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“We went into the bank and met the loan officer, Chase, and he worked with us and helped us in every detail that had to be done. If I couldn't figure out what the message wanted me to do, I would go into the bank and he would help me. Always so professional and willing to help and they knew their job and answered every question we had written down. It took longer than we thought it would but he kept us updated with each step. Another loan officer, Kyle, was needed to work with us and he was great also. We always felt they were helping us to accomplish the task not just a job. Highly recommend Mountain America Credit Union. thank you very much.”
“I will NEVER bank anywhere else! Everyone here is so professional and kind. I have worked with Alexis F on multiple loans now and she is a WIZARD at what she does! Always on top of her game and I can tell she really works for the customers best interest. 10/10 would recommend.”
9AM - 5PM
2350 S Broadway Ave, Boise
Credit Unions
“Love having accounts at Pioneer. Especially because of this Broadway branch! Every time I leave the only thing I can think is “WOW, what excellent service!”.”
8:30 AM - 5:30 PM
202 N 9th St Suite 300, Boise
Credit Unions
“I have had the good fortune and pleasure to work with Craig Christensen and his amazing team on several successful projects over the past eight years.I have been thrilled by the ease, fluidity, and professionalism of the funding process for each project, not to mention the exceptional responsiveness and communication.The last project was more complex and I was impressed that Craig genuinely listened, asked the right questions, and was willing to approve my project.Payette understands business and I know I can count on them if I need a quick close on a transaction!”
“I came into learn about this credit union and to transfer my accounts from another large bank. A teller was very kind and answered some questions for me and then Harmony went over some decisions I had an walked me through the new way to move accounts. This branch was very busy and I knew she was having to juggle the line in the lobby but all in all she was very helpful.”
“I went to the Park Center branch of CapedCu today to get my loan set up for my new car. I was met by Nancy, who was very nice and helpful.I set down with Kiamana Raines, and she did such a great job of taking care of what I needed. She explained every single thing along the process and was so efficient, as well as writing down all the steps for me to navigate the website. Just really a great experience with Kiamana today. Thank you so much for your kindness and professionalism. It's very appreciated!!”
“The employees cheerfully spent 2 hours helping me consolidate my accounts into an easier grouping. They were all very helpful to me and to each other. They also provided excellent and cheerful assistance to other patrons when they came in, always leaving at least one worker helping me. They even sent me a nice thank you note. In other words they went over and above their call of duty.”
“Went to use my debit card this morning and it was declined. Called customer service and they found a suspicious purchase so they blocked it. I didn't get charged and getting a new card same day. ICCU has always been 100% with me.”
“Been with America First over 10 years Been to afew different branches. I've had excellent service. Never any problems. The employees are always friendly helpful and very knowledgeable.”
“I've been banking with Horizon for over a year now, and the service at this location is always amazing. Any time I had issues, they were resolved immediately, and everyone is so personable and kind.”
“Josh and his team here are absolutely amazing! Everyone seems to go out of their way to help me and make sure I am taken care of. Amazing service, and amazing rates!”
“Danny Moore was super helpful with helping me understand how to set up a credit card and how to build credit the right way. He also has the coolest rock collection I've ever personally seen.”
“First time at this location since receiving my car loan through them 2 years ago. I was very satisfied with their customer service and willingness to help in a difficult situation. April, Ismeal, and whoever seemed to be managing this morning were especially helpful. Thank you as a whole.”
“We worked with Veronica, and she was AWESOME! Knowledgeable, polite, and quick to get us our account. We came in right before they closed, and she was so sweet, willing to stay until after closing to help us with everything we needed. It very much seems like they have great customer service. We were really pleased to hear all that ICCU offers as a local credit union. We look forward to working with them.”
“Quite honestly, all of the 1 star reviews surprise me. I've been a member of this credit union since around 2016 when it was Icon Credit Union and Horizon acquired Icon about a year ago. This credit union is the perfect size... big enough to where you can get things done and helped, but small enough to where the tellers, officers, and location manager all remember your name. I have needed to go there more than normal over the last month and JJ (the location manager) has been incredibly helpful. All of the tellers are very kind and the loan officer who has helped me in the past (Brandon) is very helpful as well. I've had no problem being a member of this credit union and do not plan on leaving. Am excited to see how Horizon continues to grow over time.”
“I love the people and this bank is everything to me. anything you want to know about creating a credit I recommend you to use this bank. The people are just so nice ?”
“I have never had a bad experience with ICCU. This branch in particular has been very helpful. Shoutout to Brandi and John. Both are very pleasant and helpful. Thank you so much!”
“I entered Cap Ed by the mall to get help with accessing my Cap Ed account on my IPhone. I am very uncomfortable using cell phones, so I was apprehensive and nervous to explain my dilemma. When I walked through the door, I was greeted by several friendly tellers. Sarah was at the window I accessed. Even though she is not an IPhone user, she was so patient and helpful and encouraging. She downloaded info onto my phone, helped me so much, and she ensured that I could access the info myself. I am SO VERY APPRECIATIVE of Sarah’s assistance. She is a wonderful employee who deserves recognition!!! JOB WELL DONE!! Thank you.”
“I have to congratulate the I.C.C.U. hiring staff for their selections when hiring the operators that answer our phone calls day in, and day out. They are so well suited for their grooling task in answering questions. while remaining professional and curtesy.”
“I was a bit hesitant to try this credit union with the super low rating. I have to say I have been pleasantly surprised. Amazing and friendly service so far with the number of times I have had to come in. They even handled a signature guarantee for me seamlessly. I have had a great experience with both the retail side and business side of the operation. A few small cons would be it took a while to open my accounts, but I was in no hurry and enjoyed chatting with the rep. Also it seems like there is a $300 limit on the ATM with the debit card, but I am sure I can get that raised. You can take out $800 with other banks. Overall, it has been a great experience and this place is convenient and service focused. Not sure why all of the negative reviews, but it seems like they are taking their customer service seriously and I wouldn't hesitate to recommend them to anyone who wants to get away from a big bank.”
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“Dezi did a great job when we came in to consolidate some debt at the parkcenter westmark branch. She was very knowledgeable and helpful and made the whole process quick and easy.”