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February 2024 by Chow
On Jan 13th, I went to this store and had about 5 items to return to Amazon. Needless to say this is the first time I messed up with my items by having Whole Foods codes instead of the UPS Store Drop off labels. I’m so glad I had this young man Ryland who is always professional and so patient whenever I’m there. He showed me how to go back and cancel my return and correct the scan labels. He’s quiet and pleasant to work with. I didn’t know there was a long line behind me until some girl that works there scared me by loudly saying can she help the next person. Thank God He was still nice by saying it’s ok after I apologized. Kudos to Ryland. Need more people like you around.
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January 2024 by Jen I
I’ve had a box here for a couple of years and Kim, Alyssa and team have always been great!Even through the holidays they were helpful and friendly.
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December 2023 by Heather
When you have a line going out the door, don't put a trainee to do regular returns. Put the trainee on the easy quick Amazon returns. The trainee was nice but it took 30 minutes to drop off two packages for regular shipment. Businesses don't have that time
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October 2023 by AHORA
I went in today about 4 pm and a nice gentleman was helping me, then a crazy chick step in, and she was given me attitude saying I need to have my name and address in the box, saying that "packed" means the original label of amazon sending me the goods have to be in the box. I talked to a chat from amazon and they said that I only need to pack it in any box, the truth is, I had the original box of amazon but not the bigger one because they sent me a bunch of items and I only wanted to return one that I did not even open. but this lady was on her wrong, and acting up, she had a poor attitude and now I have to go again and I live 1 hour away, hope she gets a meeting with manager to understand amazon rules and to be nice to customers
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May 2023 by Lehua C.
Was very disappointed in the service. Was not helpful at all. The girls in the front were really sassy maybe they didn't eat or were having a bad day. And even gave attitude at the end. Definitely not returning to this store they need to work on their customer service.
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May 2023 by Judith P.
Only used it to mail packages and purchase stamps not enough to evaluate. It is convenient because they rarely have a line longer then 3-4 deep.
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April 2023 by Stephen GREEKZ PLUMBING Bokolas
Always get my business flyers from them even now I stay Kona.
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February 2023 by Claire H.
The staff at this location is always so friendly, patient and helpful! Quick service too! :)
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February 2023 by Cyndy K.
Cyndy's Bottom Line: Quick & easy*Small parking lot *Closed on Sunday*Fully staffed*Excellent customer service*Efficient and knowledgeable *Multiple services offered: mail andshipping, printing, business solutions.*Friendly service and reliable
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February 2023 by Moniq F
Amazing service especially when they usually have my mail ready when I'm checking my pmb. But it's hard to get a live person on the phone when I call. Hopefully this will improve. Other than the phone concern the service in person is 5-Star!
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January 2023 by Monica Feaster
Amazing service especially when they usually have my mail ready when I'm checking my pmb. But it's hard to get a live person on the phone when I call. Hopefully this will improve. Other than the phone concern the service in person is 5-Star!
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July 2022 by Iris T.
Stopped by this location to just drop off a prepaid package. Parking can be a bit congested as the narrow driveway to enter and exit is where the line to Starbucks drive through is. Upon entering , the drop off process was fast and easy. Most customers seemed to be here to drop off packages with prepaid shipping with Amazon. The drop off process was easier than the parking situation they have here in the Laniakea Plaza.
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May 2022 by Natalie P.
I helped my Aunty ship her goodies and other goods at your store today. Of course when we got rung up the price was out of our reach and we were either thinking we were going to leave without shipping today or find another way. Your associates helped us is such a big way and met us half way. By utilizing your website, I was highly impressed with the ease of use and clear step by step guidance! When I was done, went back up to the counter, label's was printed and boxes were shipped. Both the website and the store was outstanding today and we left very happy. I plan on returning in the near future. Keep it up!
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February 2022 by Hyn G.
Waipio UPS always provide EXCELLENT SERVICE ! I have my PO BOX there ! Very convenient!
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February 2022 by Jasmin O.
I use this location to conveniently drop off my usps packages and boxes, but they do not give a receipt but as long as it has tracking I'm good to go! Staff has always been pleasant, nice and friendly at this location! Recommend to anyone who needs mailing services.
