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July 2023 by Anthony M.
WOW! Clean, Professional, Efficient, Effective and Courteous. I'm retired military; I've moved alot over my 24-year career. In an industry full of immoral and unethical businesses and people, these guys are out of the park AWESOME. They show up ON TIME, in clean UNIFORM attire, in a clean MARKED truck, They hustle, but with the greatest of care for our possessions and our new home. If you need a moving company, you just found the BEST.
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October 2022 by Fran Ford
The two young men that came to unload our truck were fantastic. They were very nice, polite, helpful and listened to what our needs were. They were terrific, hard workers and they were willing to help until all your needs were met. They unloaded our truck and put things where you wanted them to go. I will use them again in the future. Thank you for being such a good company and thank the two young men that came to help us. We appreciated all their work.Fran Ford
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August 2022 by Craig K.
We used them twice to load 2 26' trucks for a long distance move. The first move was quick and reasonably efficient; one small issue with excessive weight on top of a tool cabinet resulting in a collapsed corner on the tool cabinet. They charged us almost as much for driving to and from Pocatello to Lava Hot Springs as the charges for loading the truck, however. During the second move, the movers dropped a teak cabinet and deeply scratched the wood floor before they even got out of the bedroom; they reported the scratched floor to us but said nothing about damage to the teak cabinet they had wrapped up for shipment... nor did they mention that there was a 14 day limit to file a claim for any damages. They did not report the damage to either the floor or the teak furniture cabinet to their supervisor. When I called to find out about filing a claim on the insurance they told me was provided for the loading, I was told there is a 14 day limit for filing claims as per their policy (which was in the fine print of some part of the contract.) As I was calling on day 18, there was "nothing they could do..." The crew also charged us full hourly moving rate for the 35 minute drive between Lava Hot Springs and Pocatello, resulting in an additional 3 hours of travel time for the two moves, nearly $500 additional costs. They used my furniture dollys to move 2 large buffets, then charged me extra for overweight objects, and spent nearly 8 hours moving 1 bedroom's and 1 living room's furniture and prepacked boxes by breaking down every piece of furniture into component parts and wrapping each piece with furniture pads and plastic wrap individually. The first 26' truck took 3 hours to load...the second, nearly 8 hours. You can expect a tightly packed truck, a little inappropriate packing, very pleasant workers, some wasted time, and a pretty expensive move with this company...and make sure you read the fine print on the contract.
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August 2022 by Mary M.
I want to start by saying the people at Bust n Moves seemed very nice, which is why we went with them to begin with. They sent out two guys to take our already packed apartment and load it into 8 feet of a 28 ft trailer for us in Idaho Falls. We trusted them to know what they were doing. They are a moving company after all so they should be experienced. Not knowing until our stuff reached it's destination, did we find out that they put all of the lighter boxes on the bottom and heavier boxes on top. Most of the bottom boxes were smashed and broken open. We had clothes falling out of several boxes. They did not "Tetris" pack the truck well at all which caused boxes to fall over and several items to break. They charge a minimum of three hours yet their guys left a little before 2 hours into it. They didn't even complete tightening the ratchet straps or clean up after themselves. Due to poor packing of the trailer, they used up an extra foot of space costing us an extra charge for the space used in the trailer. It wasn't until they left that we realized how poor of a job they really did. Because they were nice enough they certainly gave us a false sense of their capabilities. I would highly recommend going with another company that knows what they are doing so that your belongings are protected.
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December 2021 by Jerrilee Jones Brower
BustNMoves are the best! They moved us out of our home and into a new home. Hard workers, organized, respectful, and willing to help in any way. I highly recommend this company! 5+ stars
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October 2021 by Braxton B.
I wish there was more than a 5 star rating that I could give! What an amazing experience. The team of 4 came to the house and jumped right in. They worked all day and did an amazing job. I would highly recommend them to anyone and I will definitely be telling all of my friends and family! Thank you all so much!
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September 2021 by Robert S.
They did a fantastic job for us. They were on time courteous and intent on doing a good job.
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July 2021 by Paul Sweeney
I broke my hand in a car accident right before my move back to Idaho, so I was a last second add to their schedule. The office staff was great and the crew was on time, exceptionally professional and easy to work with. Especially since I needed the storage loaded in a specific manner. Highly recommend them.
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July 2021 by Nan Meyer
Thank you to the gentlemen that packed my uhaul truck. Y’all went above and beyond the call of duty. I highly recommend this company and employees
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July 2021 by Heath Newman
These guys KNOW what they are doing! The crew showed up, ready to go. Fast, Friendly, Professional! They took the stress out of our move! Other than a little miscommunication between their office and their supervisor about some time issues, we had a great experience!
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October 2020 by Jacki Rodriguez
We arranged to have our funituremoved in March, but our new home wouldn't be ready, so we had to reschedule at least twice. Then on moving day it was raining so hard we knew the moving van would not be able to get near the doors of our new home due to all the mud so had to reschedule again. Bust n Moves owners and staff were so wonderful from first phone call to final move.If you ever need to move do not hesitate to call Bust n Moves. They are great and their prices are more than reasonable.Thank you,Jacki Rodriguez
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October 2020 by Chad Willson
These guys are awesome. If you are moving you would be a fool not to use BustNmoves. Very professional, very efficient, I wish I had more stuff to move so I could use them again!
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August 2020 by Ximena Woods
Moving is the worst. These guys saved us! Recently had them help us move into our new home. They were so polite and careful with our things. Went the extra mile to help in any way. Would definitely recommend them to everyone!
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July 2020 by Glenn W.
I would recommend, guys that unloaded my 26ft PENSKE that contained very valuable pieces of furniture and bbqers. They worked hard and took special care of my things which is getting harder and harder to find these days. Thanks
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July 2020 by Bethany S.
Hands down the strongest and nicest movers! Two men moved a 600+ lbs safe from our moving truck to the garage. They were super nice and friendly guys, moved quickly, were kind around my small children, just the best. I'm totally gonna call them the next time I need any kind of moving help. Super adorable too!
