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January 2024 by Punialoha
Nothing is more disturbing than FALSE ADVERTISEMENT! Same Day Service does not mean come in 3 days from now! To be clear 3 days isn't so bad, but don't advertise something you can't deliver just to use a bait! Poor Form! Fix your ways. You will ALWAYS get respect for being HONEST rather than Spinning a Tale to would-be consumers!
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December 2023 by Naile B.
The staff at this vision center are knowledgeable and take the time to figure out what your insurance will cover for glasses or contacts. They are also very honest about what goes best with your face in way of frames. I have always received the best quality of service from Ashley and his team. Thank you!!!
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August 2023 by Mjcharlene L.
See Ashley whom provided me with excellent customer service along with his staff! Thank you all This is Ashley! Who took great care of me! My glasses broke and he was able to assist me in a timely matter! Provided excellent customer service and definitely need more people like his kind self in this world! I asked to take a picture of this gentlemen to show how much I appreciate him&this place! Thank you Ashley 10 's and more earned for a job well done! God bless! See Ashley and this place for great customer service. Thank you so much! You are the best!
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October 2022 by Montana Hayford
Amazing, quick service from store manager Ashley and his crew! Definitely coming back!
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October 2022 by AJ AJ
I would like to thank you Ashley for your amazing help, patience and knowledge of glasses and the quality of lenses. He made me so comfortable from the start and gave me all the options and made great recommendations. It was a wonderful experience the time I spent with Ashley. He made it fun. I felt he cared and wanted to make sure I was going to be happy with the product that help me to have a better quality of life. He saved me a lot of money by buying a second pair of prescription sunglasses that is protecting me from the sun and slow down my cataract. Always protect your eyes from the sun.Big Mahalo for making locals life better by providing an Amazing service and product.Changing people quality of life must be a wonderful feeling.Mahalo for your kokua Ashley!
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October 2022 by Montana Nageotte
Amazing, quick service from store manager Ashley and his crew! Definitely coming back!
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July 2022 by Daisy J.
We've been coming here for about 5 yrs now. Great customer service for eye exams & buying the glasses. Easy to get an eye exam appointment. Prices for frames & lenses are reasonable. They also offer a year's insurance/replacement for $20 per glasses- GET IT! Our teen broke his glasses & by the time we came in to get a replacement, some of the pieces were lost- but it was OK! The replacement process was so easy/no hassle. Beats the other company that we used to go to (1 hour for glasses) & we paid WAY MORE than $20 for "insurance"...they never honored a replacement because we didn't have all the broken pieces.
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April 2022 by Karen P.
See the 5 stars? Mom couldn't , she really needed her eyes checked. Dr. Takahashi and all the staff were so accommodating as she is hard of hearing and uses a walker. Dr. T definitely has experience with the over 90 crowd. The exam rooms are tiny, but they made it work. Dr. adapted her exam for mom, was very patient and informative. We were able to get an appt within a week and expect her glasses in a couple of weeks. Prices are very reasonable, exams start at $95 I think, but copay was $33 with medicare. Frames also are affordable and they have lens options to choose from with different price points.
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June 2021 by Cindy H.
Excellent service !!!!! My custom eyeglasses got finished early and the sale associate notify me immediately by telephone and text messages too .. I went there to pick up my eyeglasses at closing times ( approximately arrived at 6:20pm and they're willing to assist me anyway .. Excellent service!! 5 stars definitely.. Mahalo
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October 2020 by Jenn L.
Wonderful customer service! I appreciate the speedy service. And also I LOVE my glasses!
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September 2020 by Nat W.
Exceeded my expectation at this Walmart Vision Center! Easy to make an appointment. The office was not anything fancy but Dr. was very knowledgeable and did not need to use all the equipments to tell me how my eyes are doing. It took them a year to bill me the co-pay but whatever. I got lasik surgery and basically I don't need to go here anymore but I still highly recommend!
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July 2020 by T C.
Love it here. Called to make an appt. for the same day. The sales asst. Lily that helped me was super nice, friendly, and professional. Glad I came here. Went to the Mililani vision center and the girl there wasn't friendly or helpful. You could tell she hated her job. She even yelled at my wife.
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February 2020 by Danny R.
For all that know may know my love Aimee and myself , you know that we live and breath with a pair of glasses on . I had recently loss a screw as I normally do, but the unfortunate thing this time around was that I loss a screw while I was driving . I have been to many different eye glass stores including a wallmart store that I live by and some stores in the mall, no one could help me, and I was even told That my glasses were on their last leg , and then pushed into buying new frames, i was a little upset, one reason was because I really like these frames and for that reason I chose to buy three pairs , nevertheless that was not the answer I was wanting or needing to hear especially because I was on the road and I still had another 10 hours to go to end my day.I was in the Kunia area and thought that I would give wallmart Kunia a final try , and as luck would have it , this wonderful associate named Lilly not only was able to help me with no hesitation, but she also informed me that they still made my frames and they are in stock, and if not they could be ordered any time no problem, all of that information was new to me and have me hope when all was looking very grim , She took my glasses and disappeared for not even 5 min and came back with my glasses not only fixed but cleaned and ready to go. I was so overwhelmed, I would definitely come back to this vision center and I will be recommending them to all I know .
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May 2019 by J C
Please learn how to deal with customers on the phone properly. You do not just hang up on people, Christine.
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April 2019 by Sandra E.
Walmart vision center is the place to go! I have always come here for my prescription glasses and contacts and they never fail me. Customer service is exceptional and they take the time to explain to me what my options are. They never force me into getting something I do not want. They accept my type of insurance which is UHA. I used to have HMSA and they took that as well. They have an on-going promotion everytime I come in around March or April every year. When you buy contacts, you get the glasses half off. That's a great deal that you cannot find anywhere else on the island. They have a wide selection of glasses to choose from (they also have Michael Kors and Coach) and I always find a pair that I really like and fall in love with . Besides, you will be stuck with your pair for a year so choose wisely. After ordering my glasses, I can always stop by Walmart if I need to buy something. If you're getting hungry, there's also a McDonalds there! It's a one stop shopping experience every single time and that's what I like about it. If you're like me, I don't like driving around to different places so this is a big plus. I highly recommend Walmart vision center for your vision needs. Thank you Walmart Vision Center and more power to your business