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December 2023 by Shaun Faulds
T.J. was fantastic - really friendly and knowledgeable. I feel confident that the concerns I had with my system were addressed and handled efficiently. He even got along great with my dog! ? Somebody needs to give this man a raise!
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December 2023 by Robin Raptosh
Josh R was on time! Polite and thorough. He answered all our questions, gave additional information to help us and even answered questions relating to our system. We are making him our requested technician! Good job! Good company!
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November 2023 by Dana Fenwick
Josh and Josh were in time professional & courteous they tuned up our furnace quickly and discovered pine cones in the heat ducts. They took them out & explained that was effecting our air flow. They were very thorough. I recommend this company.Services: HVAC system maintenance
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November 2023 by Rick Morgan
We just signed up for TML services and Josh Ricketts came to service our HVAC. Excellent work and work ethic. TML is fortunate to have such a great employee to represent their company. Very happy we signed up for TML services!!
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October 2023 by Jjeffrey Hosman
Just giving a shout out to Jordan our TML Tech who came to our home today for our annual service. Jordan was amazing. He was Knowledgeable, Professional, Super Friendly, Professional, Respectful & so great to work with. Thank u TML for having this Great Tech !Services: HVAC system maintenance
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September 2023 by Jenee Allen
Dillon and Joe came out to replace our AC unit and furnace and were amazing! They weren’t loud, they cleaned up their mess, and were very friendly. Very impressed with their professionalism.
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September 2023 by M C
Love TML! Always great care. Josh Ricketts was our service tech today. He was extremely professional, waited on me to get home for my service and didn’t make me walk up and down the stairs due to me being on crutches. He made the trips to communicate information to me each time.
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September 2023 by Jason Cox
After our compressor failed on Thursday, a tech came out on Friday and replaced a part and got it working temporarily. It broke again the same day, but TML made us wait until SUNDAY before another tech came out, replaced ANOTHER part and got it running until he drove away. The compressor failed AGAIN within an hour. I called and made a THIRD appointment for Sunday afternoon. Apparently Josh decided on his own accord to cancel my service call without contacting me. You're fired! Cancel our subscription immediately. I'm claiming your Money back guarantee NO QUESTIONS ASKED. I expect a full refund.Update: After TML blew me off and I fired them, Diamond Heating and Cooling came back the same day (Sunday evening) and repaired the unit. He also reviewed and explained the cooling capacity of my system and explained possible upgrade options. He went above and beyond. Excellent customer service.Recap: TML couldn't, or wouldn't fix the problem over four days of opportunity. Diamond fixed the problem the same day I called them. The choice is easy.Update: TML did honor their full money back guarantee immediately. They didn't make me wait weeks, and they refunded everything without holding anything back. Every penny was refunded.Update: TML just sent me a bill for the service we canceled. Please get your *stuff together.
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August 2023 by Julie Moseley
Trace did a great job and spent a lot of time checking out my air conditioner. He is a very personable young man. I did not meet his co-worker Gary, but his contribution was appreciated as well.
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August 2023 by Shelley Bolyard
Steven was extremely knowledgeable about what type and size of air conditioning unit that we needed. Dylan and Joe arrived at 8:30 am to install it. They completed the installation by 2:30 p.m. They worked in extremely hot temperatures and still finished earlier than expected. We are very happy with the new air conditioning unit! Every one was professional. We are so happy that we used this company and will highly recommend their service!Service: Install AC
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August 2023 by Anthony Upshaw
Mike Dibben and Jordan were awesome to work with. Our AC unit went out and they were over within a couple hours to help us fix our issue. They were very knowledgable and helpful explaining the issues and how to avoid it moving forward. Highly recommend working with them and would love to work with them again if needed.Service: A/C system repair
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August 2023 by Michael Hubbard
TML is always on top of their product, from installation to follow up maintenance. I recommend that you get their checkup/maintenance service which is very reasonable. Techs Drew Giles and Josh Ricketts did an outstanding service visit which as usual for TML was excellent.
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June 2023 by KC Brandau
TML did a very nice job on our system. Communication was awesome and all the guys were very respectful of our house. System works great and all questions were answered.
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June 2023 by Elaine Abel
Best service came out sameday I called for help. Showed me how to use the system properly. Josh and Josh were so nice and friendly. They explained how to set up the thermostat to wifi and program to my personal settings.
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June 2023 by Justin Ford
Timothy was awesome. Recommended some great tips on how to prolong the life of my HVAC. First time homebuyer and it great to have reps willing to take some extra time and patience to explain things.
