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March 2024 by Norm Cavanaugh
If anyone has EVER lost a loved one that had an account with Amerigas that had a REFUND from Amerigas. They do everything in the book to block or make it extremely difficult!!! I have spoken to approximately 13 representatives, sent 2 copies of certified letters with copy of a Death Certificate, letter of Executor designation and a email with attachments to Amerigas to no avail!!! I was also recommemded to be added to the Account so I tried just so I can receive the refund, just to informed that I need a letter from my deceased uncle making that request. My uncle deceased in July of 23 and it has been 8 months going on 9 months...
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December 2023 by Connie Brown
I received great customer care and help before I became a customer. Since becoming a customer, it usually takes me multiple attempts to get a knowledgable person to help me resolve a question or problem. I'm a bit disappointed that I switched propane companies.Update: I received a follow-up from a representative that addressed the issue I had. She was very helpful and understood my concern.
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December 2023 by Richard Paul
Updated-2: It would not be right to leave a 1-Star review for ANY business no matter the size. I want to make it clear that AmeriGas has resolved this issue and I am going to cautiously continue using their service. Although I am completely satisfied with the resolution - I simply cannot move my rating from a 1 to a 5. I hate how some people weaponize the 5-Star review systems such as on google, Uber, etc. and therefore try to be as objective and dispassionate as possible to help others including the business I am reviewing. I am moving my rating from a 1 to a 3 and think this is the most appropriate rating I can provide. It is my pleasure to take the time to return here and update this review since the company did reach out and after some time, make the needed adjustments. Here is the resolution and I have looked at my account and it is accurately reflected."Subject: RE: Acct. 204120685 - Your Google Maps Review ResponseHello Richard,Thank you for allowing me an opportunity to review your account. I am very sorry for the error with your billing. I have removed the original invoice and issued a new one for the propane only. You will receive an adjusted invoice in the mail and I have attached a copy to this email for quick reference. The adjustment has given you a credit balance of $424.68, which can remain on your account to apply toward future deliveries or if you prefer, I can issue a refund check in this amount. Please let me know if you have any questions or would like to receive a refund check and I will be happy to assist.Best Regards,Angie | Customer Advocacy Specialist | AmeriGas"NOTE: If you are doing the math, the credit does not add up to the full amount. This is because I have received a small delivery since the initial fill and part of the overcharge credit went to paying for that delivery. After considerable time, the company has made it right with me 100%Updated-1: Received a reply to this review from the company asking me to reach out to a "Customer Care Specialist" at AmeriGas. An email has been send outlining this issue. While it is nice to receive a response to my review that they wish to address the issue with me - I am not changing my rating based on this signal that they wish to address this with me. I still have not had any response from the Salesperson either. I will update if anything changes.###The technician that did my survey was excellent, except I had to wait 3 hours past our appointment window for him to show up. He said they did not give him a specific time - but "they" told me between noon and 2.In response to my request for information - Your salesperson responded in an email:"Hi Richard,I would love to earn your business. I will waive all equipment fees, delivery fees, installation fees, and the hazmat fee so all you are paying for is the cost of the propane + tax.Right now, the cost of the propane is $1.81.With all the extras taken off you are saving about $20+ a delivery.If you are interested, I can get you the paperwork today so that we can get you on the schedule.I look forward to hearing from you soon.Thank You,KarenKaren Rasgorshek"During the course of my site survey, the technician claimed, "You needed a new regulator, I had a used on in my truck so I replaced yours. You won't see any charge for that.I receive showing the only truth told was the price of propane. I was charged $99.00 for APPS/Service Dispatch and $408.62 for a used regulator.Total bill was $711.19 for 112 Gal.I sent an email to the salesperson regarding my dissatisfaction and have not received a single after the sale reply.I have talked with two other business owners in Melba that each told me I made a mistake selecting AmeriGas and made other recommendations. I plan to switch service providers at my earliest opportunity.
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December 2023 by acehuntermegaforce
just started "service" and they won't answer the friggen phone. emergency department / data mining department is in Mindanao someplace. not playing the house arrest game waiting for a non existent delivery that'll never happen. cancelling immediately right out of the gate
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December 2023 by Raul Perez
We have called 5 times to have the propane tank picked up spending at least an hour each call. They never follow up or pick up the tank. It is going on 3 months. Their price for propane is 3x higher for existing customers so we were forced to change companies.
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November 2023 by Derrick Olson
Your driver showed up sooner than I expected, and topped me off, now I should be good til Spring.
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October 2023 by Linda Mascuch
Amerigas used to be a great company to deal with. You can no longer call the local location in Caldwell, Idaho. You are now connected to a call center that seems like it is offshore. I had propane delivered in April of 2023. The delivery driver caused some property damage during the delivery. I have sent numerous emails with no response. I have also had 7 phone calls about my property damage and have sent pictures and have had promises to address the situation but have gotten no response. My last call they said they would have a supervisor call me in 24 hours and I've been waiting 3 months. Today they said they would escalate my complaint.I will never buy propane from this company again. Stay away! I recomment Ed Staub Propane as a reliable company with local contact people.
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October 2023 by Ron Weimer
This is absolutely the worst customer service I've ever experienced. I've spent 10 hours on the phone over 2 months trying to get a propane tank removed from my property. Horrible!
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October 2023 by Jessica Butterfield
When we first set up service 10 years ago things were pretty good. Although they did let us run out of gas one winter. But the price keeps going up and up. Multiple local competitors are currently HALF the price.When I called to cancel they informed me they are going to charge me $200 to pick up the tank which was already empty and disconnect. This seems steep since we are not cutting our contract short.Also the customer service seemed to be getting worse over time. Overall I would NEVER recommend this company to anyone.
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October 2023 by Mike Tryon
I have a coperate account and this place can't even manage to get a receipt emailed to me. 4 calls and none of the account information has been updated. This last call I was transferred to a "supervisor" and he simply muted his phone and refused to speak. This is over me requesting a receipt. Your customer service is the biggest joke I have ever experienced. Your company should be ashamed to employ an offshore billing company that does this poor of a job.
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October 2023 by Darins Email
Probably one of the worst companies I have ever had the opportunity to deal with. Service was cancelled a year ago and they have yet to come to pick up their tank. Numerous phones calls to the company resulted in some gentleman saying "If the tank isn't in Boise, I'm not picking it up." A call to customer service and a CS Rep named Red, resulted in her refusal to allow me to speak to a supervisor. Since it's not my father making the call, due to the fact he is living with Dementia, I was told I needed to fax over a Power of Attorney in order to speak with a Supervisor. We're just trying to get Amerigas to pick up their frikken tank for over a year!
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October 2023 by missdjames
I called to see if they would do recertification of a propane tank. They said I’d have to have an account with them. Now that will never happen. Some place are good to potential customers not here won’t ever use them.
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August 2023 by Thomas Thomas
Amerigas sucks. Please come get your garbage tanks I paid for in 2009.You have no Americans to speak to. Only a massive daycare in the Philippines. Ordered propane over 6 weeks ago. I am an Idahoan.Embarrassing.
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August 2023 by Michelle Cindell
This company is ABSOLUTELY HORRIBLE to deal with!! If you call your "local" office number...Omgosh you get a foreigner!! If I could Cancel Amerigas today and have a new LOCAL company tomorrow I would!!
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May 2023 by Blake Titus
I was a customer of V1 propane for 20 years AmeriGas bought them and now customer service is in the toilet. Their stores are closed and it’s the most unfriendly customer service related business I’ve ever dealt with. I now give my business to Suburban Propane who is real people and always helpful.
