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July 2024 by Liz S.
Although at times it's hard to get an appointment for unexpected reasons, the staff is super positive and supportive! I love the use of texts for reminders and follow ups.
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March 2024 by Stephanie S.
The entire staff at Waipio Pet Clinic is amazing! Always so welcoming and treated our girls as family! Dr. Tamura took good care of our 2 pets (Husky and chihuahua terrier) the past 5+ years until we left the island. She was always thorough and got back to us in a timely manner, especially when we had emergencies. I always recommend her and the clinic to family and friends looking for a good pet clinic! We'll miss you guys!
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February 2024 by Karen I.
I am glad I got to bring my dog back to this clinic. This clinic is the best to me they took good care of my dog when she had an injury. I would recommend my friend and family to this vet. The staff and doctor that took care of my dog was awesome.
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April 2023 by Jeremy D.
Very caring staff to the fur family and virtuous and always willing to go the extra mile for the people
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November 2022 by Kristen N.
Dr. Uruu and staff are always friendly and get my dog, Jajoura, in asap. My dog has a heart murmur and the Dr. answered all my questions and concerns. My dog is also a little biter when it comes to her nails being cut and they always take her back and get the job done (god help them, lol). I trust them and recommend them to my friends and neighbors.
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July 2022 by Robby W.
All the Doctors & Staff are very attentive to our needs for our dog Keiki. They go out of their way to help us by visits, text, phone and Email plus Post cards as reminders, Our Vet Dr Tamura goes out and beyond to Help Keiki get well. She knows the Latest Procedures and meds to help our dog Keiki. Dr Tamaura has been our Vet since 2009 when Keiki was still a pup. She helped Keiki for a long time and kept him healthy, Thank you Dr Tamura & Staff.
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July 2022 by Theresa P.
Staff are all very nice but their computer system is outdated. We arrived 10 minutes earlier than our scheduled appointment but have been waiting over an hour for paperwork due to computer issues. Would recommend a vet clinic with more updated IT system if possible for you. Also no seats outside so we have been standing this whole time as we are not allowed inside given COVID precautions.
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December 2021 by Tracie H.
Have been taking my pets here for a long time! Staff is very efficient and very friendly.
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October 2021 by Metitirani L.
our puppy is a COVID rescue, we too are first time pet owners. Although it has been a year since we rescued our fur child, yet we're still learning the ropes of how to care and all the other medical issues that arises as we raise our fur baby. With that said we have been coming here for an entire year already. Today's visit was very frustrating and i won't be returning to this location. Brought our puppy in for a skin condition on his back and groin area & questions about anal gland sac (our groomer suggested to inquire with vet as to why my puppy is scooting & constantly licks its rear). Exam lasted no more than 7 minutes, the medical assistant brought him back out to me with the saying, the vet will be with you shortly to explain. i asked if they had looked at his anal gland & was told, it's empty & didn't need to be emptied. Dr. Uruu shortly came outside for the follow up. As i was asking him questions about skin condition and the sores in his groin area he simply said, that was the same issue you brought him in for the 6 months ago & will be issuing the same antibiotics but a higher dose. i inquired about looking into doing an allergy test cus idk what's causing it, but this Dr. was very short with me as if he doesn't want to help and kept saying we'll try out the meds again. I know from the last time it did help and skin cleared up. BUT i want to know what can i do differently to avoid it coming back. (the groomer had already suggested to change up the food type we feed him, etc.) Dr. Uruu DID NOT suggest anything other than telling me, try the meds and that's all we can do at this time. I KNOW THE MEDS ARE GONNA WORK but WHAT ELSE CAN I DO DIFFERENTLY?! Then i asked about the scooting & constant licking and he said it's all tied in with the skin condition (?!) told him the medical assistant that brought him back out said that the doctor checked and it didn't need to be emptied. he gave me this confused look like he was caught in a lie or something. as i continued to ask questions about our puppy and how what can we do about his current conditions, Uruu said we'll follow up the next time and at this point i'm already frustrated & confused with the short answers & his body language read that he didn't want to assist me no more but send us off with the same meds from the last time! He said he'll check on the anal gland again if i had time, ummmm i just asked you that and was told Doctor had already checked, told him forget it i'll take my puppy somewhere else that'll be able to help me thoroughly. and he walked away. This is only my 2nd time seeing Dr. Uruu & felt the same from the last time i saw him. I usually see Dr. Nanbu (has helped us with our many questions on obedience, training and random dog stuff) but my work schedule doesn't work with the times when she is in the office. ANYWAYS, i usually never leave bad reviews for places i go to but this was a different type of frustration especially if i was seeking help on how to care for a part of my family. the groomer that we go to gives me the best suggestion and "how to care" for my fur child than me seeing Dr. Uruu where i pay a hefty fee to be seen for less than 10 minutes versus the best groomer @ Petsmart that we see every 3-4 weeks! With that said, i'll take my business somewhere else where i'll get my monies worth and how to care for my fur baby!
