-
May 2024 by Peggy Dougherty
The process of buying was a wonderful experience. Delivery was poor. When we bought the couch, we asked if it could be delivered to Nyssa, Oregon and was told yes. We then asked if they would take the old couch. They told us they don't normally do that, but if the couch was clean, they would take it for us so we did not need to make other arrangements. We thought that was wonderful. However, delivery day came and we were told they would not take the couch. We were now left trying to figure out what to do with the old couch since it would not fit in the apartment. The senior center had a large dumpster that had been brought in for spring cleaning so we asked if they could dispose of it there. They said we cannot do that, so they left it beside the dumpster. As expected, the couch had to be put in the dumpster, so I called my grandson and we drove from Caldwell to Nyssa to put the couch in the dumpster, round trip driving was a little over an hour, to do a task that took about 3 minutes. There was absolutley no reason why the owner of this shop would not allow his delivery men to put the couch in the dumpster. Oh, and the dumpster opened so all they would have had to do was slide it in and shut the door. Very disappointed in the customer service we received. Needless to say, we won't be going back there to purchase furniture.
-
March 2024 by Gene Pendergraft
Excellent selection of furniture. Needed a new recliner, and the staff were knowledgeable and friendly. We will definitely return.
-
February 2024 by Ben Duncan
Best furniture store in Idaho! Outstanding service with lots of very nice inventory.
-
October 2023 by J. K. Roush
Variety was fabulous and very friendly owners & staff
-
July 2023 by Amy Smetana
It was a great experience till dealing with a warranty claim then it has left a bitter taste in my mouth. The gal was super great and the guys were fabulous helping load first the couches then the cushions when we finally got them. We bought a well know brand that stands behind their warranty and the gal wasn't going to help us at first in getting the cushions replaced (yes things have normal wear and tear but when you haven't owned them 6 months and don't jump or have kids jumping on furniture you figure a malfunction can happen) once I contacted the actual company and sent her their response was when she finally helped us. She claims it was a pain to get the replacements then did nothing but complain about the cost of shipping and said she will not sale that brand anymore and if I have issues I better expect to pay almost half of what those couches cost for shipping. I have since then contacted the company again and they have informed me that is not how it should go or be and to let them know when or if another issue rises and they will either deal directly with me or deal with this place . Yes they have a lot of stuff but don't get anything with a warranty or you will struggle and hear nothing but complaints from the gal. Super disappointed and not impressed with how things wwre handled. But I agree if you don't want to help or be pleasant dealing warranty items then don't sale them. Parma furniture sells this brand and are happy to help anytime.
-
July 2023 by Todd Keller
Very nice, very clean and great furniture selection. Thanks American Furniture Mart!
-
May 2023 by Polly
Very friendly service, affordable delivery, helpful knowledgeable sales that aren't pushy
-
April 2023 by Makenna Grandmont
LOVE! My husband and I bought our first mattress set here and it was so easy! Christine helped us figure out what matters would work best for our sleeping needs and knew a LOT! So thankful for the crew and Chuck loading it in and strapping it down.
-
March 2023 by Norman Kahler
Large selection to pick from and the staff is very knowledgeable and friendly. Definitely feel welcome and answer any question you have.
-
January 2023 by Mark Edwards
Lots of recliners but high prices
-
November 2022 by Mike Parker
The couple that run this business are amazing. The crew loaded up my couch, and keeping business local always makes my day.
-
October 2022 by Matthew W.
This place is great!!incredibly friendly staff,a great selection,and very prompt service.i got a couch and a dining set and if I need anything else I'll defiantly be back!
-
August 2022 by Rex Burch
Not a ton of tables to choose from, but a nice selection of couches
-
June 2022 by Grainsalt “Hopeslayer”
It is usually hard to find a solid, comfortable recliner. Not today though.
-
March 2022 by Debbie Warfield
Good people to work with for sure! Delivery guys were awesome too. They have great furniture at a good price! We will be back!
