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November 2023 by leah shaw
I stopped at the rite aide on 5 mile and fairview at 6:10 pm tonight (Nov 11th). The sign says the store closes at 7 pm Sat nights. The 3 workers there said "oh, the sign is up too early" and happily left. Guess I'll take my business to another company. They won't miss my business anyway. With this kind of service, I can see why rite aid is closing some locations.
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September 2023 by TJ Pack
I had to switch my pharmacy because my health insurance ended and Rite Aid has the best Goodrx coupons. I already love this pharmacy and the staff! they have been wonderful and informative, and patient with all of my questions and concerns. Each time i've picked up my meds, i haven't had to wait long at all. Will be using this pharmacy from now on :)
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September 2023 by Mark Bacon
Honestly the most prompt rite-aid I’ve ever been to and is usually stocked with my meds. Pharmacy staff are nice as well.
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September 2023 by Kimberly Vlogs Lambert
This pharmacy really is the slowest I've ever seen sometimes they won't give you your prescription on time or they make u wait a whole month when your Dr wants u have it on hand I come to this one because it's close by because I don't drive but wish it was faster service or sometimes they will have a prescription I need and then say out of stock
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August 2023 by Kar
Canceled my order because they did not have it and did not tell me. I got to the store for curbside pick-up and called, waited and waited, finally someone came out to tell me they canceled the order because they don’t have it. I said ok, are you going to just refund the money back to my card? They said, I don’t know…. Like what?? So I go inside to ask a manager and was told finally that yes they would refund my money. Look at my card and there’s now 2 pending charges from Rite Aid for the same amount. Annoyed to say the least.
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August 2023 by Zeljan Avdic (Z)
The absolute worst customer service. I have been putting up with slow service for years because the location is convenient, but today was told that my script is ready for pick up. I show up and was told to update the insurance but it would take a while and would have to circle the building and go in the back of the 4 car line. After telling them that I am happy to just pay the price and not use insurance Patty the pharmacist still told me to go to the back of the line or they will call the cops. If you enjoy slow and terrible customer service this is the place for you.
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June 2023 by Robin Baker
This pharmacy is not open until 10 on weekdays like it says on the google profile, and which google sats was updated by the business a week ago. The pharmacy hours are from 9-8 on weekdays and until 6pm on weekends.
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April 2023 by Amanda Meyer
The best rite aid! Thanks to your pharmacy employees for their competence and kindness. Hopefully they don’t quit like all the other rite aids. I do wish they’d pick up the phone, but I’m sure they’re just short-staffed and busy.
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April 2023 by Gayle Scheff
Why is it so hard to actually SPEAK to someone at this pharmacy? Everytime I call I get put on hold for 15 minutes or more no matter what time of day I call. I started calling this morning at 9:00 AM when they open. It is now 10:00 AM and I am STILL on hold. Prescription was sent in yesterday by my doctor's office around 2:00 PM and according to the App still not ready for pickup. And I can't talk to anyone to find out why. I think I may have to move my service to Albertsons... At least they answer the phone when I call.
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April 2023 by ashley jamison
doesn’t know how to answer there phone. the fat short lady has an attitude like she hates her job or something. you guys need to do better you’re the worst pharmacy i’ve been to around here. u don’t prioritize your customers at all. you should be ashamed of your poor work ethic.
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February 2023 by Randy K.
I have two prescriptions that are filled every month one for me, one for my wife. In the entire time I've been forced by my insurance company to get prescriptions at Rite Aid (over 5 years now) they have never been filled on the day promised. The employees are apathetic to say the least. Just today they are late to work because of snow? They've been open for 10 minutes now and not a single pharmacist or pharmacy tech has arrived. Good thing people don't need their medicine in a timely manner.
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February 2023 by Mackenzie Reagan
They allowed me to call the store(literally) all day and let me sit on hold for 20 plus minutes at a time rather than just saying the pharmacy can't take calls. If being short staffed is out of your hands I understand that, but being honest and practicing good business is always in your hands. I hope bad things happen to the Innocents closest to you.
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February 2023 by Graceful Paper
Workers here work so hard with no conditions, all summer was sooo hot inside no wonder it's just one person to work in pharmacy. Don't call them cuz u will not get through
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December 2022 by R F
I received a text saying my medication was ready at 7:50 pm.. 4 hours late, fine whatever but when I called to check pharmacy hours it said 9 pm. I get there at 815 pm and the pharmacy closed at 8 pm. So had no meds for the night. Update your pharmacy hours and maybe don't give 10 min notice before you close that a prescription is ready. Super annoyed and frustrated.
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December 2022 by Beau Lee
Worst pharmacy I’ve ever had the chance to interact with. No matter how many times I call or what number I press, I can never get through to call in a prescription. Sat on hold just for the call to drop, on multiple occasions. What a waste of time.
