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May 2023 by Michael Hoenisch
Stephanie White was awesome! Helped me get a loan for an RV in a matter of hours when I only had that day to pick it up. Process was super easy and her communication was great!
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May 2023 by Phillip Wells
My wife and I have been customers for over 7 years and have had many many vehicles through them and most of those years we had 3 vehicles at one time with them.My wife's car was totalled and it has taken forever to get proper docs from them due to no one ever calling us back.A payment of over 27,000 was sent to pioneer and we were told a payment wouldn't be due till may/June so not to worry that GAP should kick on before that.Fast forward to March, a payment was due. They let us cut the payment down and pay 250.We thought GAP would be kicked in but, we needed more in depth docs from pioneer. We called over 5 times trying to get then and not get calls back which has pushed off GAP kicking in thus, us having to make another payment.We got all he docs needed FINALLY last week, but, still needed to make another car payment.Because pioneer helped a little last month, they refused to help this month EVEN THOUGH we have GAP, it's been confirmed we have GAP and GAP WILL be paying the car off, but due to no one calling us back, it has slowed the process down and we're still making another car payment and pioneer refusing to help 7+ year customers with multiple vehicles, credit scores of over 800 and in the market for a new car once this car is finally paid off.They won't be getting my wife's new vehicle financed with them thats for sure.Do better, especially to customers who are good customers, pay their bills and keep coming back.
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April 2023 by Samantha Hansard
Very few locations and the one I’m Boise is practically abandoned. Doesn’t make me feel confident putting my $ into an institution that can’t keep their branches open.
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March 2023 by Jeanie Tran
How dare u guys to take my hard money awhile I didn't plan on using for awhile. U guys charge my account of 5.00 for inactivity fee for the past how many unknown months. Closing my account asap. Corvid years was hard enough. And now increase of inflation. Thank u for being so greedy
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February 2023 by Jennifer Page
I’ve had my accounts with Pioneer for 13 years. Left a big bank because they lost their personal touch and did not care about their customers. Best move I ever made! I also work here. Pioneer is a great place to grow and develop. If you’re looking for small town feel in a bigger city, come see us!
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January 2023 by Leigha Sablan
I’ve worked for Pioneer the last few years and I got a loan last year to refinance my student loans. Easiest process I’ve ever had, Jen helped me out with it all. I couldn’t ask for a better place to work and it’s great having my loan where I bank, makes it easy to pay through online banking!
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January 2023 by Chuck King
I do my banking business at two locations and I usually deposit money at the broadway store and Janae Habeck is one of two ladies that help me. Janae is efficient and quick about taking care of my banking needs and to top it off, when I come in the door she knows me and says hi Chuck. It makes a very nice day when you are greeted like that. I like banking at Pioneer as over the years they have helped me with loans or just my personal account and just great service from their employees.
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January 2023 by Kenneth Gibson
Jen and her team at the Broadway location are absolutely amazing! They always do everything they can to help. I personally refer people to use Pioneer all the time because of them. 5 star service always!!
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January 2023 by Sam Amburgey
We LOVE this branch! All of the ladies that work there always take care of us and are so kind and helpful! We’re super thankful to bank with them!
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January 2023 by Valerie Page
They opened accounts for myself and my daughter. Very polite, kind and knowledgeable. Every time I have contacted them they have always gone above and beyond! Love this branch and the employees. I’d give them more stars if I could!!
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January 2023 by Dennin Wheat
Janae and Leigha were amazing! They were super helpful answered all my questions and were very patient when I came in confused and not sure what to do! BEST customer service I have ever received from a bank! SKOL
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January 2023 by Jeff Kowalski
My experience at Pioneer Federal Credit Union has been wonderful since I open my account 2 years ago 3 years ago I'm grateful for the fine people you have working for you I've always been kind and helpful and every aspect with my banking Jeff Kowalski
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January 2023 by Kevin Corson
Always friendly faces and a great place to trust my money. I love their online banking setup and it makes everything easy to see and understand in a clear way.
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January 2023 by Cara Holland
I had a charge from November I have been trying to dispute, I went into the Broadway branch and they got it handled so quick! Thank you so much pfcu!!!
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October 2022 by Deborah Orr
I paid off my loan and they sent it collection, I was told they would take care of it and it still has not been removed
