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October 2023 by Smokin' With A-Aron
They got the job done and we’re kind. They do take twice as long as they say they will take so be prepared for that.
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October 2023 by Stephanie Weeks
These guys really put up with a lot from my grandpa and his backhoe. They have the equipment to handle bigger jobs that most other shops will not accommodate. Service is fast and affordable.
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September 2023 by Dr J.
I have been a Les Schwab customer for well over 30 years. Even when I purchased a new vehicle that obviously did not have Les Schwab tires, they would still do tire rotations, etc. at no charge. It was a courtesy they extended to me because I was a less Schwab Customer for so many years, and they knew they were going to get my return business. This location @ 6520 State St. in Boise, did charge me! I can list well over a half a dozen Les Schwab's locations that never charged me for what this location did charge me for. When it's time for new tires, I will not go to this Les Schwab location for anything!
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August 2023 by Mike T.
Second bad experience here, go to the downtown branch. Had a flat tire purchased a few months ago at Les Schwab downtown that roadside assistance changed to the spare. Took it to the State St location. They fixed it and wanted to put in the back of my car instead of putting it back on. I questioned that and he seemed to reluctantly put it back on. (What was I supposed to do with the repaired tire in the back? Keep driving on the spare until I decided to change it myself????) When he was done with the car he put the spare in the back saying he couldn't get it back to where it belonged. I asked "what am I supposed to do?" He said "come back another time, I didn't want to keep you waiting." So, he didn't want to keep me waiting, but happy to have me make another trip. Go to the downtown branch, the difference in customer service is big.
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August 2023 by Gary Parent
Fast and friendly service! They also carry some great Wheels and tires. Fair pricing and easy credit. Les Schwab is a winner for some of the best tire services in the Northwest!
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June 2023 by Camillea Lindstrom
Lon was so helpful. Came out as we pulled up and had great customer service. Helped me with the warranty on my tires and got me in and out in less than 30 minutes.
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May 2023 by Renay Hooper
My husband got my tires balanced on my van here, and they failed to tighten all the bolts tight enough. I was driving and suddenly there was a loud thud sound coming from the right front tire area. My husband took the wheel off when I got home and couldn’t find anything wrong with the breaks, bearings, etc and when he put the tire back on and drove it, the sound was gone and it was fine. When he got home it clicked that maybe the bolts were loose and he checked the other tires, they were all loose. I drove on the freeway that day with my two little girls and I don’t want to imagine what would have happened if the tire flew off. Please talk to your staff about properly tightening the lug nuts on tires. Not sure if it was an off day or someone new or what but it could have been bad for my family. Thanks.
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April 2023 by Angie Dickinson
Lon did a great job getting us in fast for tires and alignment. Would definitely recommend this store!!
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March 2023 by Lance Alcorn
Best service on my brakes from Brett and Jace. Diagnosed and fixed the problem . Very pleased with the service, From Jacque Pintor
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February 2023 by Lloyd Barron
Over the years since the founder's death I've seen the legendary customer service at many Les Schwab locations decline. I'm delighted to report that here on State ST, they still remember and will meet you at the door, if they can. Highly recommended for skilled and honest service.
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January 2023 by John Goodrum
Great experience with professional staff and fair pricing. It is refreshing to go to a tire shop that actually knows what they are doing. Nice job folks. I recommend them.
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December 2022 by Eve McClure
Have only had one bad experience at the State Street Location when they sold me the wrong size tires for my truck and told me my truck was the problem... turned out that the tires they sold me were to large for the wheel wells on my truck and I could not turn right or left without grinding the tires. ? Then tried to replace the wrong size tires with less expensive tires for the same price and tell me that they weren't going to charge me labor for fixing their mistake ? Had to fight them to get the refund I was due... then fight them again to not charge me labor again to fix their mistake... Overall most of the crew are excellent and provide over the top service so I will continue to use their service... I just won't deal with the guy that was such a j*** to me while trying to convince me that he was doing me a favor by trying to charge me for labor for fixing their mistake and keeping the cost difference between the wrong size tires and the cheaper tires of the correct size ? Not all women are clueless dude... but we do expect tire guys to know what size tires belong on the vehicle... it's on the VIN Plate inside drivers door ?
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November 2022 by RJ M
They aired up my tires with no problem and sent me on my way. Fast, courteous and free!
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October 2022 by Yone Naranjo
I left my house at 9:15 and am literally getting back home at 9:35 right now. It literally took them 5 minutes to find the problem and fix it and sent me on my way. Super professional, super helpful, super kind, and they didn’t charge me a buck! Will definitely be going back.
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September 2022 by Megan Fly
Removed a 12”-long nail out of my tire on the day after Labor Day (in about an hour) and fixed the tire. I didn’t have to pay for the repair or a new tire. Amazing!