Internet Service Providers in Boise, ID

“We’ve been going to this location for over a decade and the reason why…incredible customer service. The staff is knowledgeable, kind and get the job done. I’m so thankful & appreciate their outstanding service.”

“The best experience I've ever had with a cell phone provider. Everyone was extremely welcoming and knew what they were talking about. They got me in and out very quickly and fixed my issue right away.
10/10 this is the T-Mobile you need to go to.”

“I initially stopped in this store on 5/28/24 and asked how to get a phone number that I wanted or how to have a say in creating a new phone number for a brand-new small business phone. Anicia took the reins in assisting me with the best answer anyone could give. For technical reasons, my question was complex to answer. Anicia showed me the various phone number lists of T-Mobile numbers up for grabs and how they are arranged in the T-Mobile system on one of her dealers' smart-devices. In short, Anicia showed me WHY there were limitations on the options I had and what number lists I could pick from. I went home that evening to think things through.

I came back on June 2 to activate my new iPhone, and Anicia's supervisor helped me, as Anicia was out on her lunch. However, Anicia returned to the store while I was getting my account set up and helped finish the rest of my business account set-up. In short, at this store I was able to choose an Eagle, ID phone number with Idaho's original 208 area code for my business account. To me, this was a satisfactory outcome. There were plenty of aspects about my phone activation that were complex and technical, but the staff at this store worked with me, answered my questions, and did the leg work to activate my new iPhone.”

“Andrea was amazing to work with. She took the time to break down our specific plan so we would see exactly what we would be getting for each different scenario, she made us super comfortable with swtiching our plan. This store just felt better than the rest, we didn't feel ganged up on by a bunch of hovering employees, there were no surprises when it came time to pay, the transfer of phones was super smooth. Definitely by far, the best in store experience we have ever had with tmobile. We will be coming here every time now. I will say it helps to do your research before you go to the store so you know what you want and what benefits you get depending on what you go with.”

“I’d like to thank “ Reese” and “Rick” for their customer service.They did an amazing job, they were very helpful and trustworthy.I highly recommend coming here!”

“The Sparklight technician Rodney was extraordinary! we were struggling with getting our modem to connect and Rodney stopped by and discovered the bigger issue was that 3 out of 4 of our outlets were active and all had loose connections. He was able to figure out the issue by finding what direction the cables were going (upwards) and found that the splitter connections were in our crawl space. He swiftly determined which outlet would give us the best connection and unactivated the others for a faster connection! He was thorough and determined. Rodney is the definition of dedicated as we were his last stop before going home.”

“We have been T-Mobile customers for over 20yrs. We have lived in several different states throughout that time and my experience today absolutely floored me. Everyone at this particular location was friendly and attentive. We were acknowledged as soon as we walked in and welcomed. Our wait time wasn't long at all despite it being very busy. My replacement phone arrived and Meli made the exchange painless, I feel like the older I get the less patience I have and she did everything for me and did not once seem distracted or irritated which was my previous experience with many other locations. I'm definitely going to be only going to this location in the future. Thank you Meli for being so patient and helpful to this cranky old lady today. In case I need to mention it was the Boise, Idaho Federal Way location.”

“We were helped by Tianna and she gave us lots of options in a succinct and kind manner, really happy to have someone to talk to who is transparent and honest! Will definitely be coming back”

“This is a non bias review of One Wireless World. I also was one of the people that was a part of the one time payment of I think it was $300 to get a sim card for a couple years. I was very excited about the probability of making one payment and having phone service for the next couple years. I like so many other people here was a little frustrated at the fact that this changed along the way. I looked at it as something that was really too good to be true, but took a chance on it anyway. When they came back and stated the terms changed I was disappointed to say the least, but again really, one payment for 3 to 5 years of service (Really?).The company came out and explained in great details about what happened and why the change took place and offered a different service to whomever wanted to move forward with the service. I don't know, maybe I am such a patient guy and completely understood what was being laid out to the community. So, I stuck with them and moved on with the service they offered.I received my new sim card got it all set up, yes it took a day or two(as I remember), and started the service.My service with this company started in October 16, 2019 and it is now June 2022 and I have had nothing but great phone service and in areas where other companies provider services didn't work.I totally understand when a new company is setting thing up, and getting started things change and it may take some time to get everything smoothed out. Its been almost 3 years of phone service at a decent price and with very little to no interruptions in service during my time with the company, and I have not had to speak with customer service about any problems since being with them. So, if there are no other satisfied customers out there and everyone is bashing the company. I am going to be that one customer that will say they did exactly and are still doing great a providing phone service to me. I hope this wasn't too long, I just wanted to share my experience.”

“I needed help with a 70" TV.I was sent help. I appreciated it. The tech was great. I to put it on a fireplace mantel but the surface wasn't enough.Was told would come back once I got that done without additional charges. I thank them for helping me.”

“I'm not sure if this is the right location if not, I would appreciate it if the manager of this location would locate Dan by his employee ID. to pass along his 5 Star Yelp Review to his supervisor or manager "Thank you" Dan - Employee ID AC19173 stated he works remote for the State of Idaho. Dan really exceeded my expectations in every category. Professionalism A+ communication A+ Dan is great at his job and seems to love what he does by his approach dealing with me today as I was very upset!! I called Century Link, the first call I kept requesting to speak with a supervisor BUT the rep refused to transfer my call, after 25 minutes she hung up on me !!!! her name was Nathelia !!!!!! (Not sure the spelling of her name) My issue I live in Las Vegas, Nevada I received an email stating I owe $517.82 for services that were disconnected in Alamosa Colorado, I confirmed with my son his internet is active plus he provided me a screen shot of a payment made in June to CenturyLink. I was furious thinking Century Link was double dipping two people for the same address. I had the Better Business Bureau website up to file a complaint. once I explained my situation to Dan. November 2021 i called to get a quote for my son who resides in Colorado, if Christopher (my son) has to pay a deposit due to his credit, I don't mind setting up the account under my name, when Christopher gets off of work later that evening, he will call Century Link to set up an account, if need be they can call me on a 3way call, if I need to put the account under my name. The supervisor I spoke to that day confirmed no account will be set up until Christopher calls CenturyLink. The supervisor took it upon himself and created an account under my name without my approval, not only that he put the street number incorrect. After Dan confirmed my son Christopher has an active account plus the account set up under my name was set up incorrectly. CenturyLink credited the past due balance of $517.82, Century Link will update the credit bureaus! Dan should be promoted to the escalation department by the way he presented himself as I was furious with the previous rep hanging up on me and thinking CenturyLink was double dipping on the same address. Great Service, Thank you .... DAN Employee ID AC19173”