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November 2023 by Jody Meier
West State Street Rite Aid is a great place to get vaccinations. It is very easy to make an appointment online and therefore a quick visit even if there are many people waiting. The staff is always kind and caring. Prescriptions are filled quickly and I always feel welcome
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November 2023 by Brian David
Do not shop here rite aid is price gouging a single propane tank is selling for $15 plus tax walked to Albertsons and bought one for $7.41 after tax probably could have got it at Walmart for six and some change. When I asked the manager he just was dumb had no professional answer that I don't know why they market things so high they just do and we put it on the shelves rite aid at this location is trying to steal from people do not shop here
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September 2023 by Cindy Woodhouse
Not sure who it was in the pharmacy tonight, didn't recognize either of them, but there was a line waiting of 5+ people and the two women didn't even look up to acknowledge us. That is until we started all talking in line about how we must be invisible. I've been coming to this pharmacy for over 15 years now and it's going down hill fast. Customer service goes a long way, need Carrie to train all the staff! She's the best of the best.
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April 2023 by Kevin D.
Always terrible pharmacy service. They don't fill a prescription until you physically go there, wait in line, and ask if your prescription is ready. Then and only then they find it and tell you to come back in an hour or two. Don't bother calling ahead as they won't answer the phone.
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March 2023 by Yvette Ingalls
I took in 2 prescriptions to be filled at the pharmacy. The tech informed the person in front of me it would take 15 min. to fill their prescription. There prescription was filled in less than 15 min. I was informed my 2 prescriptions would take 20 mins. Note: The 2 scripts had been filled there previously. There were 2 people who came to the pharmacy after me requesting prescriptions to be filled. Both people received their prescriptions before me. I asked to speak to the pharmacist. He was looking at me while I asked to speak to him. He did not come over until I asked again to speak to him. I was the only person waiting in the pharmacy. I asked him a question related to the medication filled. He informed me, he did not know about the medication and he did not about the difference in generic medication. I was told by a technician to call the next day. I finally received the medications after waiting 40 min. I sure wish I knew the "in" those 2 customers had where they could request their prescriptions to be filled after me and receive them so quickly. One of those people had requested the same medication I was having filled. What's up Rite Aid?
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March 2023 by Nikola Cop
Great experience and fantastic staff, especially the store manager Alex and Pharmacy Technician Carrie.I hope they are both payed excellently, and definitely deserve huge bonuses for the continued stellar service I receive when I visit this specific Rite Aid.I've had iffy experiences at a few other Rite Aid locations in the Valley, but this store really raises the bar - all should strive to achieve the benchmark set by this store.
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March 2023 by Morgan Corder
I almost can't believe it. They're closed from 1:30 to 2 for lunch which is fine. I walked in at 1:27 and they slam the door in my face and said they were taking lunch I said it's not 1:30 yet she said too bad so sad for you. They devalued my time on my lunch because they wanted to go early I'm pretty sure that's not even procedure, to put something on a sign like that and then not adhere to it.
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March 2023 by Shelly Martin
I enjoy shopping at this Rite Aid. Everyone is very friendly and eager to assist. I like the layout of the store and their prices are very competitive.
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March 2023 by Kylee Cobe
Great customer service, the staff is very welcoming and extremely friendly! The store is also always neat and clean. My family and I will visit for years to come.
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January 2023 by Kasey M.
The pharmacy here is horrible. I call my prescriptions in 5 days in advance and go to pick them up and they're never ready. Always a long line. You can almost never get through on the phone. Drive through has been closed for a very long time.
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January 2023 by Josh L
I've had good and bad experiences here. The main problem I have is with the Hispanic lady pharmacist named Maria, I'm not sure if she just feels rushed with her job or what it is but she tends to be rude and pushy, trying to rush you and not being very personal at all. In her line of work that's not really ok, my wife shouldn't anxiety about getting medication or feel judged. In her line of work there is an explanation of polite customer service, they deal with all of people trying to get medicine for meany reasons and they need to be treated more politely. She definitely needs to addend a customer service class.
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December 2022 by Lisa C.
It happens over and over... My doctor puts in the prescription, I wait a couple days I stand in their line for 25 minutes or so and they say oh we haven't gotten to that yet. Worst pharmacy ever.
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December 2022 by Wolf P.
Love this place, friendly associates and very clean store. Love all the employees that work there.
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November 2022 by Phoenix H.
Stay away from this store!!! This store is dangerous if you need your prescription!!! This store and pharmacy was dirty and the staff in the store is incredibly rude. The cashiers didn't even greet you or help you with any questions. The bathrooms seem to be always broken down and closed. The pharmacist doesn't even give you notice if they are closing or even have the medicine that you need when they get your prescription and they know your waiting. I waited an hour for my child's prescription before being told they didn't have time to fill my prescription. After being refused they turned another 5 people in line down because they needed to close even though we had all been their for an hour waiting on our prescriptions. The pharmacy was more concerned with closing on time than answering my questions or helping me get my prescription after I had been waiting for an hour. I have never seen a pharmacist or staff treat it's patrons like this before and not try to help when they know people are waiting. The staff at the pharmacy is unprofessional and I am posting this so this doesn't happen to anybody else when the medicine is needed. Call around before you get your prescription sent here.
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November 2022 by Carole Bevan
Best Rite Aid Pharmacy in Boise. Great Customer Service. Only place I go for Vaccines, thanks to Maria.