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August 2021 by Hikari D.
Have had very good experiences with working with Dr. Uruu. He is rather quiet but exceptional in follow up and takes really good care of my pack. I've had several lab studies done and results were always provided promptly and allowed me to coordinate getting my dog to the States at the right time interval, I've had several dentals done and the procedures have always been handled very well with positive outcomes. Dr Uruu always communicates to me about his findings and recommendations and I really appreciate this. Dentals are not inexpensive but it was well worth the $$ with excellent outcome. My breed is known to have bad dentition so I appreciate the quality work. Mahalo to all of the team at Waipio Pet Clinic.
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July 2021 by Candice C.
Tried several times, went to voicemail. I was referred bc my puppy is a rescue. While they did respond in text and I did eventually aquire an appt. Today I finally got through to speak to someone and asked if I can add my older dog to their vet so I don't have to visit 2 vets for both dogs. The response was, that they aren't taking any new pets and that she would have to get back to me if/when I would be able add my other dog. :( Needless to say, it sounded like they are too full to care about new customers. A blocked off lunch time seemed to take precedence over serving customers. First impressions are important, and I usually never take the time to write a review but I feel my fur babies and I will look else where for services.
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June 2021 by Mark S.
Called first thing upon opening and asked if I could bring my dog in because he wasn't eating or drinking. Also his back hip was so painful that he barely moved in days. I really thought he wasn't going to make it. They told me that they are booked until next month and cant fit him in. I told them that this wouldn't be a routine visit and if they could squeeze him in because he wasn't doing well at all. They replied with "if we squeeze him in, then our other appointments will be behind for the day". Then ended the conversation with "try going to vca in pearl city". Called another vet and told them about my dog and they told me to bring him in asap and made an effort to squeeze him in, even though they were busy also. Thankfully they helped my dog and he's feeling so much better now.
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March 2021 by Jasmine W.
Update: This used to be my go to clinic. I referred family, friends, or anyone looking for a friendly Vet Clinic. I had nothing but great things to say. Receptionist and certain staff is still amazing. My last experience has altered the way I feel about this place. I had a dog that I took in from a friend that died from Cancer. This dog wasn't eating and looked as if it may be in its last days. Called to make an appointment possible Put to sleep. Was asked pets name I said it hasn't gone there before but, my other pets have, was told not taking new clients due to Covid. Wouldn't even look at possible future appointments. Which I understand the pandemic 100% but the tone and the lack of care is something I never thought I would hear from Waipio Pet Clinic. I guess for routines this is the place to go. Just pray you won't need them for a emergency. -sad
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December 2020 by Dana A.
This was our puppy's first visit to a vet. They are great! The techs are really helpful and nice. They made me feel comfortable with leaving my puppy. They were extremely knowledgeable and the Doctor came out in person to ask if I had any other concerns. They have their safety measures in place due to COVID. I would recommend this clinic to all my pet loving friends!
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May 2020 by Dez Napoleon
Dr. Uruu is polite and caring about Twix, Dr. Uruu took the time to explain what was done on Twix and had answered all concerns I had about Twix. He also walked Twix and I to our vehicle. Thank Dr. Uruu and staff for all your great effort and time during this pandemic. Love ?,
