West Elm in Boise receives positive reviews for its helpful and friendly staff, with employees like Brooke and Lauren providing patient assistance and great customer service. Customers appreciate the store's wide selection, fun atmosphere, and willingness to go the extra mile, such as putting items on hold or helping with delivery. While some items may need to be ordered if out of stock, staff members make the shopping experience smooth and enjoyable. Customers often mention the store's helpfulness in making estimates, checking products for quality, and delivering items to the car. Overall, West Elm Boise is seen as a helpful, welcoming place with helpful employees and good service.