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March 2024 by Jim
Very professional, friendly, quick, reasonable price, and left work area clean.
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March 2024 by Ali Whipple - Dowling
Alex is always vey professional
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March 2024 by Greg Harper
For about a week now I’ve contacted Beacon Plumbing to first check a leak from my dishwasher—the service was great and I got some good advice on future plumbing problems. The same goes for the technician that was sent to me today to check on leakage from my washing machine. Again, I received excellent service and advice.
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February 2024 by Brianne Mccoy
Ken and Eric were great. Ken spent a lot of time showing me how everything worked, which I really appreciated. They were polite, efficient and competent. They were timely and cleaned up after themselves. Highly recommend these two men - GREAT JOB -Thank you.
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February 2024 by Leigh Ann Huff
Brent and Isaiah were great. They had good knowledge and applied their skills to fixing my clogged plumbing. They took their time and cleaned up afterwards! Highly Recommend them.
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February 2024 by Cheryl F
Very pleased! We had a blockage (something fell into toilet) on a Saturday (of course it was the weekend!) - but Alex was able to help us, was very pleasant, explained everything, and did the job efficiently so it wasn't a bigger issue than it needed to be. We have a new regular plumber. Thanks!
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February 2024 by Woodard Family
If I could give it negative stars, I would. My kitchen drain was backing up so I called Beacon. The tech came out and told me it would cost $325 just to try to clear the clog (when I called to make the appointment, I was told estimates are not given out over the phone but the anticipated cost would be around $225-$250). I told the tech I had used my own snake and I got it to 20 feet before I was stopped. He spent about 15 minutes snaking the drain and told me he got to 24 feet and could not go any further. He then told me I could pay $350 to have a camera run down the line, or I could pay $3,200 to move the pipe. He also put a cap on a pipe in my basement. My wife and I went out to dinner that night and received a call from my kids that the basement was flooding with water. The cap the tech put on had blown off and there was a layer of nasty dishwasher water in my basement. I called Beacon and they sent the same tech out to fix the problem. He put the pipe back exactly how it was before he came, and then used a shop vac to suck up the water. However, the solids from the dishwasher water were still left behind and the basement smelled for days after that. I understand that there can be a cost to come out and try to fix a problem. However, spending 10 to 15 minutes trying to snake out the drain and then telling me that additional measures would cost between $350 and $3,200 is not reasonable. My father-in-law flew up from California, and, while it took him many hours, he was able to eventually get the clog taken care of. I feel like either additional effort should’ve been made since I was paying so much, or I should’ve received a refund of most of the fee given that little to nothing was done to fix the problem.When I contacted Beacon to complain, I had to submit the complaint twice, and I was told someone would get back to me. That was two months ago and I have heard nothing.I cannot express how much you should avoid using Beacon for any plumbing problems.
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January 2024 by Woodard F.
If I could give it negative stars, I would. My kitchen drain was backing up so I called Beacon. The tech came out and told me it would cost $325 just to try to clear the clog (when I called to make the appointment, I was told estimates are not given out over the phone but the anticipated cost would be around $225-$250). I told the tech I had used my own snake and I got it to 20 feet before I was stopped. He spent about 15 minutes snaking the drain and told me he got to 24 feet and could not go any further. He then told me I could pay $350 to have a camera run down the line, or I could pay $3,200 to move the pipe. He also put a cap on a pipe in my basement. My wife and I went out to dinner that night and received a call from my kids that the basement was flooding with water. The cap the tech put on had blown off and there was a layer of nasty dishwasher water in my basement. I called Beacon and they sent the same tech out to fix the problem. He put the pipe back exactly how it was before he came, and then used a shop vac to suck up the water. However, the solids from the dishwasher water were still left behind and the basement smelled for days after that. I understand that there can be a cost to come out and try to fix a problem. However, spending 10 to 15 minutes trying to snake out the drain and then telling me that additional measures would cost between $350 and $3,200 is not reasonable. My father-in-law flew up from California, and, while it took him many hours, he was able to eventually get the clog taken care of. I feel like either additional effort should've been made since I was paying so much, or I should've received a refund of most of the fee given that little to nothing was done to fix the problem. When I contacted Beacon to complain, I had to submit the complaint twice, and I was told someone would get back to me. That was two months ago and I have heard nothing. I cannot express how much you should avoid using Beacon for any plumbing problems.
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January 2024 by Griffin Thoe
Fantastic service! Eric & Ken were very friendly and efficient. They were able to fix the problem and helped ensure it shouldn't happen again!
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January 2024 by Michele Bradfield
Excellent service provided today! I felt like I was in capable hands and the gentleman couldn't have been kinder. Saved us from a bigger problem brewing. So thankful!!
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January 2024 by John Michelsen
Very professional! Plummet had a good personality, and got the job done! My kitchen sink and tub were severally clogged but not anymore!It was my first time booking online, and will doing it again:-)
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January 2024 by Dan Hessick
Quick, friendly and reasonable rates!
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January 2024 by Thomas Hogan
Great service with clear communication
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January 2024 by David Porter
Jonathan was great
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January 2024 by Carmen Gray
Jeremy has been doing a wonderful job with us and has been giving me updates when needed i truly appreciate his hard work and time hes spent
