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June 2023 by Matthew E.
Inventory was low and customer service terrible. Made me feel insulted by not answering simple questions about access to the store. Attendant physically restrained me rather than use their polite words that the rear of the store is not available. Will never go back and recommend you shop elsewhere - polite and discreet customer service is important to me.
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April 2023 by Tyler Chong
Went in for a wheel repair, costs a flat 15$ fee.
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November 2022 by Kaliko P.
A friend of mine is going to Europe, where they love to pickpocket. In Spain there's a lady on Youtube who calls herself the Pickpocket Huntress and she hangs around the subway system and calls them out and sics the police on them. The pickpockets are so fast and look like normal people you would never guess, but she can sift them out. Go watch it, it's really fascinating. What is not fascinating is being the victim yourself, so best thing to do is to get one of those money belts you can wear under your clothing. I went around Europe many years ago and had to turn around to lift my shirt up to expose my stomach to get some money. If that doesn't scream tourist I don't know what does, but it's better than getting stuff ripped off. We decided to stop in here because I remembered there was a Samsonite store and for sure Samsonite has to carry those money belts, well they did, and we lucked out, plus it was an extra 25% off, so it came out cheaper than on Amazon. It was a good call to get it here because Mililani Wal-Mart did not have any of these for sale. If you check in on Yelp, you get $20 off your purchase of $200 or more (as of today). RETURN FACTOR: Yes, when I have enough money to go Europe one of these days. Right now I have trouble just buying gas and groceries.
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July 2022 by Euna Lee
Giving 5 star for a kind staff. My sister bought a carry-on luggage and asked store to keep until we finish shopping. When we come back to hotel, we realized it was locked, but could not figure out how to unlock the bag. We called to store, and tried to resolved the problem over the phone, but still couldn't unlock. The staff member, her name I believe, Jessie came to our hotel lobby and help us unlock to luggage. Thanks for the beyond and above service. Very professional!!!
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June 2022 by Anthony Pemberton
Great pricing and quality service. The people working here are super friendly and knowledgeable. Thank you for the great service.
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May 2022 by Claire H.
I would give 5 stars but let's be honest.. I walk in and the salesman is talking story with a customer. I can hear that the conversation is personal and not business. There is another couple and myself looking at luggage. They left without buying. Not once did the salesman acknowledge me or ask if I needed help. I had questions so I keep looking at him to no avail. Then I say .. excuse me sorry to interrupt your conversation is there another person working today?? He said no just him and he came to where I was. Long story short... after that exchange he was very attentive and knowledgeable about the luggage.. he explained what to look for in the better quality pieces. I left without purchasing anything but I'll probably go back for the one piece that I liked.
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December 2021 by Tiffany Chen
Great prices and the lady who helped us out was super friendly. Picked up a large, soft sided luggage for a steal!
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November 2021 by Michael R.
Snooze you lose. I'm make a quick trip and needed to replace my luggage. All those trips actually took a toll on my hard cases. Handles breaking off and wheels that finally broke. Anyway the store's floor space is pretty good with their limited style selection. The country's supply storage isn't helping either. It's basically the same style but with three or four different colors on display. Hard case, soft luggage, back pack, duffle bags with wheels, or even fancy bags for women there's something for everyone. Prices are slightly above average but you are paying for quality and piece of mind. Seriously that cheap bag from Walmart I can see busting open at the airport luggage carousel. I've seen it. I know you read all my airport reviews. (Remember to wash you laundry before packing, just in case :p) Overall five stars. The staff was great. They answered all my questions and laughed at my corny jokes. Lastly there is a Yelp coupon. Unfortunately for me I checked in after I paid. But saved for later. Now excuse me, time to pack. M
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August 2021 by Austin N.
Overall impression: I had great service here and the staff were all very friendly and helpful. I thought I had a great deal on my purchase. And of course the quality of the samsonite products are superb (I have a number of pieces and they've all been great). Very clean store and well organized. No complaints. I think previous issues were based on a staff member that no longer works there I've been told.
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December 2020 by kimo napolitano
Need luggage at a good price check them out
