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June 2024 by Brianna Bodey
To start I have been with Verizon for over 16 years. After today’s experience, I am beyond thankful for the team member they have. Christina was so patient, Understanding, And most of all kind. I went to get a new iPad for work, She ended up making my bill cheaper each month while also providing me a new phone with the new iPad. I also ended up getting the Verizon home WiFi. This was a 10 outta 10 experience. Her customer service was phenomenal, She was not pushy in anyway. I’m glad I stopped by she ended up saving me a lot of money each month. I will highly recommend anybody to come and see her.
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June 2024 by Robert Hevern
Andy at the Brdwy Go Wireless Store is THE BEST at helping OG's like me! I explain my situation, and he takes care of it! Easy as 123!
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June 2024 by Spencer Andersen
Sat in a chair for about thirty minutes only for them help someone else who just came in. Got my problem resolved really fast by calling corporate in the parking lot. If you call during normal hours you can get an American call center who ended up being way faster and helpful than the store, literally took 5 minutes. Will do that in the future ?
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May 2024 by Yas Jafari
Christina and Caleb are amazing, very kind and helpful.
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May 2024 by Brad Baumberger
All my needs were meet and I left with an understanding of how to care for my phone better
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April 2024 by Becca Young
Micheal was amazing!
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April 2024 by Marti Denton
Caleb helped me with some challenges, and was willing to look into every detail, in a personable manner... Engaging, eager and persistent to find a solution to details, and patient in his approach. ... he is the kind of customer service rep to encounter when trouble-shooting frustrating phone issues.
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March 2024 by shaggtastik sperl
4 stars for the rep that helped me in a trying situation when i absolutely needed a phone and service plan.
I switched from Google Fi last year with the hopes of remaining in the price range I was @ for my budget. I was able to trade in my old phone for a new one with just a few fees. Andy was very helpful, but my bill is now $119- 124 a month and now the protect plan cost is going up.
I went from Google Fi @ $50-64 a month w/ protection plan, unlimited talk/text/data, to $138 a month, w/ unlimited talk/text/data.
Now, I know the corporate decisions are out of the local vendor/dealer hands, but this is fekkin' asinine. More and more money paid out for no more perks back.
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March 2024 by Sandy Mello
Mick was so helpful and explained everything so I could understand. He helped my grandson play games while we talked.
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March 2024 by Sharon McIntyre
Mick (Michael) was helpful, knowledgeable, kind, and patient as he explained how things would work as I upgraded my phone, from an 11 to a 5. Thank you, Mick. I appreciate you.
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February 2024 by Aaron Lantis
Hands down probably the least stress, informative, no upselling experiences I've had in the 17 years I have been with Verizon. Mick was the perfect person for me to have gotten. I dread new phones, and all the things that go with that. I even tried online sales just to avoid the headache. Luckily I was near this store, and not the one less than a mile from home, because I would drive 50 miles if I knew how painless getting a new phone would be. Mick answered all my questions, got me a great deal on my S24+, heard me the first time when I said no upsales, did the complete transfer while I went back to work, and to my surprise, I have only one complaint; Why isn't every store stocked with people like Mick. No need to ramble about the phone or any of that, those that use Samsung know the product, but the ease of getting a new phone and informative people who can answer your questions without the proverbial script, I can say this; If you live anywhere in the Treasure Valley, make the drive. You won't be disappointed. 5 STARS for Mick.
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February 2024 by Doris J Earl
I like good customer service. Mick was amazing. He was patient,kind and did I say patient. Thank you for your time and making our experience in upgrading to a new phone a delight .
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January 2024 by Joelle Jenkins
My elderly mother lost her phone at the airport in Florida. We were at a loss at what to do as it was a different carrier than Verizon.I have my phone through Verizon and Mick Anderson at the Broadway store knew exactly what we needed to get her information from her lost phone onto a new phone. He went above and beyond and it lowered her stress a ton.Yet another reason Verizon is the best.
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January 2024 by Mari Zanot
Mick is absolutely fabulous! Not only does he have a fabulous attitude and personally, he is so thorough and knowledgeable! What an asset! I will not go to another store as long as he is here!
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January 2024 by H
Fast and very friendly service!
