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August 2024 by Eddie Yates
Very professional . Good product knowledge for the staff and they are all able to convey information on features . Cost of ownership etc.
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August 2024 by Sean
Customer service is top tier. The service manager Kriselle was welcoming, helpful, efficient, and personable. The waiting area had cable which was a huge plus because having options of what to watch while you wait is much appreciated. I was in and out in no time for my oil change and tired rotation. Glad to know I'm in good hands there.
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August 2024 by Francis Hoang
Everything from the Service manager Wendi to the rest of the team like Krissell or Eric was fantastic. Took care of me and my concerns In the same day
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August 2024 by T D
Just a few weeks ago I visited Tony VW to look at a 2020 Atlas Cross Sport after haggling my trade value we decided to move forward with the purchase. My salesman, Allen, was a nice guy and ever helpful. We are sitting in the finance office and the discussion over extended warranty’s starts up. After declining, I am given a speech about how this person would NEVER drive a car without a warranty, how dangerous it is to do so, and “you mean you own cars without a factory warranty?!” That should have been my red flag to put a stop to this but I chalked it up to aggressive tactics.
3 days after my purchase my car won’t start. Get a jump and go back to Tony and they replaced the battery for me. Now, 2 or so weeks later, and the camera has stopped working. ?♀️?♀️ It was intermittent after their battery change and now it’s hit or miss, mostly miss. There was also a repair for a “control unit” that comes up with VoA but Tony made no mention of this replacement upon my purchase. Doing business with Tony VW has been a very regrettable decision.
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August 2024 by Kurtis Ching
Kriselle is amazing! She will help you get the work done fast and to the best of her abilities so you will be back on the road in no time!
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August 2024 by Lorraine Sugimoto
Excellent customer service!! Kriselle and Wendy are great! ? ??
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August 2024 by Adamo Stivala
Excellent service department and friendly staff! I was very satisfied with the experience here and nice coffee bar too!
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July 2024 by Northern Aurora Guides AK
Five stars to Erik and Kalani to all of their help with purchasing our new Taos!! They were both great to work with and pretty cool too! Kalani went above what was expected and I hope to deal with him again. I will say when we first talked to Allen he acted like he didn’t want to deal with us so we found Erik and Kalani. I’d refer anyone to them but would steer clear if you get Allen. Thanks Kalani and Erik
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July 2024 by Nate
Tony Volkswagen is 5 Star ? Excellent Service! Went to another dealership 1st, didn't feel right. So tried Tony VW, met Alissa. She was friendly, knowledgeable and got me through the process quickly with a good deal. Alissa went the extra mile, or more. She personally delivered my car to town. So I didn't have to hunt for ride to Kapolei to pickup car. James from Finance was also helpful. Give Tony VW/Nissan Group a try, Alissa won't let you down.
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July 2024 by Chris Yamada
Service agent was very courteous and friendly. My vehicle was serviced quickly and all done sooner than expected.
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July 2024 by Evan Murao
The customer service at Tony Volkswagen is top tier quality, the service there from representative to mechanics is amazing, and they’re so helpful. They address my concerns and issues in regards to my vehicle, that make it easy for me to understand and the turnaround time for my vehicle is within the estimated time they quote me or earlier.
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July 2024 by stuart minchew
The salesperson Tommy made my experience buying a new car actually enjoyable. His expertise in the process made me feel very comfortable and,
the transaction was completely seamless.
I highly recommend seeing Tommy at Tony if you are in the market for a new vehicle.
Great people selling great cars!
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June 2024 by Miles and Rolanda Iwasaki
Great experience! Got in early, friendly, informative, and easy to understand ?
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June 2024 by Brandon Dalere
Sales rep Francis was super awesome made my 1st time buying really easy, I can't say enough good things about Francis. Really a man for the people ? I will 100% be coming back to see him and tell all my family and friends. Much aloha??
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June 2024 by Samara Rhody
Kalani was the BEST salesman I’ve ever experienced! I wasn’t confident in dealerships because of all the negative experiences I was having but he 100% rebuilt my confidence! Not only was he patient and attentive to all my needs, questions and concerns but he was also honest and genuine throughout the whole process! I would definitely recommend Tony Nissan to anyone on island and when you go make sure to ask for Kalani!
