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December 2023 by Maselusi Esekia
My experience there was great. Great customer service n very detail in explaining what was done to my vehicle and very customer friendly. Highly recommend them. Keep up the the work.
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December 2023 by Jacque Fukunaga-Kaneshiro
My attendant was Glen. He was very professional and courteous. He made me feel that he was happy to be there and enjoyed his job. I really can't say enough good things about Glen, you should be thankful you have an employee like him. I've been there and the Pearl City location several times and I've always had a great experience. Every employee that I've come in contact with always made me feel welcome. Because of this, I opt to service my car at Oil Changers instead of Firestone which cost less.
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December 2023 by Kanani Kaio
Thank you Collin! Exceptional customer service! Demonstrates remarkable patience and a genuine commitment to addressing customer needs. See Collin! You’ll definitely notice his excellent customer care!
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December 2023 by Karen Spellmeyer
Second customer on this rainy day, Nov 27. Had my oil and fluids changed. These guys as always keep me informed re what they're doing every step of the way. Even telling me to roll up my window so I don't get wet! So cute! My second time coming and both experiences good. So much better than Jiffy Lube!
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November 2023 by T Tran
Extremely slow service. It’s a tiny parking lot so you have to wait on the side while the employees ignore you and take their time. I go here because it’s close to my house but the way they do their line queue is super inefficient. I waited and the guy waved me into a lane that took twice as long as the other ones. After waiting for nearly an hour, I watched as other vehicles who arrived after me finish before I even got started. This place is a joke and their employees to keep the time as advertised. 15 minutes for an oil change is a joke. I should have drive and gone somewhere else and it still would have been faster than waiting for these guys.
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November 2023 by Joemanuel Guevarra
Went in for oil services in Waipio oil changers next to Costco. The next day I notice a flapping sound underneath the hood. They forgot to put back the bolt that held the splash guard in place. Recommend inspecting before leaving the place.
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October 2023 by Michael Welch
This place is the biggest waste of time I have ever experienced. I came to get an inspection for my trailer, waited in line for 2 hours and finally got in. Came back to get the trailer reinspected and was told that the way they are doing inspections has changed. You must come at 700AM get on the list then You can go home and come back at the time they give you… I live an hour away this would never work for us that live not near this place. Not to mention they stop doing inspections at 2:00!! what a worthless place. Waisted trip. Do not come get your inspection done here.
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October 2023 by Melissa Williams
Been going to Oil Changers for years EXCELLENT service. The employees are great good personality’s love chatting with them.Services: Auto engine diagnostic
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September 2023 by Jacob Curtis
Attempted four times to get a safety inspection done here, I'm done trying. Attempt (1) I was told I needed to come back before 2pm, (2) I was told we don't do inspections on this day of the week, (3) I was told we use a scheduling system now, come back first thing in the morning to schedule, (4) arrived before open and was number 6 or 7 in line. I was told I could not pick a specific time that is open and that they have to schedule me in the earliest available spot. This means I have to get lucky, free up half of my day or keep getting back in line until the spot I want is ready to be filled. The lack of common sense in this scheduling method doesn't instill confidence needed to trust them to work on my vehicle.Support person that monitors the reviews, don't worry about responding or asking for me to send more details. Those are all the details, just fix it for future customers, this one won't be back.
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September 2023 by Hodges Family
For some reason our phone maps kept taking us to a location down the street. However, once we found the place (right next to Costco) we were seen right away. It is very cool to know you can get an oil change last minute on a Saturday afternoon. The guys were friendly and the mechanic that assisted us seemed trustworthy and intelligent. Definitely going back. Thanks :)
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September 2023 by seattlealb
The service was quick, and the staff seems very knowledgeable. The only negative comment is that this location did not offer me a veteran discount. When I go to the Kapolei location, I get a discount for being a veteran.Service: Oil change
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July 2023 by Ken Kawano
I would recommend speeding up the safety check process. Pre-covid, we could leave a car and sit in an air-conditioned waiting room with a TV, water, and coffee. Today, waiting in a car under the hot sun in excess of an hour is not friendly to a customer.
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July 2023 by Julie Waugh
I consistently receive Excellent Customer Service from Oil Changers. It is the reason I return! I came in for a Safety Check. I had to wait a while, But again- it’s worth the wait to be treated with kindness and expertise. Great Job as Always!! Mahalo!
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July 2023 by Jimmy Arbogast
Just moved from out of state. Got my safety inspection so that I could register my car. No body told me I had to come back one I got my plates to get my inspection stickers. 32 days after I find out and go back just to be told by two kids that I have to pay for another inspection to get my stickers!If you are from out of state I would recommend avoiding this place!
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July 2023 by Ashlyn Freemont
The technicians were friendly and efficient. But I brought all of my own synthetic oil, and my own filters. And it still cost me almost $70! To make matters just a little bit more annoying, I specifically told them do not add water to my windshield washer fluid because I used Rain-X in it, and they put water in it anyway.
