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December 2023 by J
Place is dumb, Covid is over. Figure it out… terrible customer service also. Don’t need to be followed around the store by the workers. Terrible place.
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December 2023 by Ceydrianne C.
Worst experience ever. There time says open @10am but the door was locked, we come back @11am and still closed. I seen the lady through the door and asked what time they open and she just waved her money at me. She finally opens the door @11:15 and only lets in 2 people and locks the door. I was with my brother and sister and he was one person that went in. He tried to tell her he waiting for us to come in. She comes open the door and says only one person can come in and locks it. We finally pay and about to leave and once we walk out she leaves the door unlocked for many other people to go in. Btw her name is Jane.
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November 2023 by Brent Ellis (Briley)
Worst customer service.Went in the store only to be asked to leave. When we asked why we were told because there were other customers in the store, which there were only three others. Every other store had many customers and were never asked to leave.Shop assistant was rude and dismissive. She just lost three potential sales. Be aware if you go in to make sure there is no one in there or you will be met with being kicked out.
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November 2023 by Manning Telfer
Shop assistant was extremely rude, there is a sign on the door saying to wait for an assistant to let you in. Waited for a bit and she saw me at the door, but ignored me. No one was in the store - when I stuck my head in to ask for help she yelled at me to get out.
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November 2023 by Robbie Mathews
Worst customer service. The manager told us to wait outside even though she had 1 person in the store. She then proceeded to stick her tongue out at me as I left the store. I will never step foot in the store again and will advise all my friends to do the same.
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November 2023 by Louisa Herries
I feel compelled to share my experience with this store as the customer service so exceptionally bad. When we visited the store during business hours there was a sign on the door requesting that we wait for a shop assistant to let us in. However, the door was locked. We tried a couple more times later in the morning, and during one of those times, the shop assistant saw us, so I knocked on the door. She made eye contact with me then went out back and shut the door. The only reason we persisted was because I had seen a pair of sunglasses in the window that I really liked. In the afternoon we walked past again and the door was open, so seeing an opportunity we went in. The shop assistant Jane, said ‘can’t you see the sign on the door’ at which point we were asked to wait outside. I told her we had seen the sign, however had attempted to visit the store multiple times. Still really wanting the sunglasses we waited. Of note, there is no shade for customers and it was quite hot. We waited a considerable amount of time. Once allowed in I purchased the sunglasses. My phone had run out of battery so my daughter asked my husband to get his phone for the discount code we had, then Jane told my husband he couldn’t enter the store! After purchasing the sunglasses the logo rubbed of one of the temples after 3 days of wear. I’m loathed however to deal with this shop again, so have just accepted it. Should have gone with my gut and not gone in there!
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November 2023 by Nitin Goel
Pathetic service. Treated customers as theives and not letting the rest of our family (husband) in. We had to talk through the windows. The lady working there was very rude and locked the door and refused to let anyone in until someone had gone out. Terribe and would not recommend going there
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September 2023 by thu trang trinh (Rắn Con)
Bad customer service. After saying the store didn’t have what we want, the staff lady turn her back to us immediately and ignored us even we have question for her.
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August 2023 by Mick Biddle
The greeter at the door asked me not to come in. Rather come back an hour later. Ridiculously poor customer serviceDon't waste money here. I'm off to sunglass hut in the same complex
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March 2023 by David Jack
Today I had the best appreciation from a customer who wanted to let me know that my co-worker Tiffany G is a very knowledgeable , professional and patient sales associate . Or as the customer put it . She is awesome. Thank you for the good work and all that you do for our customers. With a limited work crew we try to accommodate all of our customers.
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December 2021 by Joan A.
UPDATE.........I just read the other reviews after submitting my review below. How is the lady still the manager? Looks like corporate will have to get involved! *********************************************** Only giving this store a low rating because the manager (an older Asian woman) was so very rude. On December 11, 2021 at about 11:30am, a friend & I were actually making a purchase and she rudely interrupted the associate helping us while he was giving us information about the sunglasses we were purchasing. This manager made us feel like she was trying to rush us and the associate into finishing up our transaction. Im just hoping other customers won't have the same experience we had today with her. I'm a returning customer to Solstice & have recommended this store to friends & family as I did today but if this manager continues to be rude then they've lost our business.
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January 2021 by Zack Murdock
Came by the Waikele outlet to grab some sunglasses yesturday evening. The door for Solstice Sunglasses was locked at 6:30pm, store hours posted on the door and online are 7pm. When i tapped on the window to get the store girl's attention she ignored me and was on her cell phone. So i called them and asked why the door was locked at 6:30, her answer was that she needed to clean up before leaving so she closed early. She wasn't cleaning, she was on her cell phone. Either way it's very unprofessional to lock your doors half an hour before closing. So i went over to the Sunglass Hut to buy some glasses instead, they closed at 7pm as well however the front doors were open for customers to come in, i would reccomend going to Sunglass Hut if you are shopping for glasses in Waikele. They were very nice and professional.
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November 2020 by Freddy Trillo
Great prices on really good brands. Got a pair of Tom Fords for less then $200. Everyone was super nice and no pressure.
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May 2020 by Nemoholic
(Translated by Google) I bought sunglasses cheaply.(Original)선글라스 저렴하게 잘 샀음.
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March 2020 by Akihiro W
(Translated by Google) The whole family was able to shop slowly on a large site and it was very fun. I want to go again ️
