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April 2024 by Molly M.
I am writing to express my deep disappointment with the service provided by Charlie, an account manager at Central Rent to Own. In my recent interactions with Charlie, I encountered the most disrespectful and unprofessional behavior I have ever experienced in customer service. Detail specific instances where Charlie's behavior was unacceptable and how it impacted your experience as a customer. Be sure to mention any consequences of his actions on your relationship with the company or your overall satisfaction. Conclude the letter by expressing your expectations for improvement or resolution, such as better training for staff or a formal apology. Sign off with a courteous closing.
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October 2023 by Cindy Nealeigh
Mathew & Josh were awesome today great experience! Thank you so much for sending the very best!! ❤️
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October 2023 by jon cline
Great service, friendly staff. Delivery guys were on time And careful with our furniture and house
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August 2023 by ShawnDell Jaramillo
Matthew is an amazing employee and young man. My husband past a couple of months ago. He has been to my house trying to help get things right three different times. And Samatha has even called just to see how was doing.They are a very special team.ShawnDellThey are an amazing team.
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August 2023 by Oscar Figueroa
I'm happy with the service I received from them. They were fast in getting my stuff delivered and very professional.
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June 2023 by cassandra guinn
Super friendly people, totally perfer this place over rent a center. Great quality stuff.
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June 2023 by Tina Christopherson
All of the staff are extremely friendly and helpful in every way. They go the extra mile to help their customers. Matthew and John were very professional and friendly during the delivery. I couldn't ask for better customer service.
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June 2023 by Jordan Retzer
For John and Matthew thank you so much you guys went above and beyond to help us with stuff that didn't have to do with you.
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May 2023 by Taylor Hillman
Very upset right now I just spent $10 down embarrassingly enough I didn’t really have that to spare to get an air conditioner because I have no AC in my apartment and of course because I am not directly in boise I can only buy it retail price. Money is tight right now and the lease to own was the best option for me. I find it it hard to believe that the owner couldn’t make an exception or store manager….
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February 2023 by Rosalie Jovanna DeStefano
I’ve been using Central R2O for many years; professionally as an interior designer and personally when the need arises for guests and or medical needs. Needed a lift recliner personally as my husband is having a shoulder replacement and his doctor said “you’ll want to get him a recliner”!! Took him to our local branch, best people ever work there…Jeremy and Amanda are always helpful. He chose a chair that he said was VERY comfortable. Even the delivery staff are awesome…Matthew and Brian delivered it today. Thanks guys!!
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February 2023 by John Weems
Central Rent-to-own is fantastic. Matt G. listened to me and didn’t pressure me into anything. Brian and Matthew took great care in delivering and installing the things I rented.
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January 2023 by Sadie Garner
Such a great business. They are always there to help me out, if I don’t like something they are quick to throw me some ideas. Very nice people. A good business over all. Way better than any Rent a Center or Aaron’s! Matt I believe is the manager and he is amazing to work with. Also was assisted by Amanda which is great everytime. Delivery ppl are knowledgeable and fast at setting things up.
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December 2022 by Jessica Rowton
Mathew and Angel delivered the washer/ dryer set today!! As always very professional, polite and friendly ?Thanks Central!!
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December 2022 by Amanda Gene
Above and beyond, this is a light description of true customer service from this establishment. The employees of Boise Central Rent to Own are truly amazing, the rental process, and experience are smooth and very professional. Tailored to your needs in time, payment and choices. Not only was my rental experience and agreement EXCEPTIONAL.On top of it all, a young man named Matthew. Upon his own self, showed concern and assisted me not once but twice in moving my personal belongings from one place to another, on his own time. Working with this young man and the rest of the employees of Central, you are made to feel, not just another customer! I most highly recommend this establishment for any rental needs.
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December 2022 by Robert Lopez
R20 employees who delivered my furniture....were very nice ....did a good job and were in and out.....looking forward to renting some more things.....
