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September 2024 by Jonathan Collins
Counter experience was positive, the car was totally fine, but the amount charged for Tolls was beyond excessive! I understand passing along the charges for Tolls but Dollar tacked on so many fees that a $3 toll charge turned into a $30 outstanding bill. Take better care of your customers and I'll rent with you again. At this time I would look elsewhere for a car rental.
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August 2024 by Heidi Imbus
Incredibly friendly and great rates!
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April 2024 by Rae Rae
Horrible people in SeaTac and horrible company. Lied to me about the holding despot. Was told it was 200 to find out that the counter it’s 500. They are more expensive than any other car rental company on their deposits and then told me I couldn’t take the car out of state yet I booked it in advance to go from Seattle to Boise. Horrible company. Needed up having to find another rental car say day in SeaTac crying due to the dollar rental. Please go somewhere else before they hustle you.
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January 2024 by Heather Sue
Excellent
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January 2024 by joshua wilson
I cant explain how bad this company is. Took almost 3 hours in line before even getting the car. Picked a car just to be told we need to take it back because it's still on a rental. So go through the process again causing us to pretty much lose a day of yourplans on the trip. Then we return the car on time just to find out they charged me for 2 extra days saying we didn't return the car ontime as we are sitting 1500 miles away. They except the refund and this is on the 22nd of November still haven't received anything just to be told today they just processed it and can possibly see the return between the 12th to 30th over a month and a half to return my money they stole from me. With nothing else but a poor excuse if an apology.
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September 2023 by Cathy Giese
The worst car rental company. If you question a charge you can reach no one to help you and after 1.5 hrs they ask why you are upset. Maybe because you have no customer service!
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July 2023 by Ted Bergeson
Rented at Minneapolis St Paul, One of the rudest customer service people I have ever run into on pick up. Request Mid Size and they gave me a Compact SUV, (Kiv Kick?) said it was and upgrade, right. Returning the car different person customer service, same attitude, just leave it their will e-mail your receipt, didn't leave the office to look at the car. As for the lost and found, realize I left my tablet in the car, needed all the numbers on the receipt to file a claim which was the next morning. Received two automated responses, Sorry didn't find it. Right.
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November 2022 by Victor Escovedo
My wife and mother flew into Las Vegas on November 4th and we got there at 2:45 pm and went down stairs to pick up our car. We were standing in line waiting to get our car then this woman came over and got the employee's face and started yelling at her she did not deserve that and I thought she handel it well. Bit other wise even after all she went through she was still good to my wife and I. I did not get the employees name but she was great.
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November 2022 by Google Account
Horrible service! Took a $200 credit card hold when renting a car.
Returned car, but the $200 is still on the card. They said they can't release the money. Credit card company has to do it, CALL THEM. WHY I SHOULD I HAVE TO DO ANYTHING!!!
I did call them, and was told Dollar Rent a Car has been paid.
CALL THEM. AGAIN, WHY SHOULD I HAVE TO DO ANYTHING!!
DOLLAR TOOK THE MONEY, WHY DON'T THEY GIVE IT BACK
DON'T USE THEIR SERVICE!!!!!!
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November 2022 by Tyler Arbaugh
Terrible, would not recommend to anyone anywhere. Ripoff 100%.
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September 2022 by Kelli Anderson
The car was soo unsafe and didn’t notice until it rained and at that point we were over an hour away and don’t have time to sit and wait for roadside service as we had a strict timeline for my husbands graduation from the IS Marshals program. When reporting the issues at check out nothing was compensated. I emailed customer service and explained the the windshield bubbled and you couldn’t see out of it unless you ran the wipers at full blast and the alignment was off. This was supposedly a “free upgrade” that we didn’t ask for. Beyond disappointed and the customer service reps don’t seem to really care they got their money so why would they. I will never use them again.
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August 2022 by Yahoo Account
Horrible service! Took a $200 credit card hold when renting a car.Returned car, but the $200 is still on the card. They said they can't release the money. Credit card company has to do it, CALL THEM. WHY I SHOULD I HAVE TO DO ANYTHING!!!I did call them, and was told Dollar Rent a Car has been paid.CALL THEM. AGAIN, WHY SHOULD I HAVE TO DO ANYTHING!!DOLLAR TOOK THE MONEY, WHY DON'T THEY GIVE IT BACKDON'T USE THEIR SERVICE!!!!!!
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July 2022 by Shawnee Montierth
I hate to leave bad reviews, however I wanted to alert others about the $9.95 administrative fee for EACH toll that you pass through. Many areas have gone to tolls that send bills via license plate information if you don't have a pass, so you can't pay for them as you go. I have never been charged such high administrative fees by a rental car company. They didn't recognize the car insurance we had purchased through Travelocity and tried to force us to buy it again. The car was dirty and smelled dank and smoky. I do not recommend this company and will not be renting from them again in the future.Update: I did reach out to their customer service department who stated that they offer a toll pass for the length of the rental and allowed us to purchase the pass after the fact, which was very nice of them to do. Apparently this was supposed to have been offered when we picked up the car. It wasn't, but that isn't the main customer service's fault. I still doubt that I will rent from them again d/t the quality and cleanliness of the car as well as how unprofessional and rude the lady was at the counter when we picked up the car. However, I do have to give their customer service credit for helping out with what they could after being notified of the issues.
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December 2021 by Kimberly Riggs
Wish I’d have read reviews before renting from thrifty. They’re literally the worst. Was charged a $75 cleaning fee, my guess is they had to vacuum some crumbs… they don’t vacuum anyway? I have a young daughter and have been renting cars since she was a baby. Sure she leaves crumbs behind. This is the first company to charge me for vacuuming a car they were (hopefully) going to vacuum anyway. NEVER again. I’ll walk or hitchhike before I rent for them again. Matter of fact, we had to walk to the airport terminal (a mile at least) from the rental drop off because there wasn’t a shuttle. LAME is an understatement.
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November 2021 by Josh Hunter
Reserved a car and covid restrictions shut down our trip. Even with a month's notice they refused to refund the full amount. Will never use them again. Buyer beware!!!!!!!!!!!!
