Macy's is a well-known department store that has been around since 1858. It is recognized as the Great American Department Store, with over 740 stores across the country and an online shopping option. Macy's Rogue Valley Mall features a wide selection of top fashion brands such as Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis. Customers can find clothing, shoes, housewares, gifts, and furniture in select locations. Reviews highlight the store's extensive product selection and friendly service from staff members. For example, a helpful employee in the men's department assisted a customer with an exchange, providing excellent customer service. Another shopper praised Rob, a makeup artist at the Clinique counter, for his talent and helpfulness, making a festive occasion more special. Joshua was also appreciated for his assistance in ordering a coat that was not in stock, ensuring it was delivered to the customer's workplace. However, some reviews mention concerns about staff behavior. One customer shared an experience with a staff member named Cheyenne, who appeared annoyed and unprofessional while helping an older coworker. The reviewer felt that this attitude was inappropriate and disappointing, emphasizing the importance of kindness and professionalism in customer service. Overall, Macy's offers a wide range of products and mostly positive shopping experiences, with dedicated staff who strive to assist customers. The store remains a popular destination for fashion, beauty, and home needs, despite occasional service concerns.
Emily answered the phone for the mens department that I was calling to ask a question. It wasn't even her department & she went out of her way to get my question answered. She is an amazing employee in my book. Thank you Emily for your custiomer care & service to me.
February 2025
We got some great clearance. Bought 2 dresses at regular price. I was thrilled with the high quality
February 2025
The old tall gentleman in men's department helped me do even exchange for stuff I got for Christmas. He is amazing and very helpful.
