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April 2024 by Dallas Fite
They are a great facility they’ve gone above and beyond to help me with all the promotions they offer to help me save money where they could I will always use them thank you
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April 2024 by Steve Sullivan
Staff were extremely helpful, and took the time to stop and talk. The facilities are very clean and often find staff members walking throughout, ensuring that everything is OK and that garbage is being picked up.. The app made accessibility within their operational hours, easy.Public Storage Federal Way is a very clean friendly professional storage.
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April 2024 by sprocket
Sandra at Federal Way facility was very helpful in meeting my needs and changes. She even called when a bigger unit was available. Some things, like cost are beyond control of manager. So people need to pay attention and answer surveys when they come in email.
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April 2024 by Cris Olsen
Very nice ?????They have a very good manager, she has been very helpful since the day I moved in. It's tough when Bam! You have to find a storage place now!But I'm glad I found them. They have a caring staff and the technology I can understand! Thank you !!
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April 2024 by alexis DeAlba
The front office person, Sandra, offered excellent customer service, great instructions, a nice follow-up call and was very welcoming! Thank you.
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April 2024 by Cindy Riggs
Sandra is absolutely amazing. She is so helpful. I recommend this location ?
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March 2024 by Yaisdel Valdes
This is the first and last time I ever come here again. They made me feel like a criminal they let my information out. Also, they threaten me with FBI I do deliveries for customers long distance I put a customers belongings in this storage facility because the customer could not pay their 3000 and something dollar balance, so I had to put it into storage so once they have money somehow the customer got my information and contacted the storage facility and the storage facility try to take their side knowingly. They have nothing to do with this type of things. Also customer paid in full, but I would never in my life ever come here again that made me feel like a criminal. Nothing illegal that I did, this is trash and racist so if you have color or Spanish, be aware you might run into some Karen activities here I wish I can give you no stars you don’t even deserve one straight trash. Stop giving peoples information out. Karen’s. Both employees there were very rude. Get better employees so you wouldn’t have bad experiences.
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March 2024 by gina
After 6 months the rate omost doubled called to inform I will be discounting service with them to get a voice mail at 1:50 in the afternoon. Also the lady tried to talk me into prepaying for the year and was pretty rude when I declined on a past conversation.
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February 2024 by Alex Quan
Raised my rate from 84 to 120 for a 5x10 unit after 6 months without explanation.
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February 2024 by Tom Yokom
Nice very clean facility with indoor, temperature controlled units, but the price is very high. Access is limited to 6 am - 9 pm, not 24 hour access. I'd give it five stars if it wasn't for the very high price.
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December 2023 by Warnerbro98
Like most storage units, public storage is unethical and robs you blind with no notice by raising your rate every 6 months.
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December 2023 by Carolyne Tate
They keep upen the rent...?
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October 2023 by Dwight A.
Outstanding checking and service from Sandra. Could not have went better. The unit was clean and bigger than expected in size. (Height)
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October 2023 by Corinne S.
fantastic customer support! super happy with how quickly the process was. cheaper to reserve online. :)
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September 2023 by Bethanie H.
I just got 2 units move in was all completed online. They have called and made sure everything was correct and that move in was good and we're very nice and easy to get units overnight in the sizes I needed and low costs at move in made it cost efficient as well.Thanks public storage :)
