Public Storage in Boise offers convenient storage solutions with a focus on customer service. The facility provides easy online reservations through their free eRental option, allowing customers to skip the counter and move straight into their units. The staff is described as friendly, helpful, and patient, with specific praise for employees who assist with setting up units and addressing concerns. Customers appreciate the cleanliness of the units and the streamlined process for renting and canceling, making it a hassle-free experience. However, some mention hidden fees and the initial low move-in rate of $1 can lead to higher monthly payments starting from the first month, with costs around $65 or more. There was a positive experience with customer service when addressing rent increases, with staff negotiating discounts and providing useful advice. Overall, the storage facility is well-regarded for its location, ease of use, and helpful staff, though potential customers are advised to compare prices and understand the fee structure before committing.
Public storage was all arranged on line and the instructions were clear and easy to follow. Everything went quickly and I would recommend Public Storage services!
October 2024
Sandra at the Public Storage on Federal Way in Boise was very nice and helpful. Got me set-up with my 2units. Went as smooth as I could expect. Very pleased with service
October 2024
The interaction was awesome with the girl inside the kiosk awesome service
