-
December 2023 by dezzerea juniper
Towed my vehicle during a snow storm right after Christmas and charged me $230.00 to get it back out again….. here’s the messed up part where I parked didn’t even state that the vehicle would be towed, I think I will keep records and take pictures of where my vehicle was at and file for small claims against them
-
November 2023 by Laura Guido
I had some issues with my car and was pulled over in a parking lot trying to get a tow truck. Victor from Abyss happened to show up before I was able to get ahold of anyone else. He was super nice and figured out how to help us out. Victor deserves a raise!Service: Car towing
-
October 2023 by Travis Farnworth
I'll start by apologizing to the truck driver. My truck was towed from a handicap space I've parked in for 4 years, I was furious and not easy to deal with. Come to find out it's the property management company that suddenly had a rule change and Abyss has a contract to uphold. If I need towed I'll be calling them. The tow fee was reasonable, they were very professional when I was a total Ahole.
-
October 2023 by Katana Feecha
My car got towed from a handicap spot while I was working with my disabled patient at her house on quarantine. When I called the location to try to figure something out and tell them I infact had a plaque, the person that answered the phone, Dave I think, was extremely rude and uncaring to the situation or that we had covid and had no way to go pick it even though I was parked where I normally park for my client. he told us we had to go in, in person and forced my grandmother who is also sick with covid to get my baby who is sick too out of bed and out of the house to go in person because they said they wouldn't release the car to anybody else but who it was registered to. My boyfriend and my brother went with because my grandmother can't see well enough to drive herself and is feeling rather sick. They made her wait 40 minutes outside for someone to show up and then never asked for her to prove ownership and released my car to my boyfriend instead, In turn exposing their staff and clientele to COVID for no reason other than to be difficult I was charged 305 dollars for a tow that was 1.1 miles away from the pick up location. This place doesn't care about the people who may be at risk in their company or around their company. They didn't even tell the person working the issue that we had informed them we had covid. It obviously upset him as he tried hard to keep his distance. Overall who ever I spoke to on the phone was extremely unprofessional with any sort of option to avoid exposure until I made a larger fuss and even started to break down because I am quarantined at work with an at risk adult and couldn't leave the only option he gave me was to pay through an email but it took 3 hours to get to that point and they refused to let my grandmother sign over a release of liability but still just let it go to someone who wasnt the owner they never asked my grandmother for proof.... I see they responded to other people with similar stories saying that the review is a lie I assure you after having this experience that every bad review this place has is more than correct.
-
October 2023 by Patricia Hanson
Car was towed and impounded from my own parking space. Parking pass was in the vehicle but still had to pay the fee in order to get my car.
-
October 2023 by Brad Nowell
They are a terrible company. Rude, terrible customer service, and predatory. I called for a quote and was talked down to and treated with total disregard. Terrible. One star is two too many.Service: Car towing
-
September 2023 by Joshua Junge
This tow company is the absolute worst they are just driving around finding cars to tow. It don't matter if they live at the house or not they do not care. Taking advantage of the disabled and the elderly you guys are the absolute slum of the earth. Why don't you make money the honesty way and not just driving through neighborhoods and picking out random cars. I never have and obviously never will use your company after seeing that period!!!!!!!!!
-
August 2023 by Thyrza Lawrence
The guy therewhen I picked up my car from being towed, from the Stewart apartments where I thought was a visitor section at my daughter apartment complex was very nice and friendly. Expensive way to learn the manger of the apt had changed the rules ? a yr before hand. But, if I ever needed a tow truck company theses guy / owner is very nice.
-
August 2023 by Kaydee Mulligan
Most dishonest company. Dave will not keep his word to the price that was discussed. Instead he added hundreds of dollar fees on top of the price given for that day of pick up. I would leave zero star rating, if given the option. They tell you one price then you go in and they double it. Being a scammer for a living must be easy for him. Waste of time. Waited over 45 minutes from the time we were suppose to meet just to be told the price has now doubled.Service: Car towing
-
August 2023 by Alex D
I had a surprisingly pleasant experience Abyss, and the fees were more reasonable than I assumed they would be. If i ever need a voluntary tow this is the company I will go to. Thanks guys!
-
April 2023 by Bradley N.
These guys towed my car in a handicap space (where I have parked for months) after my tag fell from my mirror onto my seat. Road pirates that stole my property and held it for a 300+ dollar ransom. The good news is that they have a cute signing the office that talks about being the inspiration for good in people. Guy on the phone couldn't have cared less that I was actually legal. Would never do business with them in any capacity.
-
April 2023 by Madora Martin
Unprofessional. Rude. Crooks. Employees were rude. The lady at the front desk was extremely rude and unprofessional. The owner should get his business license taken away. Should be shut down.
-
April 2023 by Emilia Drabik
Stole my car. I just moved to Idaho from Washington and I didn't have the right sticker in my window the next morning my car was gone. They wanted 375 $ to get it out. We just moved and we where broke. Wit was a brand new car.
-
January 2023 by Jason Ames
Got my friends vehicle impounded due to an alleged DUI. The fees were minimal and the staff was very helpful. We were able to pick the vehicle up after hours without any surprises or added fees and they were very prompt in meeting us.
-
January 2023 by Anna
Horrible. My husbands work van got towed IN OUR PRIVATE PROPERTY complex for “being parked in a fire lane” which wasn’t. The guy said he was just out driving around to pick up cars and happen to see ours. We contacted our rental company and they said we were fine where we parked and they didn’t give anyone permission to tow in our complex. Our rental company doesn’t even use Abyss either. This is completely unacceptable and illegal. You cannot just go around looking for cars to tow. Especially on private property.Do better because this is disgusting. Please do not use this company and do not fund this company if they just go around looking for cars to tow because they make commission based on how many cars they pick up. Absolutely unacceptable.we will be taking to court and filing small claims.Service: Car towing
