-
January 2024 by Tom S
Wonder how long brick & mortar banking wil be available! This is my 3rd bank in same Hillcrest site! Two banks on Vista no longer here!! Appreciate having human service! My account allows for free certified checks!
-
October 2023 by Teguh Chandra
Special thanks to Arashi. Very friendly customer service, very knowledgeable, and get the job done pretty quickly. I am very grateful for the help and great customer service attitude. Thank you so much
-
September 2023 by Montana Keating
Great folk who are so nice- thanks for the help :)
-
September 2023 by DW Tripp
Great employees who understood what i wanted and made it happen. It's been a long time since I felt like a bank employee cared about me as a customer.
-
September 2022 by Ken Homer
They discriminate against Canadians. If you have Canadian ID they won't cash your checks. I'm sueing then for discrimination.
-
August 2022 by Savanna F.
Truly bad customer service. They place holds on guaranteed funds that should not need holds placed on them. Again just bad customer service and consistent issues. I would recommend not banking here.
-
April 2022 by Laurel Ure Salyer
Absolutely the worst bank ever. If you expect them to protect your money, your sadly mistaken!!
-
January 2022 by Bryson Green
I can't speak for the other employees, somehow, whenever I go in or when I call, I am working with Pam. Pam has been great, every question or issue I have, she has a solution for, she is pleasant to deal with and great with getting me what I need!
-
December 2021 by Chris O'Bleness
It is hard working with the public, but teller was rude over simple request. I will stick to the other branches.
-
October 2021 by Heather Chapman
I was with my elder client today and the rude teller told us that she needed to come into the lobby to transfer money from one account to another account. I let the teller know that she also had surgery on her hand. It was only then that she did what my client asked. She said that it would take too long and that she would have to go all the way to use the machine to transfer the money. Very Frustrating.
-
March 2021 by oreo opossum
Could care less about non members safety even you you told by the police to stand there
-
August 2020 by Justin M.
This branch is horrible! Very bad at there jobs, don't know what they are doing at this location but they need retrained or replaced. I wish there was a zero stars to give!
-
May 2020 by Thelesa Mellon
Just left the drive thru. Wanted to cash our stimulus check. We both endorsed it and the clerk refused to cash it without my husband present! Seriously? She had my id and debit card. We have had a joint account for 20+ years ,and he had it years previous to that. I can assure you that if he did not trust me to handle it at my discretion he would not have endorsed it! Way more than enough funds to cover the check in the account. I am very very tempted to move our decades long account to a bank that has some trained clerks with just a tiny bit of customer service skills. It has been many years since there has been one there.
-
April 2019 by Taylor Wisler
Has 6 drive thru lanes with no drive up ATM...
-
January 2019 by Jim Daniels
I used to be able to talk to employees and sort out problems affecting my accounts. Not anymore. Staff are unhelpful when it comes to account fees, overdraft problems, and even cashing a money order issued by another bank. Between business and personal I have 9 accounts with US Bank. Next month I will be closing them and moving to another bank.