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September 2023 by carol Stanhope lee
Terrible rip off and I pulled in at 7:30 am with one flat tire and only 1100 miles on my tires. I was just off work. They talked me into 4 brand new tires but then they too 9 hours to put the tires on!When I called at noon, they didn’t know how much longer it would take. Terrible service and I ended up having to stay awake and miss work.I should have called GEICO and they would have came and put my spare on and I could have gone to Costco or Walmart or Lithia Fird- an honest dealer.Even cheap new tires should last at least 40k miles but my vehicle was bought new last year and only gas 1,100 miles on it. Costco would have given credit for good tires- even if they were not bought there.Terrible experience terrible service!
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September 2023 by Alan Wilson
My experience with Kendall was the worst car buying experience I have ever had. Like most of us today, I started the buying process online, picking out the vehicle I wanted and then sending them the vin and pictures of my trade. They quickly provided me with a tentative offer, which was good, so I went to the dealership with my trade. They inspected my trade and their original offer stood so I signed the offer and so did the sales manager. My financing was already approved so I was just waiting for the business office. During this time I even downloaded the Fordpass app where the vehicle was registered in my name and I changed my codes for the vehicle. I was at the dealership for about two hours when I was called back to the business office to complete my paperwork and leave with the vehicle. As the business manager and I were completing the paperwork, a sales manager barged in and said that he made an "egregious error" and that he over valued my trade. He said he can "re-do" the numbers but also added that my trade was worth $15k less than what we had agreed on. Then he insulted me by asking me if I really thought my vehicle was worth that much. I told them that they're not getting one dollar more from me than what we had agreed upon and he said that they have to take their offer back. The next day, the GM called and asked me what they can do to get my business back. It's even more insulting that he would suggest that and that suggestion is very close to pure stupidity or arrogance. I have bought many cars and I have never seen behavior like this from any dealership. The salesman even said that if I had left with the vehicle that night, they would have only had to come and get it the next day. These people are the worst of the worst, I'd strongly recommend staying away.
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November 2022 by Krista Rogers
After having a nightmare experience with Kendall auto mall in nampa. I was very reluctant of coming to another Kendall store, Rigo, and the team was amazing to me. Worked to make my purchase successful and enjoy this car buying experience. What a night and day difference from one to another. Rigo and the team will see me back on my next purchase. Thank you team.
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August 2022 by Myra Scott
Super rude and unpleasant to work with, will never go back to Kendall or refer others. They rely on impatient, rude, and snarky people to schedule appointments, worked with a Kirsten/Kristen - super unprofessional for a car biz that's been active so long.
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December 2021 by Lainey Spargo
Service scheduling supervisor is horrible, unethical, irrelevant to her job position. Hopefully sooner rather than later she will be removed.
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December 2021 by Jordan Phillips
HORRIBLE MANAGEMENT. RUN.
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September 2021 by Ingrid Vandenboorn
Very nice office setup and clean.
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June 2020 by Juliette Floyd
Thank you Nick Drake for the excellent service and making this a fun experience!
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April 2019 by Noah Schroder
Kirsten S. At the front desk was very rude and disrespectful.. Very disappointed considering I've always been treated well at the sales office.. She definitely needs an attitude adjustment. Don't forget customers come first in business.
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April 2019 by Bad Company
This is an Extremely Toxic work environment, starting at the GMs desk. He runs around telling people “this is Disneyland†and in the next breath is threatening their jobs and cursing at employees. Do people quit managers or quit jobs? Either way, the GM is the face of Kendall Ford & neither can keep employees!
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August 2017 by Kayla Mariee
I'd give zero stars if i could
