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May 2024 by Jessica K
If you are a Boost customer you can never move. When their junky phone dies and you try to order a replacement it'll be sent to the house you lived in when your account was created, even if you haven't lived there in over 8 years. Their so-called "service" reps won't be able to answer anything you ask. Why can't you put in the correct address? "Sorry, we just can't." Please cancel and refund my order. "Sorry, we can't." But I don't live there anymore! I have ordered 2-3 other phones at my current address! "Sorry, please ask UPS to do "delivery intercept" and have them deal with it." So I may be out $110 for nothing. UPS doesn't do what Boost claims they can do. Well, not unless there's an "unsuccessful delivery attempt". So I have to hope the person who lives in my old house isn't home when UPS delivers so they'll redirect the package. And if they're home and decide they like my phone or want to steal it and sell it on eBay? "We understand the situation is frustrating." This is the most ridiculous thing I've ever heard. My questions veer from their script and because no one has any sense or can think critically anymore, all they can say is "Sorry. Can't. Please bear with us!" As soon as I get this all cleared up I'll be switching to another provider. Probably Mint unless someone can recommend another provider. (My review is not for the Caldwell location)
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March 2024 by Troyce Mcgill
Esme was very helpful.She answered all my questions and helped me through all the steps to transfer my existing phone. Thank you esme for a pleasant visit
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January 2024 by Cassandra Wilson
Absolutely no competent customer service
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September 2023 by Sheri
Always knowledgeable and friendly
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August 2023 by Curtis Crosgrove
Excellent customer service! I highly recommend this cell phone store to anyone in need. I fell for the online only, discount providers that only let you chat with an AI bot. I was totally frustrated and stuck between two providers with no service. Cindy was knowledgeable, professional and had me in service with Boost super fast. One of the best customer service experiences I have had in quite some time. You guys are GREAT!! Well done!!
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June 2023 by Cheryl Childers
Alex and Emily went above and beyond for me. I appreciate them very much! Best Store in America.
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March 2023 by Leticia Valenzuela
Esmeralda has been amazing and she should be the next Employee of the year
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December 2022 by Frank Mendiola
Esme was extremely helpful in switching providers and helping me clean up open apps. She did an absolutely amazing job.
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December 2022 by Katherine Thompson
Alex did great with fixing my phone so I can continue to enjoy playing games!
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September 2022 by Donna Potter
Alex has been so helpful! He helped me with finding out why my phone had poor service and with some resets! He is an up standing young man who goes above and beyond. Very kind to us old folks who don't know how to use our phones. Thanks Alex
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August 2022 by Albert Boehnlein
Alex was very helpful and respectful. Very understanding and patient. Great person! Thank you!
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August 2022 by NXS Chillzz_ ttvttxhxard
Esmeralda velasco is such a wonderful person! She helped me with an out of state situation after store hours and fixed my situation! She did an amazing job and needs a raise/promotion!! Thank you so much for your help Esmeralda!!
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June 2022 by Jesus Ramirez Ortiz
Ahh the offers and promotions are better for me that's why I recommend them because the coverage they offer is good
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April 2022 by jody robinson
Esmeralda was out standing..She was so patient and very helpful..She attended to my needs thoroughlyI was very impressed that she cared about the customer at every turn..I am glad you have her as your employee.My experience was a A+..Would come back with any needs in the future..Thank YouJody Robinson
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June 2021 by Vicky Holmes
Horrible service
