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February 2023 by D. McCoy
Very helpful & knowledgeable!
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September 2021 by Hamzeh Waleed
I love this branch been with theFor 5 years but there’s this new Asian lady who has a very aggressive approach and is very rude sometimes, she has a very unwelcoming vibe. But other workers have been very nice to me everytime I’m there.
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August 2021 by Richard Wilson
They treat me like family they're doing an awesome job thank you
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May 2021 by Joshua Larkey
US Bank credited my wife's account $39 to incentivize her from cancelling her credit card which she wanted to cancel because of the annual fee. We stopped using this card years ago because they doubled the interest rate even though she had a perfect payment history. We put the card away in a drawer and decided a couple of months later to use the $39 at Costco where it wouldn't process payment and instructed us to contact the bank. In so doing, US Bank said there was a transaction of $1.10, 3 months prior which had incurred $9 in fees which they had sent to collections without any notification by phone, mail or email. My wife had this card for 15 years, which she did not use and only kept it becasue it was her longest standing credit card. We both have very strong credit scores and are very deligent with paying bills. Sending someone to collections for a charge of $1.10 without trying to contact the customer who has been a customer for 15 years and hasn't used the card in YEARS who also has a credit of $39 is a TERRIBLE business practice. I strongly advise against using this bank.
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January 2021 by Basman Sabah
I don't do business with US Bank, a member of my family had an issue with them, we went there and they couldn't be more respectful and courteous. Patrick Ganier, not only took care of the issue, but he also was respectful, a good listener and solve the problem quickly and efficiently. If I want to do business with US Bank in the future, it will be because of him. The lady who opened the door was welcoming and courteous as well. I forgot her name.
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November 2020 by Darius Elison
Patrick Ganier the Fill-In manager has an aggressive approach towards customers. Saying he lacks in basic understanding of his position would be a great understatement. Patrick was unable to complete a transaction that another branch was able to do just moments later and accused the customer for being in the wrong. Patrick offered to have his regional manager call me but then had another branch manager call me instead. She was also able to help with the same problem Patrick was uneducated enough to take care of. Patrick at first refused to give me his information then reluctantly after several moments provided it and at that time told me I should take my Established Business, My House, My HELOC and all of our other business to another bank. Fortunately the problem is Patrick and not US Bank. I am glad there are other branches close by with the knowledge and desire to help their customers.
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August 2019 by Alysha Smith
So it's a cool bank but they charge to much if you don't have account there to do anything so I use the Atm at least it's free for me n others on disability social security and can only have a direct Express card maybe you could get a second chance program so I can come in and get a account and set up a way to pay off other banks I owe in a small to medium payment every month that would be great I've changed my life around and need help from somewhere to get my past current debt in check so please take this in consideration thank you awesome bank oh ya and near me that's great....????
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June 2019 by Keith Shauger
I came to this Branch today because of the difficulties that I was experiencing at the branch on 27th in downtown Boise. Ashley the bank teller and Maurice the assistant manager treated me with respect and professionalism. They treated me like I actually mattered as a customer. I will be banking at this Branch more often. Thank you for the excellent customer service
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May 2019 by Michael H.
In the two months since posting my 1-star review, I haven't had a single problem withdrawing cash from my branch's ATM, which is why I'm upgrading to 5-stars.
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December 2018 by Eric .
I've been banking here for the last 5 years or so. I have never had any trouble and the employees have always been easy to work with and gotten the job done.
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October 2018 by Tim Sadiku
20 years with them, fist time ever we get a overdraft fee due to a month long vacation in Europe and the manager refuses to remove it. Tells me that he will run my credit to get some kind of credit line activated in order to prevent this from happening again. I told him to check the account history and that this wouldn't be necessary, because we have never had a fee before on our account! He insisted this was the only way he could fix it, meaning he would have to run my credit for a credit line. I explained that he isn't running my credit and that I will be switching banks because this isn't a way to treat a customer. He did not care at all, pretty much waived good bye to me. Walked outside, called customer service the fee was removed no questions asked! As a result I will stay with u.s bank, however save yourself the hassle this branch is worthless.
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September 2018 by Alex Welch
These people are awesome!!!!! Thank you very much.
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June 2018 by Laurina Musa
The drive thru window teller has NO customer service. She is an older lady but every time we go do a simple transaction, she can't even seem to smile. I see that there has been other reviews about the window Teller and nothing has been done about it. I honestly don't know how your bank states five star service when you can't even give your valued customers one star!!
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February 2018 by gasana james
Right now I waiting inside the bank no telller and it been 10 min none employee working on teller .
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February 2018 by KYLE SCHNELL
I did not have a pleasant trip to the bank. I am not a customer of this bank, and I will never be as of now. I am, however a member of the community and my needs and interests should be considered. I withdrew money from the Wells Fargo down the street on Fairview, and brought the cash here to deposit in my SO's account. I was simply told, no you cannot deposit more than $500 if it's not your account. I was visibly frustrated, because I took my lunch break from work to go to my bank and then hers, and move some money to cover a bill she had to pay TODAY. I was told no, we can't do it. There was no asking her coworkers or supervisor for help, no options or alternatives or other ways to handle it offered, just a no. I did say some naughty words, I was so frustrated, but I also told the teller that this whole issue at hand wasn't her fault personally, and I'm not mad at her, it's just a frustrating situation. As a human I need to believe that the person (the professional) who is helping me cares to help, that they are invested in finding solutions too. I don't need to be quoted the policy more than once, I need help, that's why I'm standing here! The tellers, supervisors, management, leadership, directors, VPs, you all need to learn that caring about us little people is why you have a job to go to.
