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June 2024 by Buell
I've shopped here a few times and they really seem to care about the customer. It seems like even with my tough problems, they are able to put enough effort and skill until they are solved.
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April 2024 by Jenny Murphy
Nobody knows like Napa
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December 2023 by ufo hunter
Always helpful
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October 2023 by Jason Cannady
Good customer service
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September 2023 by krystin lamantia
This particular store is quite terrible to work with. Every time I've tried to go in for parts, I'm never greeted or asked if I need anything. I walked around looking for a specific injector cleaner & they never once acknowledged me, which fine. I can deal with that & try to find things myself but what really gets me is anytime I've asked if they have a part, they say no. Their shelves are bare. They won't take the extra few minutes to look something up & say they can't find things that are in their parts catalog. You almost always have to call twice back to back for someone to answer if it's in the morning when they should be open. I placed an online order for a part & never received the email that it was ready for pickup so had to call them 3 hours later & he didn't know why I never got the email. When I went to pick it up, the lady that assisted me (she was pleasant & competent) knew immediately why I didn't get the ready for pickup email & had to go back & explain to the guy in back that he didn't check the box. I recognize the labor market may have some slim pickings but this store has been a solid disappointment after disappointment. After years of using NAPA & many family members who have worked for them, I will not ever step foot in this location & constantly tell people to avoid it because it's a waste of time. We purchased batteries from them & my husband was told he couldn't leave the old batteries there! That's the core charge sir, you guys are supposed to take in the batteries & remove the core charge from the purchase & your battery guy picks them up. My husband literally had to explain the process to the employee from his past experiences. It's a constant battle. Idk if it's laziness, poor or lack of training, or what, but I hope they can course correct in the near future!
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September 2023 by Dakota Hayes
Absolutely don't go here. Take the trip to O'Reilly. Too much to put in here. Manager wouldn't correct a mistake they made so now I'm burnt on 60 bucks.
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June 2023 by Jason Edwards
Good people happy with the service I get wish they had more experienced people but they do work hard to get correct parts
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June 2023 by Michael Middleton
Good service
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June 2023 by Johnathon Fuller
They know there parts
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June 2023 by Mike Parker
Never fail me.
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June 2023 by NaDonna
Always has what I'm looking for
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November 2022 by Joel Walden
Had the small part I needed. Decent service.
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September 2022 by Valiant Thor
This store should close it's doors. Terribly short staffed, inexperienced, inefficient, over priced parts and poor quality tools made in China. You can do better online with RockAuto, Ebay and if you need it right now go to a real parts store. Too bad what has become of Napa, the land is worth more as a vacant lot.
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July 2022 by Tracy Otteson-Larrea
They were a bit busy when I went in. Only one person taking care of customers. I went in to purchase some synthetic oil. The shelves were pretty empty. I was unable to find a lg. container of the full synthetic motor oil. I did find it in the small bottles.
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June 2022 by Daniel Vaughn
Supplies are limited most of them need to be ordered
