moved here from out-of-state. We have banked with US Bank for 13years and we have never had any issue. This local branch is very convenient for us as it's only two miles from our home. The branch is large and there is much parking in addition to a drive thru as well as having an ATM located at the front of the building. Going inside, we were immediately greeted by one of the tellers as well as an officer on the lending platform. Seeking information, the staff was very courteous and helpful. On a second occasion, we were assisted by the branch manager who was most courteous and helpful and on the way out, we were again greeted by the original bank officer who helped us the first time. My wife and I were very satisfied with the assistance provided by the branch staff. I definitely recommend this branch of US Bank.