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August 2023 by Klue Khronicles
Great deals for multiple items, and Nick the manager is awesome! ??
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May 2023 by Rachie P.
Located in the Waikele Premium Outlets on the Michael Kors side, its convenient for us to drop by to see whats available. I have also called to check if something was in stock. Lots of parking nearby. Bathrooms next door. Prices are higher than I'd like to pay for the items here, but if they have the specific items we're looking for and can't get anywhere else... so be it. Definitely works well for us.Customer service from all the employees deserves recognition. Every single Zumies location has incredible employees. They have all been nothing but super helpful and exactly how I wished employees were everywhere. Lately I see employees on their phone while on the floor, working with ear buds on, sitting down and not wanting to lift any fingers types. I have kind of accepted that and the bare minimum being; just show up lol. Not here. The employees are checking all the boxes for me and my family. Thank you for that.Clothing, footwear, skate gear, accessories and more. Style collabs from anime, skate brands, and import cars. Exactly what my teens are into. Basically they would have everything the typical high schooler would want. Highly recommend. I'm sure anyone could find something they would like here. At the very least, something for someone they know.
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May 2023 by r zahar
Atmosphere was good. The variety of clothing line was amazing
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January 2023 by Willy Bob
i got a cool shirt with a naked woman, 5 stars
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December 2022 by Ewen H.
They are so sweet! We ordered snowboard and accessories from Zumiez online after we have been looking around for months. It is difficult to get those item ship to Hawaii (normally with expensive shipping charge and/or no local store to try on). We finally ordered from Zumiez since we felt more comfortable when they have a local store here in Hawaii - when we have questions, it is easier to get help with. We got one of our stuff delivered today on New Year's Day (can you believe it? We almost thought it is scam). The staff is super friendly and cool, handed the item over to my bf with the lovely notes and stickers. That was so nice and sweet of them. Tbh I haven't experienced such great customer service in a while and we are really appreciated it. It literally made our New Year's Day even better! Happy new year, Zumiez team! You folks are the best, keep it going. Mahalozzzz!
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December 2022 by oh lord
i got a cool shirt with a naked woman, 5 stars
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September 2022 by GREGORY
Well first time visiting this store and I must say they have a lot of good things I would have bought. Me and my wife walked in the store and the three employees were behind the counter when we walked in, we were in there for at least ten minutes and not a greeting of any kind or asking if we were looking for anything and or needed help. There were no other customers in the store and they were just there gossiping. Middle of the afternoon on a Monday. Customer service really needs some work.
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August 2022 by Gregory Tillis
Well first time visiting this store and I must say they have a lot of good things I would have bought. Me and my wife walked in the store and the three employees were behind the counter when we walked in, we were in there for at least ten minutes and not a greeting of any kind or asking if we were looking for anything and or needed help. There were no other customers in the store and they were just there gossiping. Middle of the afternoon on a Monday. Customer service really needs some work.
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May 2022 by Verity G
Fantastic service!!
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February 2022 by Ever Season
I was looking for snow pants, which is difficult to find in Hawaii. Luckily, they carry a small selection of winter sports gear. Unfortunately, they didn't have any pants colors that would match the jacket I had, but one of the workers had me try on what they had for measurements. Meanwhile, he looked up snow pants that could be ordered through them, narrowing down my options with size and color. He placed the order and transferred me to the cashier, where I paid ($130).I received a notification three days later that my order had arrived at the store! Upon arrival, another worker whom I've never met, knew about my order and dashed to the back. He returned quickly, along with the guy that had helped me a few days prior. We did a quick check, and I was on my way.The workers were energetic and ready to help! I really appreciate the excellent service the guy (I never learned his name) who placed my order, provided!
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January 2022 by Lindsey Itamoto
Need snowboard gear in Hawaii? Look no further! I was pleasantly surprised at the options this store had available. Customer service was excellent. store manager Nick took the time to help and is very informative and kind.
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December 2021 by Jillian T.
The staff here is always so friendly and accommodating when I shop. Today Ryder and Marina (sorry if I got the spelling/names wrong through the masks) helped us out. They checked on us twice, to ensure that we got everything we needed. And when we couldn't find what we needed in store, they also offered to shop online and have that shipped to the store or the nearest store to where we lived. It's free shipping for them, that takes anywhere from 3-5 days to get on island, if you're not in a real rush to have the product right then and there. I don't mind driving out here to this particular location because they're the only ones on island with deals and sale items. It's a mainland based store, so just keep in mind with seasonal items. But they assured that they have items all year long via their websites, it's just that sizes and availability will vary, depending on what you're needing. Overall, I love shopping here, and I will definitely be back!
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December 2021 by Lynette “Leni” Haney
..MY SON LIVES THIS STORE. NOT JUST HIM BUT I ALSO.. I HAVE GOUND AWESOME THINGS FOR ME TOO.. ?
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November 2021 by Sandra J.
Wow five star customer service. The staff here are very nice and friendly... They go and beyond with their customer service. So I was looking for some snow gear since I'll be heading out for snow boarding trip. And one of the staff Brian I think, just knew what we need. And he even told us that we can get some stuff online through zumiez and can be ship out to the store. It was indeed an extra perks especially if you don't know what you looking for or wanted more options. And the items came quick and easy transaction. Kudos to store #296!
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November 2021 by Michael ..
Great store, keep it up! They deserve a five star review to make up for the person who gave one star because of the music choice... lol