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August 2023 by Hitoshi Morita
Normally Helped by David at Waikele Self Storage. Eudora assisted me today. Always a friendly place to go. Waikele is a no frills old navy ammunition bunker, that takes you back to days of old. Pricing is reasonable. I’ve been a customer for years. I prefer to not have auto pay on and this place has been wonderful since I don’t have to have autopay. But I always pay 1 month before or on time.
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August 2023 by Phyllis Dade
My things from my 5 bedroom house which I had to sell because my Husband died great yes so with da help of my 2 grandson's little by very little we working on it now working on my 1 small bedroom apartment first.
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August 2023 by Harold Roylo
Terrific friendly staff with the best prices! I have two units here that has made my life much easier!
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July 2023 by Caroline Leandro
Professional but friendly only one time a a couple months ago someone gave my daughter a hard time treating her disrespectful implying she was lieing and what’s sad we have been paying a certain way for years and no problem I guess that person was having a bad day but coming from someone who worked with the public doesn’t matter what happens before you get to work you leave it at home smile be friendly respectful and courteous and never insult the people who if it weren’t for them needing your services you wouldn’t have a job!!!! Aloha?
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June 2023 by Alfred Paynita
[BEWARE] Thieves on-site. I am a Military member which I rented their storage unit for almost two years and trusted their security and policies to keep some of my photos, portraits, military gear, musical instruments, decoration, collection, furniture, and tools. On 15JUN23, I opened the roll up door and discovered all mentioned items went missing. I am confident that I locked my storage and checked it twice every time I leave. No forceful entry. It’s literally a normal day. I thought I walked into someone else’s unit but discovered they left the metal portion of my shelves, and I was completely cleaned out. For sure, those circular disk locks are easily picked.I went to the office to inquire and gave them a benefit of a doubt that they needed to empty my unit for any reason. The clerk and supervisor didn’t seem shocked nor empathetic that my property were missing as though it is normal for things to be taken. They literally don’t have anything else to say but to call the police and no assurance that my items would be found. They do not want to be liable and kept telling me to just call my Insurance Company. They never followed up with me to ask their off-shift personnel. I needed to stay calm for many reason but these, are my properties. I didn’t appreciate their comments that I should have bought their locks and continued to ask if someone I trust came. I had both keys for the same lock which that is out of the question.Do yourself a favor, go there at your own risk and double lock that latch as I used one of those circular locks from City Mill. Understand that the only surveillance they have is the office and front gate. They do not have cameras in the bunkers and rely on their staff to roll around with their golf carts. There is only one way in and out of the facilities which requires to dial your personal code. I am certain that a fellow renter had taken my things. Another possibility, I remember a terrible storm destroyed the gate which anyone can easily enter. I have been to multiple countries which I collected a lot of mementos with me such as a Photos, collections, Venetian Mask, German Beer Mug, Masonic items, etc. I am literally 4 months away from moving back to the mainland and a portion of my life was literally stolen from me…
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June 2023 by Jaspher Villasis
Fast and efficient service. The guy who attended and answered the phone was able to provide all the information I needed.
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June 2023 by John Fahling
Kind and helpful representative. I look forward to using facility for storage purposes.
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April 2023 by Ian Kitajima
Great location if you live in the Waikele/Waipahu/Waipio area! Great service, and prices plus they have an on-site Uhaul rental vehicles.
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November 2022 by chris crooks
Have stored there for years and the staff is excellent.
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August 2022 by jamiekaipo young
Fast good great service alot of vehicles to choose from for all ur needs
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August 2022 by Hunter J.
Pay a little extra monthly and don't rent here. I rented at this place for a total of over a year. Sometime between 2012-2013, and recently from 2021-2022. It is affordable, the staff has been friendly. The issues I've found are: the solar panels broke and it took weeks to get the generator back out (storage in the dark!). The solar panels were not fixed within 4 months after that (to this day). The other issue just happened today. I checked out of my unit and was informed they no longer pro-rated for the month. That means I am being charged for the rest of the month for nothing. Seems it would be pretty simple to calculate that difference and cut the payment for a loyal customer. In fact, IT WAS DONE for me back in 2013. When I asked today why they don't pro-rate anymore, the man behind the counter said "it's just another way we make money". I've felt years of good customer service and affordable monthly rates were just erased this morning. Maybe this company is suffering for business (hence the $25 refer a friend credit). Seems greed has overtaken any sense of appreciation for a long time customer with a unit for over a year.
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May 2022 by Ikaika Wilkerson
Great Customers Service, was a great experience, very respectful workers!
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March 2022 by Mark Broome
I was kicked out before closing. The posted hours are not actual. We have had multiple units at this location through 2 different owners and now they treat us like dirt. Very disappointed.. they tried to tell me their hours changed.. but the website, the sign at the gate, and maps show the hours. They need to consider that the customers agreement to rent includes access.
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February 2022 by Tammy Rodriguez
Excellent experience having to store my personal items for about 2 months. Always see staff doing their patrols on the property making me feel safe. Highly recommend this company.
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January 2022 by M E S O G L E A
A storage facility that is hidden. Few know of it's existence.
