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August 2024 by Niahh Maiava
Had a great great experience buying our first car through Servco Leeward! We worked w sales consultant Athan Arquette! Highly recommend anybody that goes here to purchase a vehicle, to ask for Athan!! Great person! Wonderful insight! & superb customer service!
We will definitely come here again in the future!
Aloha Servco Leeward! && Big Mahalos to Athan Arquette! ????
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May 2024 by Shaina Marie
I reside in New York, and my dad is still back home due to a language barrier, I usually schedule my dad's auto maintenance appointments At his most recent appointment, there was an issue with my dad's car that required it to be in the shop for a few days, but he still needed a car for his daily commute. Craig was incredibly kind, helpful and quick to get my dad a car to use in the meantime
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May 2024 by Jeremy Tacgere
Didn't purchase a car but did get amazing service and they answered all my questions
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February 2024 by S S.
2/17/24: Our 2021 Tacoma key fob was giving us problems and we tried everything under the sun to fix it ourselves. Trust me, the last thing we wanted was to come here for such a minuscule issue that seemed fixable at home. But when nothing worked, we figured it was time to bring it in. Scheduling for an appt online is easy but the next available we could book was 3 weeks out (for all Servco locations). Whatever -- at least our spare still worked. Our appt was at 8:15 am. 12 pm came around and we haven't heard anything from the service center. After contacting them, they said our truck would be done "later this afternoon, around 3-4pm". I get a key malfunction isn't the top priority, but really? Overall it took SEVEN hours total for us to get serviced, only to be told that they themselves couldn't even figure out the issue with our key fob and ended up just replacing it entirely. I can't imagine how long we'd wait if something more serious was wrong with our truck.
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January 2024 by Leo M.
After much frustration with dishonest dealers and sales people I finally met a sales lady that was top notch. Clarke made the experience so pleasant and enjoyable; far from the typical "used car salesperson". She was knowledgeable about the cars, quick to answer all questions, and met my needs as much as possible. She even personally delivered my car after its first oil change since I live other side of the island from Waipahu. So many other sales people don't know their products, that I know more about the cars then they do, but Clarke knew it all. And I'm a car guy so I'm pretty up and up on these cars too. As we test drove she explained all the car's features and demo'd. I'll be recommending her to anyone in the car market for sure. Everything she does with a smile. Thanks Clarke you're no ka oi.
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December 2023 by Alekona A.
I had some questions about a service package I bought and spoke with Tyrone the manager. He went out of his way to help me understand everything and was very professional. I love my 4runner.
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November 2023 by Cross M.
10/10 Service at Waipahu Servco. Walked in and was greeted and offered to have a seat in the lobby (cozy btw). There was a vending machine along with coffee for the customers in the waiting area. Salesmen Aron comes to greet me in a very professional/inviting way to start talking about what id hope to be my new car. As Aron went over everything paperwork top to bottom, (First dealership experience so idk anything) made sure we're all on the same page and not clueless! and was honestly super transparent! fast forward everything cleared and ended up getting my dream car !! Thanks to brotha Aaron for his transparency an honesty, he was able to make it happen so if your looking for someone that won't push you into anything and is a great communicator, I highly recommend Aron. As For Derek he is awesome aswell, was very honest about the warranty's and insurance and also was not pushy on anything, he only offered what he felt would best fit me(which I appreciated). All in all These 2 guys allowed me to have a great first time dealership experience along with my new car and would highly recommend getting your new car here !!
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November 2023 by Nicole N.
We bought our 4Runner from here and Tasha was our girl! Comfortable setting with refreshments in the customer lounge area and a streamlined purchase process with not a super long wait. I would also say that their Service & Parts Customer Lounge is even more comfortable. Toyota Leeward does a really awesome job servicing customers waiting for their car service. They even have a shuttle service that's efficient and timely. I especially like the reservation system because it sends you email or text message reminders.
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October 2023 by Mariana Bradley
Staff was very professional and helpful !
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October 2023 by maho m.
My car was clean when I took it in for service. What I received back was a car with oily handprints on several spots of the body. I also notice some minor rim damage. These people are cool, but lack attention to detail.
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September 2023 by Andrew Nguyen
We had a very good experience with my service consultant, Jeff Venzon. I just moved here from California and he provided better service than any Toyota dealership I’ve been to. I came in for my 15k service and some warranty work. In California, it seems like they didn’t want to help, but that’s not the case here. Their facility is clean and all staff that I came into contact with were friendly. I definitely recommend this location.
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August 2023 by Keira R.
I had the greatest car buying experience at Servco Leeward. Funny story is I originally wanted to buy a Ford Bronco (yikes, I know) but after another dealership tried to sell it to me thousands over the window price; I decided to contact Servco. I was referred to Gerald by a family friend who recently purchased a new vehicle from him. I started to communicate with him via text on a Monday. Told him exactly what I was looking for and by Friday he delivered the exact vehicle I wanted in the color I wanted it. Derrick from financing also lent a hand in making the financing part go as smoothly as possible. The professionalism by these men is top notch! Anyone looking to purchases a new or used vehicle make; this your first stop. You won't regret it. Thank you Servco Leeward, not only have you earned my business but you earned my trust.
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July 2023 by Jethra A.
My car has been giving me problems left and right for the past how many years. I've gone to several dealers for about a year or so, and they all told me the same thing: it was impossible to get a new car loan on top of my existing one. One day, I decided to just go and check out the cost of cars to see how much I can pay as a down payments in hopes of trying again. Coincidentally, I bumped into Gerald while looking around, he introduced himself and we talked & I told him about my situation. With no hesitation, he offered to help me to try different ways to get me a new car. 1 1/2 hour later... HE DID IT! Gerald has been so patient, so helpful, & so understanding throughout the whole process. He is such an advocate for his customers which makes him the best sales man out there! He sure is the type to go above and beyond for his customers to make sure they leave with their dream car! Derrick, their financial advisor has also been so patient with me and helped me out with the financial process & whatnot. I'm so thankful that I came here to do business with my car. HIGHLY recommend Gerald as your sales guy!
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July 2023 by JaKe N.
Absolutely worst customer service... huge change of hoe they were 10 years ago when we bought a car from them. Evert sales person appears that they have more interest in looking at their phones than helping the customers. The ones se spoke with wasn't remotely aware of vehicle features... we felt as if we were more of an inconvenience to them than anything else. What's even worse is that our internet inquiries has gone unanswered for over 2 weeks now... I would not recommend Servco Waipahu to family and friends... We eventually made it to JN Chevrolet and purchased a Chevy. Absolute best customer service, reasonable and transparent pricing, sales team across the board is amazing.
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June 2023 by MaliaAipoalani Tt
First thing in da morning and I got my food less than 10min
