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August 2024 by Lester Uhl
It's a self storage place and the have understanding staff.
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August 2024 by Dale Turner
Excellent customer service
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August 2024 by Lori Berry
Awesome Friendly service. Explained everything from the beginning to the end. Very clear and easier than I imagined..Best young men, very professional, Kind. I highly recommend this storage company to any one looking for a clean unit to store your valuables..love the Frogs!!
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July 2024 by Julie Fender
I appreciate the knowledge of the staff and knowing at which location the size of unit I needed was available. The process to view units was simple and the rental process was straightforward. Having never rented a unit before, I felt welcomed and comfortable. Exceptional service!
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July 2024 by Sterling Knight
Very professional, quick clean service
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July 2024 by Laurie Van Dorn
Loved the attention. Nice couple in the office! Everything was explained clearly. 4 stars for not being able to open the gate after several times. Had access would have been 5!
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June 2024 by Mrs. Post
Absolutely a five star experience reserving the size storage unit I needed. All was explained with an engaging professional style. Great experience!
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June 2024 by Thomas Gall
Friendly employees who know what they’re talking about. I was able to do everything over the phone. 100% positive. Fair prices too.
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June 2024 by L M
Not there yet, but person was nice and knowledgeable.
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May 2024 by Brent Blair
Helpful staff, all paperwork was organized and easily explained. Very professional and the unit was clean when we moved in.
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April 2024 by Jennie Nielsen
Great customer service..
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April 2024 by Ann Moad
Delighted to have the opportunity to store my belongings with a well-established locally owned storage facility! As a military family we move often and it gives great peace of mind knowing that Stor It will keep our items safe, secure and available to us 24/7 when we need to access. I have used them on and off for the past 25 years and they have always provided great customer service.
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March 2024 by Kristina “Krissy” Adcock
Update and response to their reply to my original review... since it won't let me actually respond directly.
This is 4 years after my original review and I am about to be part owner of the event company who now has 4 units at this facility. In those 4 years not once has the owner/manager even looked my direction let alone been man enough to apologise. There are cameras at the end of every row of units and it was as simple as reviewing the footage to verify that I arrived around 830 that morning...unless of course they don't actually work. I was NEVER sleeping at any of our units therefore could not have ever been "caught" sleeping.
Also Lots of companies/people work directly out of their units. At this facility alone there is a mattress company, an ebay resaler, a mobile coffee company and multiple people working on vehicles just to name a few. Therefor Both reasons they give for harassing me are nothing but attempts to excuse poor behavior.
I work for a company that has 3 huge units at this storage facility for over 4 years now and during the last 2 years I have been harrassed on numerous occasions and even told that I was tresspassing because the unit was not IN MY NAME. During the same incident I was also accused of "living" in a unit because i arrived there about 830 am and was still there at 1030am. To add insult to injury I was threatened by 2 male employees that if I did not leave they would have me charged with tresspassing and forcibly removed from the property. I tried to explain that I was the event manager for the company who is leasing the 2 units and that if I was made to leave and not allowed to return I would lose my job. That did not matter to them. The one guy said no one was allowed to be at the units from that point forward outside of business hours!!m-f 9-6pm. Keep in mind it was during business hours that I was there and accused of living in the unit however As an events company we do 90 percent of our business after normal business hours.
After being accused of living in the unit they said they would check the security cameras to see when I arrived and then removed the codes from the man doors Before watching me leave.
If they actually checked the security cameras and found out that they were indeed way out of line I would expect them to give me some form of apology however NOTHING... AND NOW THEY DO NOT EVEN ACKNOWLEDGE I EXIST WHEN THEY SEE ME.
HORRIBLE IRRATIONAL AND DOWNRIGHT MEAN PEOPLE.
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January 2024 by Gary Michael
With a snow plow "on site" at the maple grove & emerald st location in Boise, the access to the units are untouched, and unsafe more than 8 hours (daytime) after the snow fell. Incredibly unsafe.
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January 2024 by Brandy Austin
They have a storage for us to pay and use to put our stuff