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December 2023 by Marshall Cooley
Not accommodating. I went in there to get $200 in quarters withdrawn from my checking account. Was told the bank could only give me $40 in quarters and would not budge when I pressed them. Told them I did that at the ICCU next to my house all the time. Left and went to another ICCU right by my house and they gave me the quarters without incident. It’s the small things that make you leave a bank.
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November 2023 by J
This is the absolute worst bank I've ever dealt with. I will be pulling all three of my business, my personal, and all of my CDs out from them as soon as possible. They do not do a good job training their employees, No one ever knows what's going on. You can ask two people the exact same question and they'll both give you a different answer. I have never met a group of individuals that were so clueless. They will do anything to push the question onto someone else so they don't have to do anything. It's truly pathetic.
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November 2023 by Moe R (Mo)
I love banking here. The people are so nice and polite.
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October 2023 by K Krueger
Very customer service focused. Local financial institution who will take the time to get to you know you and your needs.
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September 2023 by Seth K.
Many branches so it's hard to make sure people see the reality of the credit union. Basically the people are nice but every process will have several extra steps because of one reason or another - fighting fraud, etc. In the end it cost my business.
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May 2023 by Carrie Krainock
I’ve never had anything but great interactions and experience with ICCU. We left Wells Fargo and have never looked back!
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April 2023 by Gabe Mosman
Overweight Hispanic man named michael (don’t know if that’s how it was spelled) was one of the worst experiences I’ve had dealing with customer service He was rude, he had absolutely no idea what he was doing. Made me uncomfortable how passive aggressive he was. They will tell you one thing and completely fall back on their word. Treated me poorly and then basically accused me of identity fraud because I “had a different haircut”. Closing all of my accounts with them if they don’t get rid of him. He completely wasted my time and in the he past they have accidentally taken money out of my account, it was their fault and they didn’t reimburse me. This credit union is a complete joke I suggest going elsewhere!
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December 2022 by Karen Fernandez
I’m writing this on behalf of a relative last week she tried to open a banking account. Upon arriving and contacting staff with the desire to create an account Natalie was told inappropriate comments including racial discrimination. The employee began asking Natalie where was she from, where had she gotten her social and more comments related to that matter being incredibly rude and prejudice. Natalie proceeded to tell them she did not know what they were talking about and she was a U.S citizen. The employee then REFUSED to give her back her social security as if he had any kind of authority to do that.He denied multiple times giving her social back. Natalie who is only 18 years old left the branch in tears.Not only did your staff waste her time they were incredibly rude, unprofessional and racist.
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December 2022 by Melvin Mccabe
I have to congratulate the I.C.C.U. hiring staff for their selections when hiring the operators that answer our phone calls day in, and day out. They are so well suited for their grooling task in answering questions. while remaining professional and curtesy.
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December 2022 by Abisael Rodriguez
I heard about an incident where an employee asked young Hispanic women where did she get her social security accusing her it was fake and taking it away. I hope you guys got a good lawyer.
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July 2022 by Chris Johnson
Jennifer lujan is the branch manager?! What a sad excuse to have managing this branch. Had so many issues trying to do business with this Bank. If you are looking to do anything here DONT! Jennifer lujan was passive aggressive, rude and worst of all had zero respect! I have been banking with them for over 10 years and she made it seem like a burden to help me.Seems like CUSTOMER SERVICE IS DEAD AT ICCU!
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July 2022 by Tatum Booth
We were helped by a man named Michael (i don’t remember if that’s how it is spelled. But it’s took over 2 1/2 hours to get a car loan, he didn’t know what he was doing and after we finally got frustrated he said that he wasn’t sure if he should continue with the car lain and almost canceled it. Very frustrated with his customer service and response to our frustration.
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May 2022 by CREATIVE SIN CO.
WORST BANK EVERTHEY LOVE TO TAKE YOUR MONEYRUN!!!!CUSTOMER SERVICE IS USELESS
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April 2022 by Kate Matley
Miranda was so helpful and went above and beyond to get my new accounts set up. I'm new to the area and I'm so glad I choose ICCU!
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December 2021 by Iovko Margaritov
Let me know when you can set up a reoccurring monthly payment towards your loans and also being able to make additional payments towards the same loans without having to worry about your reoccurring payment not being able to go out and I’ll give you more than 1 star.
