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“Last Wednesday June 5th after a long 3 hours on the phone with T-Mobil reps that just could not help me. I kept getting transferred, put on hold etc. Then in the end was told I needed to go to a t-Mobil store. I was extremely frustrated and exhausted at that time. But I had no choice. When I walked in the Caldwell store I was nothing but a pleasant surprise. Junior and Sativa treated me like gold!! I was in and out in just a few minutes. It is so refreshing to be treated with excellent customer service by the younger generation, and honestly very rare. Parents trained them well. I only see success in the future for Junior, and Sativa. I think they are worth keeping and deserve good raises. This kind of service needs rewarded!!! I called the store to let manager Jose know about the service I received, and he too was so sweet and kind! T-Mobile corporate, you have some real gems at this Caldwell T-Mobile! I will highly recommend this store to as many as I can!
Thank you”
“Switched from T-mobile. The new store manager is incredibly friendly, patient, and easy-going. I appreciate his insight on the devices I was interested in, and he offered his recommendations. Left the store happy with a lower phone bill, he really tried to research any discount I could possibly receive in my benefit. Also left happy because their customer service is superior. Thank you!!!”
“Excellent customer service! I highly recommend this cell phone store to anyone in need. I fell for the online only, discount providers that only let you chat with an AI bot. I was totally frustrated and stuck between two providers with no service. Cindy was knowledgeable, professional and had me in service with Boost super fast. One of the best customer service experiences I have had in quite some time. You guys are GREAT!! Well done!!”
“Thank you Brandon! It seemed like our account presented a lot of unique road blocks and challenges. Despite all that, Brandon was patient and thorough. He ensured that any issues we might face were resolved before we left the store. We greatly appreciate that, living in a remote location far from any Verizon stores. We feel confident that we are all squared away and will not need further assistance for the foreseeable future!! -Kyle and Aubrey”
“We came in today to get a phone and Ricardo and Elizabeth were so amazing I can’t begin to tell you how hard they worked for us!!!! We will be back again thank you for everything you guys did!!!”
“Jose’s customer service is amazing! After having a bad experience at another Metro it was a nice to have someone personable. He set up my daughters first phone and made it a fun experience. Hope they hire more employees like him. Thank you?”
“I definitely had a rough start, but the employees, and the manager turned everything around. The manager personally called me to make sure I was taken care of. Nathan, an employee at this location, was great! After my phone broke, he helped me get the right device, and made sure I was setup. I have a better phone, nice tablet, all for a great deal price. I recommend Metro, and Nathan.”
“The Latinos there in Caldwell serve well, not like one from Onterio. Otegi is very polite, they should change the Blatino from Onterio does not serve the customer well.”
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“I had an issue with my billing.Matt resolved it in 5 minutes and I didn’t even have to go into the Verizon store.He was so competent, reassuring and definitely knows what customer service is!Thx again Matt‼️”