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January 2024 by Sanford levi C
Unfortunately, you must actually walk down and make sure they confirm 3 times that your membership is canceled. I paused membership for 3 months while deciding if I was going to move or not. After the 3 months I called in and talked to a gentlemen and canceled due to me moving. I have been a great customer there for years, always paid my fees and had 2 other people on my account, sometimes even more! I really pushed people to go there as well, developed a great relationship with the workers just to find out that a year, and some change, later that they have continued to charge me almost 75 bucks a month, after I canceled, is very sad. If I hadnt canceled my card, it would have continued. Then when I try to contact someone to fix the issue, I know a refund for it all is crazy but somthing can happen, not only do they just ignore what Im saying all together (the first manager I emailed) but once you get the bosses info, they just completely ignore you and charge you another 50 bucks!? Another 50 bucks for what!? For canceling!? *** called the manager 4 times, left 2 voicemails, and Ive emailed 3 times now. Not a single response, only a bigger bill now. Really disappointed to see how this local company started treating people that have been there since the first location.
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November 2023 by Edoardo Carlesi
Friendly staff, very clean, small and cozy with all the essential facilities
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November 2023 by Erik Scherer
This place is extremely dirty, save your money , your garage bench press is probably cleaner, don't recommend
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September 2023 by ashbyventure
I used to go to the State Street location but when I moved this one was closer so I switched and was worried I wouldn't like it. Everyone is super nice, the staff are very helpful and it's always clean. They have all the equipment I need, and I've learned the best times of day to go with the least amount of people lol. Though the other people who go have all been very friendly.
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September 2023 by M Lee
Staff is super rude at this location.Update/Edit: Idaho Fitness Factory never called back nor attempted to get back in touch. Blatantly lying to protect your public ‘image’. I would have been understanding had you called back with an apology and what happened, but you didn’t. I have left voicemails for this location in the past and they never responded to me nor acknowledged my message(s) left.
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September 2023 by Jacob Morenzoni
Pretty decent gym! Not easy to cancel your membership if you are needing to
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February 2023 by Ben D.
It's a all around good gym but with no staffing little kids are just messing around with equipment and boxing abusing the punching bag. I was having a good workout and some kids started using the punching bags ( which I use for my workouts for cardio) and they just start acting up and it's embarrassing. Check cameras and handle bc it's a great gym but needs staffing a little later to prevent it from happening
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February 2023 by Daniel Carter
Very clean gym. Open 24 hour. Not a lot of people filming. Huge plus.
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January 2023 by Sally C
Fired all their instructors a few days before Christmas via text, with no warning. Heartless.
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February 2022 by Nic Sellers
I've been to a dozen different gyms (all only $10 a month), this is my least favorite. Its the smallest, least equipment, and the last few times ive tried going after work around 11pm theres been a sign by the door saying "no guests allowed, not currently staffed". Its not actually 24 hours apperantly.
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January 2022 by Nice
The new machines took awhile to get used to (very gradually) but it’s nice to log into my account on each cardio machine and track past workouts, progress, and set future goals. Changing visuals on the monitors is nice as well. The abrupt change wasn’t my favorite (especially now there only being one standing bike) but other than that, staff is consistently kind, welcoming, and responsive. Towels are always available and at multiple stations throughout the facility; not the case at big gyms. There is a kid or two running around here and there like the other reviewers have reported but they’ve never prevented me from using equipment in the facility so I don’t mind them.
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December 2021 by joe foster
Never have I been to a gym that is this clean. The manager here keeps this place on point. She's definitely doing a great job! A came from crunch gym, and it was always horribly kept... This is a nice change.
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November 2021 by Jason Page
never really packed so you never hafta wait for anything.
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September 2021 by Jordan Crow
It's kinda small so not a lot of equipment and if you come during busier hours, definitely won't be able to use some things like the 1 bench or 1 squat rack but it's clean and taken care of, and it being open 24 hours is a major plus.
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August 2021 by TeddiAnne Webb
All Idaho fitness factory locations are amazing! I am an instructor at IFF I teach at multiple locations Cole is one of them. The gym is always clean and the staff is friendly.